Experience

Intercom

• Associate Manager, Customer Support

  • Aug 2019 - Present

• Customer Support Specialist II

  • Mar 2019 - Aug 2019

• Customer Support Specialist I

  • Feb 2018 - Mar 2019



Per Sé Group

• Technical Recruiter

  • May 2016 - Feb 2018

  • Recruited engineering and technical professionals within the power industry by becoming a subject matter expert in various skill sets and project types across the country• Managed 40 contractors by acting as their trusted adviser and day-to-day customer voice• Trained internal and new employees on Bullhorn CRM platform usage and best practices• Responsible for conducting 20 preliminary phone screen interviews daily• Led American Staffing Association webinars & discussions… • Recruited engineering and technical professionals within the power industry by becoming a subject matter expert in various skill sets and project types across the country• Managed 40 contractors by acting as their trusted adviser and day-to-day customer voice• Trained internal and new employees on Bullhorn CRM platform usage and best practices• Responsible for conducting 20 preliminary phone screen interviews daily• Led American Staffing Association webinars & discussions quarterly to entire company• Communicated cross-departmentally with our sales, admin and payroll teams to discuss issues and create solutions for customers including pay, timesheets, benefits, and interviews• Acted as company representative with Customer Relationship Management (CRM) software questions and communicated with CRM Support team to identify and solve issues• Strategically defined all key entities and work flows of company-configured CRM software to solidify the operating rhythm for multiple departments through thorough understanding of business development processes, recruiting goals and metrics Show more Show less



Imagination agency

• Graphic Design Intern | 2015

  • Jun 2015 - Aug 2015

  • Full-time internship at a digital content marketing agency in Chicago, IL (Summer 2015)• Continued to support a group of 7 designers with marketing collateral for various B2B clients• Selected images for corporate magazine articles, blogs, e-newsletters, and brochures• Utilized Adobe InDesign, Photoshop, and Illustrator to complete projects• Played a crucial role in the launch of two new websites for Kodak Alaris• Gathered, arranged and manipulated all assets for the… • Full-time internship at a digital content marketing agency in Chicago, IL (Summer 2015)• Continued to support a group of 7 designers with marketing collateral for various B2B clients• Selected images for corporate magazine articles, blogs, e-newsletters, and brochures• Utilized Adobe InDesign, Photoshop, and Illustrator to complete projects• Played a crucial role in the launch of two new websites for Kodak Alaris• Gathered, arranged and manipulated all assets for the creation of four digital videos• Followed strict branding guidelines and also brought new ideas to the table • Transformed a website to a mobile version using Adobe Photoshop Show more Show less



Imagination agency

• Graphic Design Intern | 2014

  • Jun 2014 - Aug 2014

  • Full-time internship at a digital content marketing agency in Chicago, IL (Summer 2014)• Adapted the art, design, and composition of publication layouts and graphics• Reflected the brand and unique objectives of each specific B2B client including but not limited to: Sears, Be.Group, PMI, Kodak Alaris, Wells Fargo, SunTrust, NFIB, and Northern Trust• Successfully managed and completed assignments with conflicting deadlines and priorities • Mounted completed work into a precise… • Full-time internship at a digital content marketing agency in Chicago, IL (Summer 2014)• Adapted the art, design, and composition of publication layouts and graphics• Reflected the brand and unique objectives of each specific B2B client including but not limited to: Sears, Be.Group, PMI, Kodak Alaris, Wells Fargo, SunTrust, NFIB, and Northern Trust• Successfully managed and completed assignments with conflicting deadlines and priorities • Mounted completed work into a precise finished product to showcase to clients• Created templates for various clients to cohesively blend with previous branding Show more Show less