Experience

Advantec Global Services, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Assistant

  • Nov 2019 - Present

  Conduct market research and analyze consumer rating reports/ questionnaires Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.) Compose and post online content on the company’s website and social media accounts Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market Conduct market research and analyze consumer rating reports/ questionnaires Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.) Compose and post online content on the company’s website and social media accounts Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market



First Rate Vantage (Part of First Rate)

• United States
• Information Technology & Services
• 1 - 100 Employee

• Customer Engagement Specialist

  • Feb 2018 - Oct 2019

  - Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. - Serve as liaison between customer support team, management and customer to improve customer service and business productivity. - Analyze customer complaints and provide appropriate corrective actions. - Assist directly or route customers to the appropriate personnel for assistance. - Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. - Serve as liaison between customer support team, management and customer to improve customer service and business productivity. - Analyze customer complaints and provide appropriate corrective actions. - Assist directly or route customers to the appropriate personnel for assistance.



Cosmos Analytics

• Marketing Research Analyst

  • Dec 2014 - Dec 2017

  Collects and analyzes data on markets, consumers and competitors to help marketing and advertising teams in making informed decisions on effective ways to approach a market segment. This is done with the aid of various techniques, including surveys, forums, focus groups, internet research, and social media monitoring.

• Customer Support Assistant

  • Aug 2013 - Nov 2014

  Arranged services for customers and provided answers to product/service inquiries. Also helped in making sales and sending referrals to other team members.