Experience

Searching for Work
• Manufacturing
• 700 & Above Employee
• Job Seeker

  • 2018 - Present


New Era Cap

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Player Relations Coordinator

  • Jan 2017 - Jun 2018

  Player Relations Coordinator 2016-2017Worked with NBA team equipment managers to make sure players were all properly supplied with headwearWorked with NBA/Arena Sports group to identify which styles of caps to make available to the teams for each half of the season, for special events/games and team charity eventsProvided caps for front office or player special events/charity events as neededNoted achievement: brought standard operating practices from Customer Relations group to streamline order processing and management processes. Show less

• Sr. Customer Relations Administrator/Account Support Specialist

  • Jun 2014 - Dec 2016

  Act as one of the points of contact between Customer Relations and all other departmentsAssist Customer Relations team with order management – reserving/unreserving orders,creating/cancelling deliveries, mass updating orders and processing reports as neededCreate deliveries for rush orders, the heat seal process, Logistics, and customer relationsManage the process for communicating and cancelling orders impacted by quality control issuesProcess mass updates for customer relations team and other departments and countries as neededWork with Production for GCP orders, updating item category and coordinating with credit to release orders, work with Customer Relations team to make sure dates are aligned and communicate any production issues or delays to the teamWork with the Distribution team to cancel deliveries and communicate order issues to the team as needed and help to resolve delivery errors as requiredNoted achievement – increased residual inventory sales from $1M to under $10M Show less

• National Account Administrator

  • Dec 2002 - Jun 2014


Fisher-Price
• Market Research
• 1 - 100 Employee
• B2B Website Coordinator & CSR

  • 1987 - 2002