Experience

Michigan Certification Board for Addiction Professionals

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Executive Director

  • Dec 2021 - Present

  Lansing, Michigan, United States



Henry Ford Allegiance Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager, Substance Use Disorder Services

  • Jul 2015 - Nov 2021

  As Manager, Substance Abuse Services: Administer, direct, plan & coordinate substance abuse services including detoxification, residential, intensive outpatient & traditional outpatient services Provide safe care with the best outcomes: • Ensure compliance with entities such as the Joint Commission, Mid-State Health Network & others • Engage the team in a culture of safety Provide an exceptional patient experience: • Continuously assess the quality of patient programming while… Show more As Manager, Substance Abuse Services: Administer, direct, plan & coordinate substance abuse services including detoxification, residential, intensive outpatient & traditional outpatient services Provide safe care with the best outcomes: • Ensure compliance with entities such as the Joint Commission, Mid-State Health Network & others • Engage the team in a culture of safety Provide an exceptional patient experience: • Continuously assess the quality of patient programming while making alterations based on customer feedback & evidence-based care Lead a passionate, committed team: • Engage the clinical team in meaningful educational opportunities based on the latest research by experts in the field • Share the message that we are all one team, caring for the patient throughout all service lines • Respond to results of staff engagement surveys • Hire, teach, train & retain professionals who are passionate about the mission of helping others take the first steps toward lifelong recovery • Provide clear leadership & mentoring to direct reports, motivating them to understand & achieve organizational goals • Support employees to achieve or maintain certifications specific to addiction Strive for financial vitality: • Ensure that productivity targets are met • Optimize scheduling to ensure timely access to care • Prepare, administer & monitor budget per established benchmarks. • Initiate & sustain lean sigma projects to improve operational and financial performance As Manager, Behavioral Health Physician Services: Administered, directed, planned & coordinated physician activities related to psychiatric coverage for mental health including inpatient, consultation, ECT, partial hospitalization, & outpatient services. As Manager, Population Performance for Jackson Health Network: Prioritized, developed, implemented & evaluated network activities that impacted population health, experience of care & per capita cost reduction. Show less



IHA

• United States
• Medical Practices
• 700 & Above Employee

• Practice Manager

  • Jun 2014 - Jun 2015

  Internal Medicine-Domino's Farms • Responsible for administering, directing, planning and coordinating all activities in multiple provider internal medicine practice. • Provided leadership and mentoring to direct reports, motivating them to achieve organizational goals. • Prepared, administered and monitored budget per established benchmarks. • Analyzed systems and procedures, recommended changes to improve operational efficiency. • Clearly communicated with staff, physicians, executive leadership and other… Show more • Responsible for administering, directing, planning and coordinating all activities in multiple provider internal medicine practice. • Provided leadership and mentoring to direct reports, motivating them to achieve organizational goals. • Prepared, administered and monitored budget per established benchmarks. • Analyzed systems and procedures, recommended changes to improve operational efficiency. • Clearly communicated with staff, physicians, executive leadership and other departments. • Utilized patient satisfaction results to improve patient experience. • Responsible for opening a new physician practice location, including ordering and setting up needed equipment, developing a cohesive team and participation in marketing to grow volumes. • Participated in lean sigma training and project implementation. Show less



Henry Ford Allegiance Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Practice Manager

  • Jan 2010 - May 2014

  As Practice Manager: • Responsible for all activities in multiple family medicine practices • Provided leadership and mentoring to direct reports, motivating them to achieve organizational goals • Prepared, administered and monitored budget per established benchmarks • Utilized patient satisfaction results to improve patient experience • Responsible for opening a new physician practice, including ordering and setting up needed equipment, developing a cohesive team and… Show more As Practice Manager: • Responsible for all activities in multiple family medicine practices • Provided leadership and mentoring to direct reports, motivating them to achieve organizational goals • Prepared, administered and monitored budget per established benchmarks • Utilized patient satisfaction results to improve patient experience • Responsible for opening a new physician practice, including ordering and setting up needed equipment, developing a cohesive team and participation in marketing to grow volumes • Participated in lean training and project implementation • Completion of Crisis Intervention Stress Management training and participation in the CISM team Accomplishments: - Obtained Tier 1 status on 2013 Morehead Staff Engagement Survey - Implementation of Patient Centered Medical Home (PCMH) - National Committee for Quality Assurance (NCQA), Level 3 - Allegiance Health Green Carpet Award for consistently high patient satisfaction results As Performance Improvement Leader: • Provided support, education, and general coaching and consulting services to staff and leaders throughout the organization relating to quality and performance improvement, project management, process improvement, and general operations • Worked with staff and leaders throughout the organization to help identify opportunities and solve problems relating to quality and performance improvement • Participated in project idea generation, prioritization, selection, and scoping relating to quality and performance improvement • Provided training to staff, leaders, and others on performance improvement tools, concepts, and techniques • Assisted staff, physicians, and leaders with managing project timelines and deliverables • Worked with leaders to identify waste reduction, cost savings, and cost avoidance opportunities • Used systematic, disciplined, and data driven methods and decision-making to prioritize opportunities, analyze processes, and improve processes. Show less



