Experience

Gregsons Solicitors

• United Kingdom
• Legal Services
• 1 - 100 Employee

• IT Support

  • Aug 2010 - Present

  Responsible for providing 1st and 2nd line support, Project managing a varied daily workload while responding to support calls on a variety of matters, either onsite or remotely. Excellent working knowledge of Microsoft office 2016 suite, including advanced Excel, word and Outlook. Key involvement within the firm’s accreditation cycle of Lexcel, assuring all procedures, policies and processes are maintained and up to date. Conducting inductions for new staff, training on systems along with refresher and specific adhoc training. Responsible for the administration and updates on the firms website. I maintain all the firm’s software to include regular updates and upgrades. Excellent knowledge of: TikitTFB (case management system), Oyez forms, Office 365 (2016), Xerox print suite, Word macros and Templates, Jungle disk back up, Tightvnc, Teamviewer, Remote desktop, Wordpress, Land Registry, Government gateway, Disclosures, Untangle, GFI, Exchange and OWA, Olympus digital dictation, Adobe Reader, Malwarebytes, Defender and AVG antivirus. Experience in SQL and crystal reports.Currently using Windows 10 and Windows server 2012 with Exchange 2013, experience in XP, windows 7 and Mac.



RLPT

• Advertising Services

• Level 3 Personal Trainer

  • Aug 2014 - Present

  Level 3 Personal Trainer with Exercise Referral certification Level 3 Personal Trainer with Exercise Referral certification



Pourhomme

• France
• Retail Apparel and Fashion

• Therapist

  • Jul 2007 - Dec 2015

  Founder and owner of Pourhomme Male Grooming - Founder and owner of Pourhomme Male Grooming -



OH Parsons & Partners

• Practice Manager

  • Jan 2009 - Aug 2010

  Heading up a 25 strong support team, I ensured consistency while supporting 18 Solicitors and 8 Partners, ensuring all tasks were completed efficiently and on target while following our internal procedures and processes. Weekly support meeting, followed up with a direct meeting with the Partners on projects and business arising from the support meeting. Instrumental in the setup of the firm’s case manager system, providing efficiently and increase in productivity. Producing a quarterly brochure and liaising with departments for articles and printers for on time distribution. Responsible for maintaining accurate and up to date internal staff records, recruitment, staff inductions, training and maintaining relationships with current and new suppliers. Heading up the team to organise the firms conference stand, handouts, accommodation and end of conference function every six months at the Trade union conference. Having the IT background, I also I provided holiday and sickness cover for the IT manager when needed.

• IT Manager / Office Manager

  • Jun 1999 - Dec 2008

  Responsible for providing 1st and 2nd line support, Project managing a varied daily workload while responding to support calls on a variety of matters, either onsite or remotely. Excellent working knowledge of Microsoft office 2016 suite, including advanced Excel, word and Outlook. Key involvement within the firm’s accreditation cycle of Lexcel, assuring all procedures, policies and processes are maintained and up to date. Conducting inductions for new staff, training on systems along with refresher and specific adhoc training. Responsible for the administration and updates on the firms website. I maintain all the firm’s software to include regular updates and upgrades. Facilities management, daily running of the office, staff records, office ordering, marketing and office events and staff trips.