Experience

Greyhound Adoption Program

• 1 - 100 Employee

• Kennel Officer & Foster Coordinator

  • Aug 2018 - Present

  Currently filling a maternity contract position of Foster Coordinator since March 2021. Covering this position I have demonstrated a strong initiative to manage my own workload, fulfilling the job requirements independently with minimal supervision. The role involves safely handling and transporting dogs to various locations over South East Queensland and placing them into foster homes. I also am confident matching dogs to adoption homes with existing animals, including cats and am responsible for the initial meet and greet/interaction between greyhound and existing animals and using my judgement to ensure of a safe household. Regularly attending house visits to address any concerns and monitoring animal interactions I display strong interactive skills with families and enjoy building rapport. Also working in kennels I am responsible for providing best practice dog handling skills to ensure the consistent quality care, handling and husbandry to GAP resident dogs at all times during their time in kennels. Whilst working in this hands on position I demonstrated the correct, positive handling of all dogs to maintain the safety and welfare of all dogs and personnel. This role involves a high degree of working independently and meeting daily role requirements to ensure the dogs needs are identified and met whilst in a kennel environment. Being a strong communicator, relaying vital information to fellow colleagues and Operations Manager regarding dogs behaviours, health status and ongoing assessments.



Unicorn Auto Pty Ltd

• Car Detailer

  • May 2018 - Mar 2020

  During this fast paced and hands on role I was responsible for the detailing of vehicle interiors (standard vehicle prep, tint removal, basic seat repairs) and preparing exteriors for customer collection (final wash, exterior buff, headlight restoration and paint touchups). Ad hoc duties including running errands and use of company credit card, refuelling various vehicles in preparation for customer collection and transporting various vehicles to and from holding yards multiple times daily. Working within a detailing shed, I maintained a clean, tidy and safe working area and reported identifiable hazards to management.



Priceline Pink Dot Clearance

• Supervisor

  • Oct 2017 - May 2018

  Whilst only working in this retail position for a short amount of time I was given the opportunity to step up into a Supervisor role. The role is hands on and working on the shop floor it is vital to demonstrate a strong drive to provide high customer service at all times. The role consisted of retail tasks such as offering advice to customers, processing sales transactions, refunds and exchanges, filling stock and maintaining a tidy and appealing store. Showing initiative I sought out tasks which were being neglected and prioritised my own workload to ensure these tasks were completed. Performing Supervisor tasks also required organisational and time management skills to ensure I was able to complete my own tasks as well as opening and closing of the store. Along with providing assistance to fellow team members on registers and making management decisions about stock pricing and store layout, I also managed safe and register floats, prepared daily banking and change requests and allocated tasks to fellow team members. Working in a small team, I showed my professional leadership qualities and ability to communicate effectively with fellow staff as well as Area Managers, Centre Management and courier drivers.



Proximity Waterfront Apartments

• Australia
• Hospitality
• 1 - 100 Employee

• Housekeeper

  • May 2017 - Aug 2017

  Proximity Waterfront Apartments is a premier beachside oasis and offers a fusion of sophisticated style in a relaxed holiday environment. Offering guests exceptionally clean and detailed ocean vistas perfect for a self contained holiday or the corporate traveller. Working at Proximity involves performing to an exceptionally high standard ensuring rooms are prepared and presented immaculately. Rated as the premier property in the area, the team uphold strict guidelines to ensure guests and residents' expectations are met. I demonstrate a willingness to take direction, adapting to any changes ensuring rooms are prepared to the expected standards. I maintain a very high attention to detail and am prepared to work hard to ensure rooms are available to guests in a timely manner. I dedicate myself to any task and work hard independently to ensure business outcomes are achieved.



Aegis Sales & Service

• Australia
• Public Safety
• 1 - 100 Employee

• Administration & Stores Officer

  • Oct 2014 - Mar 2017

  My role with Aegis Sales & Service was a split combination role of administration and dispatch. Here I managed two areas of administration and stores. I managed all goods inwards procedures, including the manual and electronic (MYOB) reconciliation of purchase orders. Once receipted into the system, the goods were directed onto the correct department/personnel in a timely manner. I also managed incoming equipment for scheduled servicing or repairs. This ranged from handling and testing small personal safety devices to heavier items such as winches, height safety gear and breathing apparatus. The other half of my role was managing Dispatch and the stores area, attending to all courier deliveries and pick ups throughout the day. Dispatch was twice daily which involved a high volume of attention to detail when checking picking slips to physical goods ready for dispatch. Once again the range of goods being sent varied day to day. The majority of dispatched goods were smaller items, however serviced heavier items were also dispatched. All items were consistently packed in an organised and professional manner. I believe this role demonstrates my strengths including high organisational skills, eye for detail, working methodically and prioritising tasks to ensure daily outcomes are achieved.



