Experience

DNA Electronics (DNAe)

• United Kingdom
• Biotechnology Research
• 100 - 200 Employee

• Laboratory Technician

  • Sep 2023 - Present



Holiferm

• United Kingdom
• Biotechnology Research
• 1 - 100 Employee

• Research Assistant

  • Mar 2023 - Sep 2023



Rosalind Franklin Laboratory NHS Test & Trace

• United Kingdom
• Government Relations Services
• 1 - 100 Employee

• Senior Scientist

  • Mar 2022 - Mar 2023



Source BioScience

• United Kingdom
• Biotechnology Research
• 100 - 200 Employee

• Laboratory Scientist

  • Jun 2021 - Feb 2022

  Performing molecular diagnostic protocols in the effort of high throughput testing of SARS-CoV-2 Samples.

• Medical Laboratory Assistant

  • Oct 2020 - Jun 2021

  MLA at Source Bioscience processing SARS-CoV-19 samples in their infectious diseases department.

• Stores Operative

  • Sep 2020 - Nov 2020

  Worked in Stores for Source Bioscience, mainly assisting their infectious disease department with their growth of covid testing business. Responsibilities included: stock management, waste removal, construction of test kits, and receiving covid tests from couriers.



Domestic & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Contact Center Agent

  • Sep 2019 - Feb 2020

  My recent role within D&G was in a customer facing role organising repairs for existing customers. My role also included setting up boiler service plans and insurance plans for various white and brown goods. In my time at D&G, I have helped customers fix their appliance while decreasing the stress of the situation. While additionally protecting them in the future. As most of the products at D&G are insurances, I am regulated by the FCA and have learnt how to be fully compliant within their guidelines. While also maximising KPI regarding sales and call metric Responsibilities Included: • Clarity and confidence on each call. • Passing DPA on every call while building trust and rapport with the customer. • Collecting accurate information on each new repair and appliance while making conversation with the customer. • Using fact finding questions to expand opportunities on each call. Converting a single repair call into multiple insurance sales. • Closing sales and taking payments in the form of direct debits and credit card payments. • Organising repairs and troubleshooting problems. • Signposting customers to the right information and efficiently managing average call time while achieving sales. The sales environment taught me how to create opportunity from every customer encountered. I am at my strongest while supporting and helping others. As my best method of learning is by demonstrating a topic to my peers, while also receiving key insights into how to do a task better. Show less



Genting Casinos UK

• United Kingdom
• Entertainment
• 700 & Above Employee

• Valet

  • Feb 2016 - May 2019

  Over three years’ service in a hospitality role for Genting Casinos working on the bar and the kitchen. As one of the most experienced team members I maintained 100% punctuality and attendance over my time with Genting. In conjunction with maintaining a positive relationship with my colleagues, management, and regular customers. Responsibilities included: • Sustained high standards of customer service, including maintaining professional relationships with regular customers. • Assisted several new hires though their probationary phase. • Maintained stock and worked with admin to ensure accurate tracking • Well experienced in money handling and posting full documentation at the end of every shift. • Maintained thorough and regular cleaning of all areas of the bar and kitchen Show less