Home Helpers Home Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Owner

  • Aug 2007 - Sep 2009



Brighton Hospital

• Director, Patient Care Services

  • Aug 2003 - Aug 2007

  As Director, Patient Care Services: • Provided day-to-day supervision for mid-level clinical managers. • Prepared, administered and monitored budget per established benchmarks. • Analyzed systems and procedures; recommended changes to improve operational efficiency. • Clearly communicated with colleague, physicians, executive leadership and other departments. • Responded to operational and patient concerns. As Associate Director, Counseling: • Established a training plan to… Show more As Director, Patient Care Services: • Provided day-to-day supervision for mid-level clinical managers. • Prepared, administered and monitored budget per established benchmarks. • Analyzed systems and procedures; recommended changes to improve operational efficiency. • Clearly communicated with colleague, physicians, executive leadership and other departments. • Responded to operational and patient concerns. As Associate Director, Counseling: • Established a training plan to achieve organizational goal of therapists obtaining certification specific to addiction counseling. This involved individual coaching sessions, training events and celebration of achievement. • Assisted in the preparation for audits conducted by a variety of sources including Department of Consumer and Industry, Joint Commission and managed care insurance companies. • Continued responsibilities as Clinical Supervisor, Counseling. As Clinical Supervisor, Counseling: • Provided day-to-day supervision for a multi-disciplinary team of therapists, clerical and milieu staff. • Assisted in the development and maintenance of the program budget. • Continued responsibilities as Clinical Educator. As Clinical Educator, Counseling • Provided individual supervision for Master Level Therapists • Developed and provided trainings on a variety of clinical topics for Brighton Center for Recovery clinical staff. Show less



Saint Joseph Mercy Health System

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Service Delivery Leader

  • 1999 - 2003

  Greenbrook Recovery Center As Service Delivery Leader, Greenbrook Recovery Center: • Provided 24-hour on-call coverage and coordinated the day-to-day operations of an inpatient sub-acute detoxification unit and outpatient program. Outpatient services include partial hospitalization, evening intensive outpatient and traditional outpatient. • Provided day-to-day supervision for a multi-disciplinary team of nurses, therapists and clerical staff. • Assisted in tracking the productivity of therapists and using those… Show more As Service Delivery Leader, Greenbrook Recovery Center: • Provided 24-hour on-call coverage and coordinated the day-to-day operations of an inpatient sub-acute detoxification unit and outpatient program. Outpatient services include partial hospitalization, evening intensive outpatient and traditional outpatient. • Provided day-to-day supervision for a multi-disciplinary team of nurses, therapists and clerical staff. • Assisted in tracking the productivity of therapists and using those findings to develop standard workload expectations. • Assisted in the preparation for audits conducted by a variety of sources including Department of Consumer and Industry, Joint Commission and managed care insurance companies. • Organized and led staff meetings and trainings. • Assisted in the development and maintenance of the program budget. • Developed and implemented quality improvement and utilization review initiatives • Assisted in hiring and training of new staff. • Resolved patient complaints. As Chemical Dependency Therapist, New Horizons Program: • Improved curriculum for this unique outpatient program for homeless mothers based on feedback from consumers and referral sources. • Coordinated services for consumers referred from multiple homeless shelters. • Maintained frequent contact and positive relationships with community resources. • Provided primary services to a caseload of chemically dependent women, including diagnostic assessment, individual and group counseling and psycho-educational lectures. Show less



