Cardiovascular Operations supervisor

• Jun 2022 - Present

Director of Marketing

• Jan 2019 - Aug 2021

As the Director of Marketing, I am responsible for building and growing census by developing, selling, marketing and providing prospective residents and/or responsible parties with appropriate information and assistance in choosing a Nursing Home. Essential job functions: - Plan, develop, organize, implement, evaluate, and direct the community’s admissions and marketing activities. - Develop and implement the community Marketing Action Plan (MAP) and work with Management to coordinate. - Establish and develop relationships with physicians, hospitals and discharge planners. - Maintain an active involvement in the community, organization and associations. Example: Chamber of Commerce, local area agency on aging, senior groups, churches. - Effectively use CRM systems and tools to manage referral sources and the sales process. - Coordinate marketing efforts with other entities within the community to develop census. - Responsible for accurately capturing and analyzing all inquiries to the facility via the prescribed tracking vehicle according to corporate standards. - Responsible for planning, organizing and effectively presenting ideas and concepts to community groups/agencies. - Develop and coordinate community-based education seminars and lectures. - Comply with HIPPA regulations as it applies to the industry with special regards to resident privacy. Show less

Admissions Coordinator

• Jan 2018 - Jan 2019

- Managed the referral intake and coordination of admissions. - Ensured every referral, admission, denial and conversion note is timely and accurately entered into the database. - Verified Medicare benefits and secondary/supplemental insurance plans. - Completed admissions paperwork and reviewed all patient forms with patient/responsible party and secured the necessary signatures. - Obtained insurance cards and confirmed demographic information of patients on arrival. - Lead the morning meeting with census, budgeted numbers, etc. - Communicated admission time, bed number, physician, etc. to the team when there is a confirmed admission. Show less

Operations Supervisor

• Jan 2012 - Jan 2018

• Ensure that Dispatch plans are executed efficiently. • Supervise Dispatch planning to ensure loads and tractors are assigned to drivers to meet service goals. • Review and analyze data (e.g., volume, missed packages, delivery failures, etc.) to create plans. • Ensure adequate staffing levels to reduce overtime costs. • Monitor load movement to identify opportunities to reduce costs. • Verify that trailers are loaded and empty as planned to ensure accuracy. • Review daily service reports to verify service levels are being met. Show less

Health Services Administrative Intern

• Aug 2016 - Mar 2017

• Assisted with management responsibilities in inpatient and outpatient rehab departments including actively leading daily outpatient program operations and maintaining departmental operational, compliance and quality programs related to patient care, equipment, staffing, scheduling and billing. • Assisted with overall human resource management of their direct reports including hiring, training, evaluating, and disciplining. • Monitored referrals for appropriate plan of care including duration and visits. • Followed hospital and state licensure policy and procedures. • Helped with monthly budget procedures & marketing materials. • Marketing materials were made for outside stakeholders to promote Helen DeVos Therapy services using brochures, posters, cards, etc. • Created an orientation manual for a new outpatient rehab facility. • Produced weekly excel graphs for inpatient productivity • Productivity data was received from about 10 inpatient therapists who kept track of their patient and treatment hours daily. • Created new standard of work activity sheets for therapists for efficiency • Tracked missing patient notes to ensure completion of patient visit Show less

Health Screener

• Aug 2014 - Jan 2017

• Participated in one-on-one health coaching and health education using personally-designed programs which increased participation rate by 80% (double the national average). • Reduced claim costs for employees and employers. • Conducted biometric screenings and health risk assessments. • Standard testing and measurements consist of glucose, cholesterol, blood pressure, height, weight, body mass index, body fat percentage, waist circumference and nicotine. • Results are instant and a take home health sheet is provided. • Provided general health education on diet, exercise, and smoking cessation. • Number of employees screened varied on company size (ranging from 50-500). Show less

Executive Health Intern

• May 2014 - Aug 2014

• Helped pursue new executives and companies to partake in the program. • Recruited through networking and door to door referrals ; during my 4- month internship about 15 new companies/executives were brought on. • Oversaw and assisted with health screenings ; one-on-one screenings were scheduled with two executives per day for about a 45-minute visit each. Pre-made forms were made for each patient to collect data. Blood pressure, audiometry testing, Tanita Scale (Bioelectric Impedance Analysis (BIA) technology) were used to calculate body composition measurements. • Provided health education and exercise prescriptions as needed. • Assisted with filing, mailing, and production of pre-appointment client packets. • Created informational handouts on health, wellness, and exercise. Show less

Supervisor

• Jan 2009 - Feb 2013

• Performed daily duties including customer service, training of new employees, and performed cashier functions. • Dealt with customer complaints and issues. • Helped ensure safety of customers and staff. • Supervised and managed staffing of about 10-15 employees at a time. • Performed daily duties including customer service, training of new employees, and performed cashier functions. • Dealt with customer complaints and issues. • Helped ensure safety of customers and staff. • Supervised and managed staffing of about 10-15 employees at a time.