Renan Heidenreich

Product Owner I Associate Product Manager at AG Capital
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Contact Information
us****@****om
(386) 825-5501
Location
Florianópolis, Santa Catarina, Brazil, BR
Languages
  • Português -
  • Inglês -
  • Espanhol -

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Alexandre Monteiro

Renan é um profissional de intelecto privilegiado, com profunda sensibilidade e percepção em relação ao ambiente onde atua. Tivemos a oportunidade de trabalhar juntos na OZZ, e foi uma experiência muito positiva para mim. Trata-se de um profissional comprometido com os projetos sob a sua responsabilidade, e exercita com tranquilidade o relacionamento com os seus pares. Super recomendo!!!

Tatiana Pantaleão

Renan é um profissional dedicado e focado nas suas entregas. Gosta de propor soluções e trazer sugestões inovadoras para os processos atuais como forma de otimizá-los. Acompanha os prazos e os processos para que o resultado seja alcançado junto das áreas envolvidas. Se relaciona muito bem em todos os níveis da organização. Profissional que busca o seu desenvolvimento.

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Credentials

  • Sprint Roadmap e Priorização
    Cursos PM3
    Jun, 2023
    - Nov, 2024

Experience

  • AG Capital - Auditoria Tributária Previdenciária
    • Brazil
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Product Owner I Associate Product Manager
      • Mar 2022 - Present

      - Análise da concorrência, análise do uso do produto pelos usuários (usando ferramentas de Web Analytics e banco de dados da empresa) - Validação constante com os times de engenharia de software, cientistas de dados e outros profissionais da área de TI - Garantir que o produto desenvolvido resolva realmente uma dor para os usuários - O roadmap de produto - Acompanhar o processo de Product Discovery - Gerenciar equipes por influência e conduzir reuniões - Alinhamento com stakeholders - Realizar testes - Analisar dados Show less

  • NEXTI
    • Brazil
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Product Owner I Associate Product Manager
      • Jun 2021 - Mar 2022

      Responsible for end-to-end product innovation and launch • Collaborates with global business services customers and partners to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment • Works with cross-functional teams and multiple stakeholders, including analytics, design/user experience, engineering, and user enablement • Transforms data insights into products with actionable results for the end customer • Works in an agile environment and continuously reviews business needs, refines priorities, describes milestones and deliverables, and identifies opportunities and risks • Partnership with stakeholders and customers across the organization to inform product vision, strategy, capabilities and prioritization • Develop, own and execute the product roadmap • Work with user-focused departments to define the self-service, support and monitoring user experience for customers Show less

  • J&A Holding
    • Brazil
    • Facilities Services
    • 1 - 100 Employee
    • Customer Experience Management
      • Nov 2020 - Jun 2021

      Analyze data, design strategies and use tools to understand customer needs and improve their experience; · Analyze the performance of offers and retention approaches for active and receptive churn operations, disseminating best practices in customer relationship/loyalty; · Monitoring the customer base, controlling and analyzing information proposing preventive actions, customer recovery and process improvement; · Follow customer relationship rules, define ringtones per profile and contribute to improvement actions; · Support the project team during executions, ensuring that customer expectations and needs are aligned; · Relationship with stakeholders, seeking partnerships to support and support Loyalty/Retention strategies; · Structuring and monitoring actions and projects to increase customer base retention; · Development of insights, presentations and studies; · Monitor satisfaction indicators and measure customer impressions during their journey, in order to provide insights and inputs to improve our customers' satisfaction; · Periodically present studies on the topics with the highest incidence of churn, with diagnoses and identified opportunities for improvement; · LTV (Lifetime Value) / ROX (Return Over Investment) / Churn Rate / NPS / CES (Customer Effort Score) / CSAT Knowledge Indicators · Studies to map new methods of engagement, loyalty, winning back and retaining customers; · Knowledge of Omnichannel relationship models; · Search for trends and best market practices in order to contribute to the business; Show less

  • NEXTI
    • Brazil
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Deployment Analist
      • Feb 2020 - Nov 2020

      Conduct a survey of processes, implement defined processes, adapting to the company's system, in addition to analyzing possible improvements, documenting proposed solutions and guiding users to use the implemented solution, in addition to monitoring the progress of the project. Conduct a survey of processes, implement defined processes, adapting to the company's system, in addition to analyzing possible improvements, documenting proposed solutions and guiding users to use the implemented solution, in addition to monitoring the progress of the project.

