Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Product Support Specialist

  • May 2021 - Present

  People Management Tools

• Onboarding Manager

  • Jun 2019 - May 2021



Bloomingdale's

• United States
• Retail
• 700 & Above Employee

• Business Intelligence Analyst

  • Jan 2018 - Jun 2019

  • Uphold highest standards of data integrity • Provide primary support for internal merchant systems • Analyze and troubleshoot issues and communicate findings in a clear and concise manner with the ability to recommend appropriate course of action • Assist Director of Merchandise Information Office in all phases of discovery work and system updates • Represent Bloomingdale's in conference calls with external vendors and Macy's Inc. teams • Collaborate with cross-functional teams to support and execute Macy Systems and Technology strategic initiatives



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Specialist

  • Aug 2017 - Jan 2018

  • Increased knowledge of hardware and software to become a reliable source to customers • Maintained outstanding customer service to receive high NPS scores that were viewed both individually and as a holistic team • Used probing questions in order to delve into a customers needs and find a product and/or solution that best fit those needs • Increased knowledge of hardware and software to become a reliable source to customers • Maintained outstanding customer service to receive high NPS scores that were viewed both individually and as a holistic team • Used probing questions in order to delve into a customers needs and find a product and/or solution that best fit those needs



J.Crew

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Operations Manager

  • Jun 2016 - Aug 2017

  • Used Microsoft Office to create and analyze KPI's to create schedules were made according to business needs• Worked together with vendors and accounts payable to maintain a budget so that supplies could be ordered in a timely basis• Screened resumes of applicants and interviewed potential new hires, collaborating with corporate HR to send offer letters• Worked with the General Manager to generate bi-annual performance reviews, identifying key areas of growth and opportunity in the store team• Trained team members on POS systems, loyalty retention strategies and online order fulfillment operations to develop a self-sufficient team

• Sales Associate

  • Feb 2015 - Jun 2016