Experience

Constructor

• United States
• Software Development
• 100 - 200 Employee

• Director of Customer Success

  • Oct 2020 - Present

  Constructor.io is a search and discovery platform that helps enterprise e-commerce companies improve their search, navigation, and recommendations experience and conversion rates. Founded by engineers with years of experience in high-growth, high-traffic sites, we strive to deliver the best search and discovery experience available anywhere. Constructor.io is a search and discovery platform that helps enterprise e-commerce companies improve their search, navigation, and recommendations experience and conversion rates. Founded by engineers with years of experience in high-growth, high-traffic sites, we strive to deliver the best search and discovery experience available anywhere.



Allscripts

• United States
• Software Development
• 700 & Above Employee

• Regional Manager - Client Technology Account Management

  • Jun 2018 - Oct 2020

  Drawing from my expertise to direct the day-to-day performance and delivery of a diverse team of Technology Account Managers ensuring alignment with established objectives. Oversee the delivery of quality services and consultative support to clients spanning the western U.S. and international markets. Partner cross-departmentally to drive growth strategies and resolve key issues. Analyze practices to define and optimize areas to drive continuous improvement. Mentor and direct team in the identification of account growth opportunities. Collaborate with third-party vendors to enhance client services and support. My contributions: * Established an offshore team of Technology Account Managers to enhance support efforts to international clients. * Championed the team transition from a reactive to proactive client management methodologies leveraging data analytics.



Allscripts/McKesson Provider Technologies

• Virtual Office

• Client Technology Account Manager/Service Account Manager

  • Jun 2015 - Jun 2018

  Led all aspects of the client cloud hosting engagement with a focus on achieving client objectives. Steered the delivery of recurring services across cloud hosted clients. Engaged clients and stakeholders to improve solution delivery. Generated leads for new sales opportunities. Facilitated quarterly operational and strategic meetings with clients and internal stakeholders. My achievement: * Promoted to Regional Manager, Client Technology Account Management due to demonstrated ability to drive client success and positive outcomes.



McKesson Health IT

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Project Manager

  • Jun 2012 - Jun 2015

  I leveraged this opportunity to provide strategic leadership and direction to a team of ~20 Electronic Health Record Implementation Consultants, Interface Analysts, and Technical Consultants. Drove performance aligned with established Key Performance Indicators (KPIs). Analyzed data to forecast project team billable hours and deliver projects on time and within budget. Created and delivered kickoff presentations for C-Suite executives and end users. Engaged with clients to provide continuous go-live support. My highlighted outcomes: * Selected to serve as the Lead Project Manager legacy EHR migrations to the new EHR platform. * Entrusted as the lead Project Manager for an internal process review initiative which reduced project delivery time by five months.



Standard Register Company

• Virtual Office

• Project Manager

  • Apr 2007 - Jun 2012

  I managed a diverse portfolio of clinical/non-clinical healthcare solution implementation and upgrades. Served as a Subject Matter Expert (SME) in product offering and project life cycle management. Defined and drafted project documents encompassing Statement of Work (SOW), test strategies, and go-live plans. Oversaw forecasting and invoicing efforts. Provides support across various pre-sales activities. I managed a diverse portfolio of clinical/non-clinical healthcare solution implementation and upgrades. Served as a Subject Matter Expert (SME) in product offering and project life cycle management. Defined and drafted project documents encompassing Statement of Work (SOW), test strategies, and go-live plans. Oversaw forecasting and invoicing efforts. Provides support across various pre-sales activities.



Wheaton Franciscan Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Technical Applications Analyst

  • Feb 2006 - Feb 2007

  - Installed, configured and patched a variety of applications in Windows and UNIX environments- Utilized application and operating system hosting technologies including Citrix and VMware - Led technical project team during new project implementations, upgrades and hardware replacements- Led project team in business case analysis including feasibility studies, project costing, risks, etc.- Troubleshot hardware and software issues working with other IT personnel and vendors when necessary

• Applications Analyst

  • Feb 2004 - Feb 2006

  - Served as Project Manager for new applications and upgrades- Facilitated project team meetings consisting of billing, clinical, IT and vendor staff- Created project plans, test plans, training materials, along with a variety of other technical documentation- Coordinated testing of application/OS patches, interface changes and other relevant items

• Associate Applications Analyst

  • Feb 2003 - Feb 2004

  - Assisted with project plan creation by collaborating with billing, clinical, IT and vendor staff- Trained new and existing billing, clinical and IT users on applications- Designed, created and modified Crystal Reports to enable data analysis for billing, clinical and IT staff- Troubleshot application issues and worked with other IT personnel and vendors when necessary



Wisconsin Department of Transportation

• United States
• Government Administration
• 700 & Above Employee

• Student Intern

  • Jun 2000 - May 2002

  - Personally developed, implemented and maintained Marking Inventory Database in conjunction with specified methodologies and standards; database is currently being implemented state-wide - Facilitated meetings with end users along with providing employee training and support with technical issues - Created user interface, reports, and customized programs to match user needs - Personally developed, implemented and maintained Marking Inventory Database in conjunction with specified methodologies and standards; database is currently being implemented state-wide - Facilitated meetings with end users along with providing employee training and support with technical issues - Created user interface, reports, and customized programs to match user needs