Mark Santistevan

Chief Operations Officer at ALBION SC
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Contact Information
us****@****om
(386) 825-5501
Location
US

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5.0

/5.0
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Missy Moss

Mark is a professional and very knowledgeable consultant who has worked on several projects for Nike Sports & Wellness Centers. His experience in the fitness industry and his people skills is was the right fit for Nike. We continue to use him on a case by case basis. I strongly recommend him as he will drive results and has a genuine care of businesses and their success.

💰 Todd French 💰

Mr. Mark Santistevan is a person that engulfs himself into your business to understand the inner workings of your entire process and has an eagle eye for quickly spotting areas needing improvement. The above section requires you to choose only 3 attributes for Mark, making it a very difficult choice because I believe he possesses all 7 attributes equally. I consider Mark and his professional ability to be one of my company's greatest assets and believe our company would not have survived without his knowledge.

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Experience

    • Spectator Sports
    • 1 - 100 Employee
    • Chief Operations Officer
      • Dec 2019 - Present

  • Naamly, LLC
    • Scottsdale, Arizona
    • Advisor
      • Dec 2017 - Present

      Naamly, an early stage tech startup is a web-based solution that enables boutique fitness studios to hold their members’ accountable, track their staff’s performance and provides actionable insights to grow their business. It has a smart texting engine that enables studios to communicate with all their members and ensures that the information is centralized. Integrated with industry customer management systems, the system examines clients visit history, overall health progress and communication to provide for an elevated customer experience that translates to higher retention rates and revenue for the studio. Show less

    • Wellness and Fitness Services
    • President
      • Sep 1996 - Present

      Results Club Management is a consulting firm that specializes in implementing operational procedures, customer service processes, and marketing strategies within sports and fitness clubs. Results Club Management is a consulting firm that specializes in implementing operational procedures, customer service processes, and marketing strategies within sports and fitness clubs.

  • Advantage Wellness, LLC
    • Scottsdale, Arizona
    • Vice President Operations
      • Jan 2013 - Nov 2019

      Advantage Wellness is the number one resource for custom employee fitness and wellness programs that enhances the health of self insured companies. Advantage Wellness is the number one resource for custom employee fitness and wellness programs that enhances the health of self insured companies.

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Director Of Operations
      • Apr 2011 - Nov 2019

      Advantage Training empowers people to play to their strength by providing custom workout programs with support from personal training specialists, nutritionists, dietitians, health coaches and digital tools. Advantage Training empowers people to play to their strength by providing custom workout programs with support from personal training specialists, nutritionists, dietitians, health coaches and digital tools.

    • VP of Business Development
      • Aug 2006 - Aug 2011

      Worked accross multiple departments to implement digital marketing software (NETGEN) within franchise groups and network marketing companies. Brought together Marketing and IT to create digital and print based marketing campaigns rolled out nationally and locally. Worked accross multiple departments to implement digital marketing software (NETGEN) within franchise groups and network marketing companies. Brought together Marketing and IT to create digital and print based marketing campaigns rolled out nationally and locally.

  • Powerhouse Gyms International
    • San Diego California & Farmington Hills, MI
    • West Coast Licensing & Training Director
      • Oct 2001 - Sep 2005

      Managed West Coast Region for Licensing and Training. Created and implemented training tutorials for new licensees on sales, marketing, member service, club operations and staff training. Managed West Coast Region for Licensing and Training. Created and implemented training tutorials for new licensees on sales, marketing, member service, club operations and staff training.

    • Owner
      • Sep 1998 - Mar 2003

      Multi Purpose health club in San Diego California - located on the beach in Pacific Beach. Our unique setting allowed us to offer beach style classes including Beach Boot Camp, Boardwalk Roller Blade Class, Outside Spinning Classes, Member's Night Out events, 5k Runs and more. Nominated "Gym Owner of the Year" in 2000 for operational, marketing and sales processes that then served as benchmarks for the 300 other franchises in the network. The member driven service model led the club to have a member usage rate of over 80% with an attrition rate of 18% anually. These numbers were driven by member touchpoints, software utilization and dynamic team members. Show less

    • Owner
      • Sep 1996 - Jan 2002

      Private Multi-purpose health club located in suburban San Diego - with a client base that consisted of young families, and health minded professionals. Club was nominated for "Turnaround Club of the Year 1997" for customer service and revenue changes, with 40% of revenue coming from personal training and nutrition services. Private Multi-purpose health club located in suburban San Diego - with a client base that consisted of young families, and health minded professionals. Club was nominated for "Turnaround Club of the Year 1997" for customer service and revenue changes, with 40% of revenue coming from personal training and nutrition services.

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