Experience

Integrity Payment Systems

• United States
• Financial Services
• 1 - 100 Employee

• Regional Merchant Partner IPS#1074

  • Aug 2005 - Present

  I have been involved in Retail Businesses for 25 years. I’ve owned multiple large Flea Mall & Antique Centers in Kentucky, multiple Restaurants in Kentucky and Alabama, and now I have a Food Truck in Florida! Along the way of working with the Public in these Retail businesses, I have taken Credit Cards out of necessity (now more than ever)! In 2005 I was introduced to Integrity Payment Systems as a Payment Processor for my businesses. I made the switch to Integrity Payment Systems, and have never regretted that change! The customer service was MORE than I’d ever experienced before. The Full Disclosure of rates and fees was refreshing to say the least! The experience had such an impact on me back then I wanted to scream it from the rooftops to all other Merchants! So, I signed up as an Independent Sales Representative to help share the good news! I continued my other businesses while working with Integrity Payment Systems part time. I’m now working with Integrity Payment Systems Full Time in Florida! Integrity Payment Systems is a leading provider of merchant accounts and payment solutions to small and mid-sized businesses. The company provides its customers with the capability to accept a full range of payment options; including: credit, debit and EBT card processing, checking services, POS systems, gift and loyalty programs, fraud control, PCI compliance and risk management assistance. The customers’ equipment needs and support services are handled in-house rather than being outsourced to third parties, as is the typical industry practice. Ask me for a Free Rate Analysis! I’m looking for Merchants that I can Partner with and HELP them with their Financial Needs. I am NOT a “Credit Card Rep”…I can Partner with you to offer SO MUCH More! What I strive for is offer solutions designed to help customers improve their cash flow, solve business problems and grow their business. Remember, Your Payment Processing Demands Integrity! God Bless!



Pit Masters Wings & BBQ

• 8925 Gadsden Highway, Trussville, AL 35120

• General Manager

  • Sep 2009 - Jun 2015

  ~ Responsible for food truck and brick and mortar restaurant, including oversight of P&L management, sales management, sales proficiency and customer engagement training, customer issue resolution, leadership development and mentoring, payroll, scheduling, and HR administration. ~ Act as primary marketing manager in creating print and multi-media advertising, building and maintaining Facebook Page and other social media. ~ Participate in local business networking chapters, Chamber of Commerce events, networking opportunities and charity events to boost community involvement and brand awareness. ~ Drive company profitability metrics, employee engagement, and customer experience through change and innovation as a supportive leader: achieved more than 20% growth annually. ~ Manage front of house staff including servicers, bussers, hostesses and bartenders: had a record low turnover of 10% and through creative improvement initiatives, increased productivity by 40% ~ Manage back of house operations including food preparation, quality control and expediting: continuously achieved above 98% audit on Health Department reviews, and a 98% customer service satisfaction on food quality and timing ~ Ensure quality and critical communication between the front and back of house: this resulted in a record number of nights with zero mistakes and increased revenues of over 130% ~ Deal with customer complaints and concerns improving improving overall customer satisfaction ratings ~ Create employee schedule to ensure labor hours fall within projected guidelines and accommodating numerous employee requests



Flea Mall & Antique Centers

• Lexington, Kentucky Area

• Area Manager

  • Aug 1994 - Aug 2009

  ~ Applied dynamic leadership talents toward large antique mall retail operations for 3 locations, simultaneously managing employees, payroll & accounting, direct selling/renting of booths to dealers, and sales process for retail customers. ~ Planned, directed and coordinated all aspects of this $2.6mm/annual - 20 person business. ~ Ensured that operations ran smoothly and met all company policies. ~ Protected the assets of the company to ensure continuous growth and flawless execution. ~ Managed office administration functions and greatly improved the overall efficiency of the back office ~ Recruited, trained and mentored new hires and achieved a 95% retention ~ Responsible for day-to-day store operations, including development of employees, while continually improving their ability to increase net operating profit. ~ Charismatic leadership of employees generates results by becoming interested and engaged with their customers and individual sales leading to store results. ~ Complete P&L responsibility for all operations. ~ Developed standards of performance (SOPs) to ensure key personnel are working toward established goals.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Specialist

  • Feb 1986 - Feb 1988

  United States Army, Presidio of San Francisco – Honorable Discharge United States Army, Presidio of San Francisco – Honorable Discharge