Matt Holland
Global Director, Implementation & Managed Services at Showpad- Claim this Profile
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Bio
Alfonso L.
Matt and I worked together at Oracle Responsys, where he was the Senior Director, Campaign Services and I was a consultant to the Chief Customer Officer and SVP of Professional Services. Matt was a tremendous partner, actively seeking how to improve the performance and profitability of his large team. I was particularly impressed with Matt’s level of accountability during the operational reviews I ran. Without ego or defensiveness, Matt sought to understand the newly implemented metrics and insights and implications of the story the data was telling. As we uncovered improvement opportunities, Matt quickly implemented a range of improvements action from business process improvements to communication/clarifying policies. As a consequence, within a few short months, the operational performance of Matt’s group went from good to great as growth and profitability dramatically increased. Matt’s ability to think broadly with an open-mind in conjunction with his down-to-earth nature make him a tremendous asset to any organization.
Andy Priest
Matt has had a great impact on our organization. He steadily rose from individual contributor on a small team where he mastered the necessary technical foundation to, ultimately, a leader of a very large and distributed group. Over the years, Matt was a driving force behind the establishment of sophisticated processes for service delivery that were deployed globally. Our business (and Matt's function) had the opportunity and challenge of working with extremely demanding enterprise marketers. Creativity, planning & project oversight, process maturity, technical depth, client centricity and overall execution were the keys to success or failure. Matt's ability to successfully build and scale this group was one of the more significant challenges we faced as a growing company. The success that Matt and his team were able to realize enabled client retention, produced significant revenue contribution, and opened up new and rewarding markets as a respected player. Matt has an effective style that combines great credibility, 'lead-by-example', fantastic interpersonal skills, great teamwork, and individual enthusiasm that motivates his staff, his management, and his peers towards helping achieve big goals and results.
Alfonso L.
Matt and I worked together at Oracle Responsys, where he was the Senior Director, Campaign Services and I was a consultant to the Chief Customer Officer and SVP of Professional Services. Matt was a tremendous partner, actively seeking how to improve the performance and profitability of his large team. I was particularly impressed with Matt’s level of accountability during the operational reviews I ran. Without ego or defensiveness, Matt sought to understand the newly implemented metrics and insights and implications of the story the data was telling. As we uncovered improvement opportunities, Matt quickly implemented a range of improvements action from business process improvements to communication/clarifying policies. As a consequence, within a few short months, the operational performance of Matt’s group went from good to great as growth and profitability dramatically increased. Matt’s ability to think broadly with an open-mind in conjunction with his down-to-earth nature make him a tremendous asset to any organization.
Andy Priest
Matt has had a great impact on our organization. He steadily rose from individual contributor on a small team where he mastered the necessary technical foundation to, ultimately, a leader of a very large and distributed group. Over the years, Matt was a driving force behind the establishment of sophisticated processes for service delivery that were deployed globally. Our business (and Matt's function) had the opportunity and challenge of working with extremely demanding enterprise marketers. Creativity, planning & project oversight, process maturity, technical depth, client centricity and overall execution were the keys to success or failure. Matt's ability to successfully build and scale this group was one of the more significant challenges we faced as a growing company. The success that Matt and his team were able to realize enabled client retention, produced significant revenue contribution, and opened up new and rewarding markets as a respected player. Matt has an effective style that combines great credibility, 'lead-by-example', fantastic interpersonal skills, great teamwork, and individual enthusiasm that motivates his staff, his management, and his peers towards helping achieve big goals and results.
Alfonso L.
