Experience

SoftBrands

• Software Development
• 100 - 200 Employee

• Senior Technical Consultant

  • Jan 2007 - Present

  Troubleshoot network and server related issues. Setup VM images as required by support staff and BSP Consultants. Completed VMWare approved courses on ESX 4.0 obtaining VSP certification. Completed Microsoft approved SQL training courses. Setup testing environment using ESXi 3.5 as backend. Document procedures for both internal and external use. Aid customers as required in the restoration of SQL and Titanium databases. Resolve some scripting issues in relation to third-party software. Support customers in the EMEA region Show less



IRIS Software Group

• United Kingdom
• Software Development
• 700 & Above Employee

• Technical Support Consultant

  • Jun 2004 - Oct 2007

  Installation and configuration of Microsoft SQL Server 2000 and 2005. Installation and configuration of Pervasive SQL 2000 on Windows and Linux based servers. Setting up multiple Windows based server for testing purposes. Troubleshooting speed and connection issues with different hardware configurations. Received an Outstanding Service Award in January 2006. Completed a Fire Warden Proficiency training course in December 2005. Responding to all inbound support emails. Handling escalated calls from the Sales Team, Department Manager and Support Manager. Installation of IRIS and Microsoft SQL software on customer site, including merges of databases and conversions as necessary. Show less



Convergys St. John's, NL

• Senior Technical Support

  • Jan 2000 - Jan 2004

  Configuring hardware and software on Microsoft and Macintosh based computers for broadband connections. Configure email clients for POP3 access. Configure different routers for access through a broadcast network. Support for Corporate clients Handling support calls for One-Way modem service based in Illinois, and Florida. Handle escalated calls from different Managers for both Libraries. Configuring hardware and software on Microsoft and Macintosh based computers for broadband connections. Configure email clients for POP3 access. Configure different routers for access through a broadcast network. Support for Corporate clients Handling support calls for One-Way modem service based in Illinois, and Florida. Handle escalated calls from different Managers for both Libraries.



Iron Ore Company of Canada

• Work Placement

  • Mar 2000 - May 2000

  Work Term Setup of a Xerox 8830 Plotter Printer and print server. Put in charge of a small team responsible for setting work detail. Created help documents for setting up access for Engineers to the print server and schematic database. Scanning schematics and blueprints into a DOCSOpen database. Work Term Setup of a Xerox 8830 Plotter Printer and print server. Put in charge of a small team responsible for setting work detail. Created help documents for setting up access for Engineers to the print server and schematic database. Scanning schematics and blueprints into a DOCSOpen database.