  • OZZ Saúde
    • Brazil
    • Facilities Services
    • 1 - 100 Employee
    • Gestor de Recursos Humanos
      • Mar 2019 - Jul 2019

      Implement Senior System project (Modules: Payroll, Electronic Point, Benefits and Occupational Medicine). Ensure qualified recruitment and selection of new organizational resources through recruitment and selection; Conduct a systemic analysis of the Organizational Climate based on all sources and propose improvement actions; Actively participate in quality improvement programs, courses, training and other events, spreading the idea of continuous improvement; Ensuring Human Resources policies. Show less

  • Flex Relacionamentos Inteligentes
    • Brazil
    • Business Consulting and Services
    • 700 & Above Employee
    • Supervisor de Recursos Humanos
      • Jul 2015 - Feb 2019

      Responsible for the development and implementation: BPM Internal Ombudsman System, Customer Relationship Central Unit; Implementation of the Organizational Climate and Culture Project. Supervise the Organization's Premium relationship team. Promote and ensure the Organizational Climate through strategic tools; Responsible for ensuring and improving the relationship between customers and the company; Ensuring service quality through relationship tools; Ensure a positive customer experience; Manage conflicts with a focus on resolution with the company's presidency. Show less

  • LATAM Airlines
    • Chile
    • Airlines and Aviation
    • 700 & Above Employee
    • Agente Comercial
      • Jul 2012 - Jan 2015

      Negotiation of air ticket sales, negotiations with travel agencies, responsible for negotiating air tickets, customer service dissatisfied, responsible for airport security, for improving product campaigns Negotiation of air ticket sales, negotiations with travel agencies, responsible for negotiating air tickets, customer service dissatisfied, responsible for airport security, for improving product campaigns

  • GOL Linhas Aéreas
    • Brazil
    • Airlines and Aviation
    • 700 & Above Employee
    • Agente de atendimento ao cliente
      • Feb 2012 - Jul 2012

      Operational activities: closing and opening flights, control of airport security reports, direct customer service, service to other regions of the company. Operational activities: closing and opening flights, control of airport security reports, direct customer service, service to other regions of the company.

  • ACOMED - Associação dos Funcionários da Unimed
    • Florianópolis e Região, Brasil
    • Gestor de Eventos e Promoção
      • Oct 2009 - Nov 2011

      Responsible for company events, promotional campaigns, sales and product loyalty, strategic planning, financial control, responsible for restructuring the company. Responsible for company events, promotional campaigns, sales and product loyalty, strategic planning, financial control, responsible for restructuring the company.

  • Unimed Grande Florianópolis
    • Brazil
    • Wellness and Fitness Services
    • 500 - 600 Employee
    • Gestor de Relacionamento com o Cliente
      • Dec 2005 - May 2009

      Inventory management, contact with suppliers, partnership with the purchasing area and contracts. Position: Customer Relationship Manager – Customer Service Excellence Department. Main activities: responsible for receiving, handling, monitoring and responding to compliments, suggestions, complaints and claims received, analyzing the feasibility, proposing and implementing loyalty strategies and preventive and improvement actions with the cooperative areas. Inventory management, contact with suppliers, partnership with the purchasing area and contracts. Position: Customer Relationship Manager – Customer Service Excellence Department. Main activities: responsible for receiving, handling, monitoring and responding to compliments, suggestions, complaints and claims received, analyzing the feasibility, proposing and implementing loyalty strategies and preventive and improvement actions with the cooperative areas.

Education

  • Tera
    Product Management, Tecnologia da Informação
    2022 - 2023
  • Awari
    Product Leadership, Tecnologia da Informação
    2022 - 2023
  • SLAC Coaching
    Professional Coaching, Coaching
    2019 - 2019
  • Universidade Anhembi Morumbi
    Pós graduação em Recursos Humanos, Gestão de Recursos Humanos
    2018 - 2019
  • Faculdades Energias de Administração e Negócios com Habilitação em Marketing
    Bacharelado em Administração com habilitação em Marketing, Administração de Empresas
    2007 - 2012

Community

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