Matt and I worked together at Oracle Responsys, where he was the Senior Director, Campaign Services and I was a consultant to the Chief Customer Officer and SVP of Professional Services. Matt was a tremendous partner, actively seeking how to improve the performance and profitability of his large team. I was particularly impressed with Matt’s level of accountability during the operational reviews I ran. Without ego or defensiveness, Matt sought to understand the newly implemented metrics and insights and implications of the story the data was telling. As we uncovered improvement opportunities, Matt quickly implemented a range of improvements action from business process improvements to communication/clarifying policies. As a consequence, within a few short months, the operational performance of Matt’s group went from good to great as growth and profitability dramatically increased. Matt’s ability to think broadly with an open-mind in conjunction with his down-to-earth nature make him a tremendous asset to any organization.
Andy Priest
Matt has had a great impact on our organization. He steadily rose from individual contributor on a small team where he mastered the necessary technical foundation to, ultimately, a leader of a very large and distributed group. Over the years, Matt was a driving force behind the establishment of sophisticated processes for service delivery that were deployed globally. Our business (and Matt's function) had the opportunity and challenge of working with extremely demanding enterprise marketers. Creativity, planning & project oversight, process maturity, technical depth, client centricity and overall execution were the keys to success or failure. Matt's ability to successfully build and scale this group was one of the more significant challenges we faced as a growing company. The success that Matt and his team were able to realize enabled client retention, produced significant revenue contribution, and opened up new and rewarding markets as a respected player. Matt has an effective style that combines great credibility, 'lead-by-example', fantastic interpersonal skills, great teamwork, and individual enthusiasm that motivates his staff, his management, and his peers towards helping achieve big goals and results.
Alfonso L.
Matt and I worked together at Oracle Responsys, where he was the Senior Director, Campaign Services and I was a consultant to the Chief Customer Officer and SVP of Professional Services. Matt was a tremendous partner, actively seeking how to improve the performance and profitability of his large team. I was particularly impressed with Matt’s level of accountability during the operational reviews I ran. Without ego or defensiveness, Matt sought to understand the newly implemented metrics and insights and implications of the story the data was telling. As we uncovered improvement opportunities, Matt quickly implemented a range of improvements action from business process improvements to communication/clarifying policies. As a consequence, within a few short months, the operational performance of Matt’s group went from good to great as growth and profitability dramatically increased. Matt’s ability to think broadly with an open-mind in conjunction with his down-to-earth nature make him a tremendous asset to any organization.
Andy Priest
Matt has had a great impact on our organization. He steadily rose from individual contributor on a small team where he mastered the necessary technical foundation to, ultimately, a leader of a very large and distributed group. Over the years, Matt was a driving force behind the establishment of sophisticated processes for service delivery that were deployed globally. Our business (and Matt's function) had the opportunity and challenge of working with extremely demanding enterprise marketers. Creativity, planning & project oversight, process maturity, technical depth, client centricity and overall execution were the keys to success or failure. Matt's ability to successfully build and scale this group was one of the more significant challenges we faced as a growing company. The success that Matt and his team were able to realize enabled client retention, produced significant revenue contribution, and opened up new and rewarding markets as a respected player. Matt has an effective style that combines great credibility, 'lead-by-example', fantastic interpersonal skills, great teamwork, and individual enthusiasm that motivates his staff, his management, and his peers towards helping achieve big goals and results.
