Matt Allen

Technical Implementation Coordinator at Servant Keeper
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • CompTIA Project+ Certification
    CompTIA
    Jan, 2023
    - Nov, 2024
  • IT Information Library Foundations Certification (ITIL)
    AXELOS Global Best Practice
    Jan, 2023
    - Nov, 2024
  • Complete Full Stack Web Developer
    Zero To Mastery Academy
    Jun, 2020
    - Nov, 2024
  • CompTIA A+ Certification
    CompTIA
    Feb, 2023
    - Nov, 2024

Experience

  • Servant Keeper
    • United States
    • Software Development
    • 1 - 100 Employee
    • Technical Implementation Coordinator
      • Mar 2023 - Present

      Provide onboarding support to new users by extracting, cleaning, and importing existing data to a cloud database. Provide onboarding support to new users by extracting, cleaning, and importing existing data to a cloud database.

  • Maximus
    • United States
    • Government Administration
    • 700 & Above Employee
    • Call Center Supervisor
      • Jan 2021 - Mar 2023

      Led, directed and supervised a customer service team while effectively managing phone operations and contributing to project success. Led, directed and supervised a customer service team while effectively managing phone operations and contributing to project success.

  • Local Church
    • Ohio, United States
    • Lead Pastor
      • Oct 2019 - Nov 2020

      Conducted weekly services, let outreach efforts, completed administrative duties (finances, reporting, documentation), managed board members/volunteers, and oversaw all operations. Conducted weekly services, let outreach efforts, completed administrative duties (finances, reporting, documentation), managed board members/volunteers, and oversaw all operations.

  • Maximus
    • United States
    • Government Administration
    • 700 & Above Employee
    • Call Center Supervisor
      • Mar 2017 - Oct 2019

      Successfully managed simultaneous teams and office processes to consistently achieve client goals, SLAs and KPIs. Fostered a positive work environment by empowering staff and promoting a strong team culture. Successfully managed simultaneous teams and office processes to consistently achieve client goals, SLAs and KPIs. Fostered a positive work environment by empowering staff and promoting a strong team culture.

Education

  • Western Governors University
    Bachelor of Science - BS, Software Engineering
  • Gulf Coast Bible College
    Bachelor's of Biblical Studies
  • Lansing Community College
    Associate's degree, General Studies

Community

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