Experience

PETRONAS Digital Sdn Bhd

• Malaysia
• Information Technology & Services
• 700 & Above Employee

• SharePoint Patching Consultant

  • Oct 2022 - Present

  ▪ Responsible in ensuring SharePoint farms – SP2013 and SP2019 are patched to the latest Cumulative Updates (CU) in a timely manner ▪ End-to-end patching activity includes Operational tasks – testing in Staging farms, implementation in Production farms and troubleshooting errors during activity; and Change Management tasks – raising RFC and acquiring all required approvals, sending notifications ▪ Performed Operation User Testing (OAT) for newly migrated sites to new SP2019 platform



Averis Sdn Bhd

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• IT Operations Engineer

  • Jan 2022 - Oct 2022

  ▪ Responsible in delivering legacy applications (SharePoint, Documentum, Lexopedia) support in both front-end (customer facing) and back-end (server infra). This includes daily maintenance, request fulfillment and incident resolution involving SharePoint Designer, HTML page ▪ Driven SharePoint patching activity for SharePoint 2013 and 2019 farms which comprises planning, execution and post patching deployment ▪ Performed project delivery tasks for xChange Document Retention Policy for xChange Portal (SharePoint Form Based Authentication Application)



SapuraOMV

• Malaysia
• Oil and Gas
• 1 - 100 Employee

• Senior PMO Analyst

  • Jun 2021 - Sep 2021

  ▪ Accountable in delivery of SharePoint Intranet back-end infrastructure support including daily maintenance and incident troubleshooting ▪ Delivered Intranet front-end support – look & feel maintenance (BindTuning) and monthly traffic reporting to internal stakeholder ▪ Responsible in project delivery – Community Feedback Mechanism involving Fresh Service ▪ Accountable in delivery of SharePoint Intranet back-end infrastructure support including daily maintenance and incident troubleshooting ▪ Delivered Intranet front-end support – look & feel maintenance (BindTuning) and monthly traffic reporting to internal stakeholder ▪ Responsible in project delivery – Community Feedback Mechanism involving Fresh Service



T-Systems International

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• SharePoint Operation Manager

  • Jan 2016 - Feb 2021

  Manages SharePoint service delivery out of operations teams in Malaysia – Operations, Service Engineering, Request Management and Monitoring. Acts as an interface between Service Management and Operations – addressing concerns and queries from both parties to ensure align understanding and expectation. Acts as a Single Point of Contact for escalations – major incidents and project delivery. Responsible in Critical Service Level (CSL) fulfillment Drives investigation and root cause analysis on CSL failures Ensures mitigation plan is planned, reviewed and implemented for failures caused by infra/human factor Identifies long term solution for performance related issue in the service – technical or process Presents the findings of CSL investigation to stakeholders – Service Management and customer

• SharePoint Operations Shift Lead

  • Nov 2011 - Dec 2015

  The role includes among others assigning pending task to shift members according to skill level. Ensuring the growth of shift members in terms of technical knowledge, load management and processes. Manages the active resources in a shift by taking consideration of work load, skill level and absences (on leave, medical or emergency leave). Take ownership of side projects related to storage capacity, knowledge transfer, transition to support and SharePoint Risk and Health Assessment Program

• SharePoint Operations Engineer

  • Dec 2010 - Dec 2015

  Accountable for providing SharePoint infrastructure support for multiple accounts - Shell Global, Philips Global and Brenntag. Responsible in working on tickets raised by customers – end user and application support team which includes troubleshooting and performing root cause analysis of level 2 and level 3 incidents. Involved directly with other support team – Wintel, DBA, Storage etc in executing daily operational tasks. Plan, manage and execute infrastructural changes in accordance to proper change management protocol.

• Middleware Application Support : Business Analyst

  • Aug 2009 - Nov 2010

  Responsible for providing functional support for OpenText Livelink and Microsoft SharePoint Team Sites for Shell account. Shell Global Livelink support scope includes request based functional queries, bi-annual accounts clean up which contributes to cost saving in storage area and producing content and user reports upon request. Whilst providing functional how-to support for Shell SharePoint Team Sites.



Celcom Berhad

• Malaysia
• Telecommunications
• 700 & Above Employee

• Internship Trainee

  • May 2008 - Aug 2008

  Responsible in ensuring roaming functionalities of telco partners are working as expected in coverage areas. Daily tasks include performing testing and monitoring of service using business tools such as Global Roaming Testing Service (GRTS), Dynamic Analytic System (DAS), Roaming Monitoring System (RMS), LogicaCMG and Reflection X. Acquired knowledge and understanding of the procedure before a telco partner can be on boarded in the roaming system which consist of completing IR24 Test Case. Assisted in performing User Application Test (UAT) for migration and Combi SGSN Project.