Juantunette Love
Computer User Support Specialist at ACI Learning- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ Core 2
LeaderQuest HQSep, 2021- Oct, 2024 -
CompTIA A+ Core 1
LeaderQuest HQAug, 2021- Oct, 2024 -
ITIL® Foundation
LeaderQuest HQAug, 2021- Oct, 2024 -
Microsoft Excel (Microsoft 365 Apps and Office 2019)
MicrosoftJun, 2021- Oct, 2024
Experience
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ACI Learning
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San Antonio, Texas, United States
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Computer User Support Specialist
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Jul 2021 - Present
• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues. • Ensured physical security & common attacks while securing the wired and wireless local network. • Diagnosed, troubleshot, and resolved a wide range of software, hardware, and network issues. • Created and managed end user accounts using Active Directory, and managed upgrades, imaging, and the deployment of new hardware. • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues. • Ensured physical security & common attacks while securing the wired and wireless local network. • Diagnosed, troubleshot, and resolved a wide range of software, hardware, and network issues. • Created and managed end user accounts using Active Directory, and managed upgrades, imaging, and the deployment of new hardware.
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US Army
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Various Locations
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Intelligence Analyst
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Jun 2012 - Jun 2018
Intelligence Analyst / Team Leader • Created all-source intelligence products, assessed critical information, and maintained intelligence records. • Performed numerous tasks which required extensive knowledge of Microsoft Excel. • Maintained and edited multiple Microsoft Excel workbooks to ensure unit readiness. • Gathered information from various sources to produce metric reports utilizing data tables, pivot tables, and more through Microsoft Excel. • Presented data and conclusion to the higher leadership in support of unit operations. • Utilized technical writing to disseminate information resulting in accurate and timely briefings for personnel awareness. • Managed ongoing personnel records excel document resulting in an organized reference document for personnel progression. • Trained incoming personnel on necessary job qualifications resulting in 100% personnel efficiency. • Utilized Microsoft Word to create standards and procedures for given objectives resulting in an increase in overall team productivity. Volunteer Income Tax Assistant (VITA) Feb 2016 – May 2016 • Interviewed clients to determine clients’ needs resulting in organized and accurate tax preparation. • Assisted in the preparation of income tax for retirees resulting in a 95% accuracy rate for taxes completed at the Fort Gordon Tax Center during the 2016 tax season. • Organized client records to simplify filing resulting in easy access to client documents. Show less
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Education
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2020 - 2022
Augusta Technical College
Accounting Cybersecurity TCC, Accounting -
2006 - 2010
Monroe High School
3.5
Community
