Experience

Activate Learning

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Group Market Researcher

  • Apr 2020 - Present



Opus Energy

• United Kingdom
• Utilities
• 200 - 300 Employee

• Market Researcher

  • Sep 2017 - Nov 2019

  - Set up a customer experience and satisfaction programme, including NPS tracking and deep-dive satisfaction surveys. - Implemented Qualtrics as the business’s research platform. - Led research for brand and content teams including a brand tracker. - Set up a customer experience and satisfaction programme, including NPS tracking and deep-dive satisfaction surveys. - Implemented Qualtrics as the business’s research platform. - Led research for brand and content teams including a brand tracker.



Oxford University Press

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• Assistant Market Research Manager - ELT (interim)

  • Oct 2016 - Jul 2017

  - Planned and delivered global market research projects for the ELT (English Language Teaching) Division including the Adult and Business ELT markets. - Planned and delivered global market research projects for the ELT (English Language Teaching) Division including the Adult and Business ELT markets.



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Market Research Manager - UK Schools Publishing and Qualifications

  • May 2007 - Apr 2016

  - Internal research consultant: provided training and advice on best practice and methodologies. - Successfully delivered numerous quantitative and qualitative projects on time and to budget. - Scoped and successfully launched Pearson's online education research panel, the Pearson Research Community. - Internal research consultant: provided training and advice on best practice and methodologies. - Successfully delivered numerous quantitative and qualitative projects on time and to budget. - Scoped and successfully launched Pearson's online education research panel, the Pearson Research Community.



Harcourt Education (a Reed Elsevier company)

• Oxford, United Kingdom

• Market Research Manager - UK Schools and FE Colleges Publishing

  • Jul 2002 - May 2007

  - Successfully delivered numerous quantitative and qualitative research projects to inform publishing plans and strategies. - Successfully delivered numerous quantitative and qualitative research projects to inform publishing plans and strategies.



Orange

• France
• Telecommunications
• 700 & Above Employee

• Market Research Executive (interim)

  • Jan 2002 - Jun 2002

  - Project managed research projects; advised on project design and methodology; managed stakeholders and external agency partners. - Project managed research projects; advised on project design and methodology; managed stakeholders and external agency partners.



Polaroid

• Netherlands
• Photography
• 300 - 400 Employee

• Market Research Analyst

  • Jul 2000 - Dec 2001

  - Analysed GfK retail audit datasets, presented analysis of sell-through data trends for films and cameras to senior managers. - Analysed and reported on the competitor landscape including products and market strategy. - Analysed GfK retail audit datasets, presented analysis of sell-through data trends for films and cameras to senior managers. - Analysed and reported on the competitor landscape including products and market strategy.



Understanding and Solutions (now Futuresource Consulting following merger)

• Dunstable, UK

• Research Analyst

  • Jun 1996 - Jul 2000

  - Researched, wrote and presented reports on strategy, product and competitor activities in technology markets for clients including Philips and 3M. - Researched, wrote and presented reports on strategy, product and competitor activities in technology markets for clients including Philips and 3M.