Experience

MacroAir Fans

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Technical Support Manager

  • Jan 2020 - Present

  As the head of Technical Support at MacroAir, I lead the entire Technical Support team and help them navigate any and all issues that may arise. This entails managing day to day operations of the department, creating training materials and documentation, and providing any other assistance required for troubleshooting and repairing our product hardware, which includes permanent magnet synchronous motors, variable frequency drives, and many other mechanical and electronic components.

• Product Manager

  • Jul 2017 - Jan 2020

  As MacroAir's Product Manager, I worked closely with Engineering, Sales, Marketing, Technical Support and Production teams to ensure that our company offers the best HVLS fans on the market. I was heavily involved in every aspect of the product from inception all the way through its service life. I drew upon my deep knowledge of the product lines and the market to help create better products and shared my expertise in the form of manuals, technical documents, and training sessions.

• Senior Technical Analyst

  • Jun 2016 - Jun 2017

  •Analyze data from hundreds of weekly issues to discover trends and help improve our product.•Provide technical support for variable frequency drives, building management systems, and motors.•Process parts orders and submit purchase orders for over 360 worldwide distributors.•Developed training materials and coached new hires in proper procedures and etiquette

• Technical Applications And Support

  • Jan 2013 - Jun 2016

  •Provide support, technical or otherwise, for our range of products.•Input customer parts orders, warranty requests, and RMAs.•Process purchase orders for labor requests and parts necessary for production.•Coordinate with various departments to ensure orders are correct and completed on time.•Train new hires in support methods and our product.



United Electric

• Chino, Ca

• Electrician (Apprentice)

  • Dec 2010 - Jan 2013

  •Performed electrical repairs for large accounts such as Costco, Uline, and various other local companies. •Was responsible for running wiring and conduit, installation of electrical appliances, and initial startup. •Wrote summaries of work completed and issued invoices to customers for work performed. •Performed electrical repairs for large accounts such as Costco, Uline, and various other local companies. •Was responsible for running wiring and conduit, installation of electrical appliances, and initial startup. •Wrote summaries of work completed and issued invoices to customers for work performed.



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Brand Product Specialist

  • Jun 2008 - Sep 2008

  •Maintained good relationships with retailers and customers. •Analyzed competitor's products and features in order to sell the right product to the right customer. •Monitored inventory and sales of Sharp products in several stores in the area. •Wrote sales reports detailing which models were selling the best, in order to better forecast future sales. •Maintained good relationships with retailers and customers. •Analyzed competitor's products and features in order to sell the right product to the right customer. •Monitored inventory and sales of Sharp products in several stores in the area. •Wrote sales reports detailing which models were selling the best, in order to better forecast future sales.



The Guitar Center Company

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jun 2007 - Sep 2007

  •Utilized extensive expertise of guitars and guitar accessories to help customers make the right purchase, resulting in being recognized as the top salesman my first month. •Organized company purchases and customer warehouse orders. •Maintained inventory and performed necessary setups and repairs. •Utilized extensive expertise of guitars and guitar accessories to help customers make the right purchase, resulting in being recognized as the top salesman my first month. •Organized company purchases and customer warehouse orders. •Maintained inventory and performed necessary setups and repairs.