Experience
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Showpad
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Belgium
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Software Development
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300 - 400 Employee
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Global Director, Implementation & Managed Services
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Aug 2022 - Present
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Oracle
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Director, Partner Strategy & Enablement
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Mar 2016 - Aug 2022
•Manage a team responsible for building relationships with the global Oracle partner ecosystem including integrators, managed services providers, and implementation providers •Responsible for training and enablement of all major partners including top-tier SI’s: Accenture, Deloitte, Digitas and many others•Provide guidance and strategic technical advice on how to develop applications that integrate into the Oracle Marketing Cloud platforms: Responsys, Eloqua, Maxymiser, and BlueKai •Develop and maintain specific criteria for all partner types to ensure the client experience is always the highest possible quality•Work closely with the partner management team to drive strategic partnership plans focusing on key Oracle growth initiatives and specific co-sell targets Show less
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Senior Director, Professional Services
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Apr 2014 - Mar 2016
• Manage and provide guidance for 200+ employees at all global locations: Chicago; New York City; San Francisco; Seattle; Reading, UK; Bangalore, India• Execute marketing automation processes and deploy staff to support top brands including: Staples, Intuit, Nordstrom, Allstate, Comcast, Harley Davidson, JC Penney, Hotwire, and many more• Maintained company objective of 35% YOY revenue growth since 2009• Interviewed and hired 300+ employees over tenure at Oracle/Responsys• Created a standard interview questionnaire and developed technical skills tests to recruit the best candidates• Lead an effort to create a partner alliance strategy with all major Oracle partners• Designed performance metrics to manage the organization including the development of detailed performance improvement strategies Show less
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Responsys
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Software Development
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1 - 100 Employee
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Senior Director, Professional Services
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Jul 2010 - Apr 2014
• Manage and provide guidance for 200+ employees at all global locations: Chicago; New York City; San Francisco; Seattle; Reading, UK; Bangalore, India• Execute marketing automation processes and deploy staff to support top brands including: Staples, Intuit, Nordstrom, Allstate, Comcast, Harley Davidson, JC Penney, Hotwire, and many more• Maintained company objective of 35% YOY revenue growth since 2009• Interviewed and hired 250+ employees over tenure at Oracle/Responsys• Created a standard interview questionnaire and developed technical skills tests to recruit the best candidates• Lead an effort to create a partner alliance strategy with all major Oracle partners• Designed performance metrics to manage the organization including the development of detailed performance improvement strategies Show less
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Director, Professional Services
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Feb 2008 - Jul 2010
• Managed and provided guidance for a team of 40 in multiple national locations• Developed staffing plans to support major services clients to transform and improve their marketing programs• Created and maintained quality assurance measures to exceed contractual client service level agreements• Participated in the sales process and developed presentations to support selling our services both to new logo and installed base clients • Initiated a scalable onboarding program to take inexperienced new hires and teach them everything needed for the role to be client billable within 30 days Show less
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Manager, Professional Services
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Jan 2006 - Feb 2008
• Provided guidance and mentorship to a team of 20 local employees• Designed and deployed promotional and highly automated marketing programs including cross-channel orchestration for major customers such as Sears, LEGO, Harley Davidson, and JC Penney• Managed overall client relationships including all customer success metrics and service level agreements• Designed and implemented data integration solutions for cross-channel marketing programs and web hosted forms• Scoped and wrote statements of work for new business prospects and existing clients• Trained and mentored team members on marketing automation creation techniques and best practices Show less
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Incident Manager
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Sep 2005 - Jan 2006
• Analyzed and determined severity of reported issues and assigned problem levels in accordance with the JPM Chase Priority and Severity Guidelines • Documented customer and financial impact for each incident reported to Priority 1 Management • Coordinated efforts and documented steps taken between multiple BT teams until problem resolution • Sent out engagement and communication pages to support and management teams • Ensured all updates, clarifications, and closures were communicated out to the business on all issues reported to Priority 1 Management Show less
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Discover Financial Services
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United States
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Financial Services
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700 & Above Employee
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Team Leader, Incident Managment
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Jul 2002 - Sep 2005
• Responsible for a team of 6-8 employees • Designed and maintained web-based training and knowledge base resources for the Incident Management team • Analyzed and determined severity of reported issues and assigned problem levels in accordance with the Continuous Service Management Policy (CSMP) • Documented business impact and maintained conference and RRT (Rapid Response Team) calls • Coordinated efforts between multiple BT teams until problem resolution. • Sent out engagement and communication pages to support and management teams • Ensured all updates, clarifications, and closures were communicated out to the business on all issues reported to the Incident Management Team • Trained new employees on all procedures performed and followed by the Incident Management Team Show less
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Education
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2005 - 2008
Columbia College
BSBA, Management
Community