Home of New Vision, a 501(c)(3) non-profit agency located in Ann Arbor, MI.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Therapist, Transitional Coordinator

  • 1998 - 1999

  Ann Arbor, MI As an outpatient therapist: • Provided primary services to a caseload of chemically dependent clients, including diagnostic assessments, individual counseling and making appropriate referrals. As Transitional Coordinator: • Managed 24-hour activities of a transitional house for chemically dependent women, including staff supervision. • Developed new program brochure. • Coordinated services with outside agencies. • Participated in writing of grant proposals.… Show more As an outpatient therapist: • Provided primary services to a caseload of chemically dependent clients, including diagnostic assessments, individual counseling and making appropriate referrals. As Transitional Coordinator: • Managed 24-hour activities of a transitional house for chemically dependent women, including staff supervision. • Developed new program brochure. • Coordinated services with outside agencies. • Participated in writing of grant proposals. • Maintained positive relationship with community resources. • Developed a relapse prevention series of lectures for clients. Show less



Talbert House

• United States
• Mental Health Care
• 400 - 500 Employee

• Manager

  • 1996 - 1998

  Cincinnati Area, KY As Manager, Talbert House for Women: • Managed 24-hour activities of a residential halfway house for women, including supervision of staff. • Managed budget. • Monitored compliance with all criminal justice referral source standards. • Developed quality assurance standards and track progress. • Tracked utilization and client needs. • Maintained positive community relationships. As Chemical Dependency Specialist II, Women’s Treatment Program: • Assumed… Show more As Manager, Talbert House for Women: • Managed 24-hour activities of a residential halfway house for women, including supervision of staff. • Managed budget. • Monitored compliance with all criminal justice referral source standards. • Developed quality assurance standards and track progress. • Tracked utilization and client needs. • Maintained positive community relationships. As Chemical Dependency Specialist II, Women’s Treatment Program: • Assumed supervision and administrative responsibilities in the absence of a manager. • Submitted weekly, monthly and quality assurance reports. • Coordinated education schedule. • Tracked utilization. • Maintained frequent contact with referral sources. • Monitored unit for compliance with referral source standards. • Participated in executive and site quality assurance committees. • Provided primary services to a caseload of chemically dependent women, including diagnostic assessment, individual and group counseling and psycho-educational lectures. • Continued Human Service Worker responsibilities. As Human Service Worker, Women’s Treatment Program: • Co-created and implemented 10 day Driver Intervention Program. • Developed a relapse prevention series. • Provided primary services to incarcerated chemically dependent women including; individual and group counseling and psycho-educational lectures. • Attended weekly staff, clinical, supervision and LPCC track supervision meetings. Show less



Transitions, Inc.

• Counselor

  • 1993 - 1996

  Cincinnati Area, KY As Senior Counselor/Family Program Coordinator, Women’s Residential Addiction Program: • Created and coordinated family program services which included six educational lectures presented to local participants, distributed to out-of-town family members and used as a link to WRAP clients’ programming and services • Continued Primary Counselor responsibilities. As Primary Counselor, Women’s Residential Addiction Program: • Provided primary services to a caseload of chemically dependent… Show more As Senior Counselor/Family Program Coordinator, Women’s Residential Addiction Program: • Created and coordinated family program services which included six educational lectures presented to local participants, distributed to out-of-town family members and used as a link to WRAP clients’ programming and services • Continued Primary Counselor responsibilities. As Primary Counselor, Women’s Residential Addiction Program: • Provided primary services to a caseload of chemically dependent women; including crisis intervention, conflict mediation, individual counseling, group therapy, and education groups. • Attended weekly staff, clinical and supervision meetings. • Monitored rules and regulations in a residential treatment center. As Counselor Aide, Women’s Residential Addiction Program: • Provided supportive counseling, crisis intervention, implemented house rules and guidelines, developed chore sheet and audited client files. As Overnight Counselor, Women’s Residential Addiction Program: • Provided supportive counseling and crisis intervention, oversaw house safety and completed filing. Show less



Womens Crisis Center

• Auxiliary Staff

  • 1993 - 1996

  Cincinnati Area, KY • Provided support services and performed crisis intervention for domestic violence survivors in shelter and answered 24-hour crisis hotline.