Experience

UNICEF Supply

• Denmark
• Non-profit Organizations
• 100 - 200 Employee

• Multimedia Lead

  • Aug 2016 - Present

  Supporting the Knowledge Sharing & Solutions Unit and Supply Division (SD) business centres to ensure UNICEF is the global knowledge leader for children through the facilitation of communication and knowledge sharing, both internally and externally, via digital and traditional communications and knowledge sharing tools, in addition to providing technical direction and know-how. Main duties include: Maintaining, managing and developing SDs internal and external web-based… Show more Supporting the Knowledge Sharing & Solutions Unit and Supply Division (SD) business centres to ensure UNICEF is the global knowledge leader for children through the facilitation of communication and knowledge sharing, both internally and externally, via digital and traditional communications and knowledge sharing tools, in addition to providing technical direction and know-how. Main duties include: Maintaining, managing and developing SDs internal and external web-based communication and knowledge sharing platforms: Supply Intranet, Supply Community, Supply Internet, Supply Chains for Children, Supply Twitter, Supply Catalogue. In addition, coordination and support to SDs centre focal points for the effective management and troubleshooting within these platforms Coordinating the delivery of training and development of guidance on various technical communication tools and applications to assist end-users adopt and understand specific processes and applications Ensuring the realisation of business needs via the development of concept/project charters, effective project management through to the implemented solution Monitoring, analysis and development of statistical reports on various communication platforms (e.g. Google Analytics & Urchin) to support business centres evaluation processes Engaging and managing relationships with external vendors of various web service subscriptions including the evaluation, implementation and support of these services to ensure SD business centres needs are met Researching, implementing and supporting interactive and innovative ways of communicating data and messages clearly and effectively via a range of digital solutions. Development of communication material (Photos, Videos, Posters, Presentations and Info Graphics) to support SD's communications strategy to various audiences Show less Supporting the Knowledge Sharing & Solutions Unit and Supply Division (SD) business centres to ensure UNICEF is the global knowledge leader for children through the facilitation of communication and knowledge sharing, both internally and externally, via digital and traditional communications and knowledge sharing tools, in addition to providing technical direction and know-how. Main duties include: Maintaining, managing and developing SDs internal and external web-based… Show more Supporting the Knowledge Sharing & Solutions Unit and Supply Division (SD) business centres to ensure UNICEF is the global knowledge leader for children through the facilitation of communication and knowledge sharing, both internally and externally, via digital and traditional communications and knowledge sharing tools, in addition to providing technical direction and know-how. Main duties include: Maintaining, managing and developing SDs internal and external web-based communication and knowledge sharing platforms: Supply Intranet, Supply Community, Supply Internet, Supply Chains for Children, Supply Twitter, Supply Catalogue. In addition, coordination and support to SDs centre focal points for the effective management and troubleshooting within these platforms Coordinating the delivery of training and development of guidance on various technical communication tools and applications to assist end-users adopt and understand specific processes and applications Ensuring the realisation of business needs via the development of concept/project charters, effective project management through to the implemented solution Monitoring, analysis and development of statistical reports on various communication platforms (e.g. Google Analytics & Urchin) to support business centres evaluation processes Engaging and managing relationships with external vendors of various web service subscriptions including the evaluation, implementation and support of these services to ensure SD business centres needs are met Researching, implementing and supporting interactive and innovative ways of communicating data and messages clearly and effectively via a range of digital solutions. Development of communication material (Photos, Videos, Posters, Presentations and Info Graphics) to support SD's communications strategy to various audiences Show less



Fastr

• United States
• Software Development
• 1 - 100 Employee

• EMEA Accounts Customer Success Manager

  • Mar 2014 - Jul 2016

  Customer Success Management Customer Support Delivery Project Management Manage Client Relationships Client Communication Quotas Reporting NewBizz Social commerce, online catalog, rich media merchandising, online merchandising, digital marketing, mobile commerce, facebook commerce, mobile marketing. RIO Customer analytics Net Promoter Score (NPS) Customer Retention Rate Customer Satisfaction Index Customer Profitability Score Customer Lifetime… Show more Customer Success Management Customer Support Delivery Project Management Manage Client Relationships Client Communication Quotas Reporting NewBizz Social commerce, online catalog, rich media merchandising, online merchandising, digital marketing, mobile commerce, facebook commerce, mobile marketing. RIO Customer analytics Net Promoter Score (NPS) Customer Retention Rate Customer Satisfaction Index Customer Profitability Score Customer Lifetime Value Customer Turnover Rate Customer Engagement Customer Complaints

• Customer Support Consultant

  • Feb 2011 - Mar 2014

  1st level Customer Support & Service via Salesforce / Zendesk Client Communication Customer Management Reporting via Sales Force Software development



Bispebjerg Kulturcenter

• System Administrator

  • Jan 2002 - Aug 2012

  System administration, Operating Systems and software installation, ugrades and maintenance. Internet related tasks and major troubleshooting of both hardware and software related issues. Incident management, licence renewals etc. System administration, Operating Systems and software installation, ugrades and maintenance. Internet related tasks and major troubleshooting of both hardware and software related issues. Incident management, licence renewals etc.



Ezl-data

• Denmark
• Online Media
• 1 - 100 Employee

• Web Designer/Developer/Typo3 Consultant Systems Adminstrator

  • Nov 2009 - May 2010

  Comprehensive and detailed design layout of websites, from scratch or re- designs. User interface design and interaction. Support and maintenance of customer sales portals using Typo3 CMS. Flash banner productions/application development, Print media designs. Systems administration, IT support etc Comprehensive and detailed design layout of websites, from scratch or re- designs. User interface design and interaction. Support and maintenance of customer sales portals using Typo3 CMS. Flash banner productions/application development, Print media designs. Systems administration, IT support etc



T3CMS - TYPO3 CMS

• Denmark
• Software Development
• 1 - 100 Employee

• Freelance Webdesigner

  • Sep 2007 - May 2010

  Webdesign, template integration with Typo3, Flash development Webdesign, template integration with Typo3, Flash development



Market Square

• Webdesigner

  • 2007 - 2009

  General Webdesign from concept to implementation. Flash development General Webdesign from concept to implementation. Flash development



Sparx media Limited

• Graphics Designer

  • Feb 1999 - Jan 2000

  Logo development and design. Print layouts for magazines, news papers and posters Logo development and design. Print layouts for magazines, news papers and posters