Brisbane International Virginia

• Australia
• Hospitality
• 1 - 100 Employee

• Assistant Supervisor & Housekeeper

  • Feb 2014 - Jul 2014

  Set amongst 6 acres of lush tropical gardens in Brisbane’s north, this 4-star hotel was a great choice for travellers interested in entertainment and family friendly trips. Being ideally located close to the Airport and Brisbane Entertainment Centre, the hotel was an affordable and ideal choice for guests attending tour concerts throughout the year. With a choice of 7 different function rooms, the hotel was typically booked out for business purposes with numerous conferences functioning at one time. My role was a combination of managing a small team and housekeeping. Both of these duties were performed with an exceptional eye for detail, strong communication skills and organisation. Shortly after commencing employment as a housekeeper I was approached and offered an Assistant Supervisor role. My supervisor was able to witness after a short time working within the role that I had a strong and reliable work ethic and that I was committed to go the extra step when performing duties to a consistently high standard. I enjoyed working with my team to continue providing high standards of customer care and presentation. I also received great feedback from my team in regards to interacting with them and also working alongside them in a supervisor role to assist where possible making the workload more manageable and team focused.



MAS Country Platinum International

• Housekeeper

  • Aug 2011 - Dec 2013

  Quality Hotel Platinum International is a modern, comfortable hotel and is rated the best value in Toowoomba. Offering guests exceptionally clean and detailed rooms, free Wi-Fi, a restaurant and an outdoor pool many corporate guests chose this hotel for business purposes. In this role I’m extremely proud to have played a part of the customer service that gained the Platinum International Hotel the ‘National Choice Hotel of the Year Award, 2013’. My role was a combination of customer service and housekeeping. Management had strict guidelines of meeting presentation standards in all guest rooms ensuring guest satisfaction and meeting expectations. Working as a housekeeper in this hotel called for a very strong attention to detail and the ability to work under pressure while maintaining rooms and guest areas to a consistently high standard. In addition to my customer service tasks, during weekend shifts, I was also responsible for supervising and training junior staff and assisting managers to prioritise workloads and allocate duties. I greatly enjoyed the challenge of working within a team to meet a common goal. I enjoyed working to assist the hotel to build its reputation for excellence in service.



Hastings Deering

• Australia
• Machinery Manufacturing
• 700 & Above Employee

• Reception and Accounts Payable Officer

  • Jul 2010 - Jul 2011

  One of the largest Caterpillar dealerships in the world, we provided a range of services including equipment management, service, after-sales support, parts, and training to the construction and mining industries. I was responsible for managing a busy switchboard and acting as the first point of contact for all clients, whether that be in person or on the phone. I enjoyed building relationships with clients and providing support to senior members of staff. In addition to my reception duties, I managed general office administration, utilising my knowledge of Microsoft Office to design and edit documents, including business proposals, brochures and presentations. I took care of the processing of customer accounts within the organisation, entering invoices, purchase orders and managing reconciliations. I saw this as an extension of my customer service role, ensuring I applied my excellent attention to detail to ensure customer orders and payments were processed quickly and accurately. I also ensured the smooth running of the overall office, managing mail, stationery, office supplies and filing.



Equivet Australia

• Veterinary Services

• Reception and Office Administrator

  • Sep 2009 - May 2010

  Equivet is a specialty equine practice, focusing on stud medicine. I was the first point of contact for all visitors, and this role allowed me to fully develop my customer service skills, as well as gain an understanding of professional administrative practices. In this role I managed all incoming calls, freight, client accounts and payments, as well as filing and data management in the company CRM database. There was a strong requirement in this role for accurate and efficient data entry. I was responsible for managing data from veterinary worksheets, registration paperwork and DNA sample information, as well as the freight and movements of test results from labs to vets and clients. I developed many self-checking strategies and implemented procedures to exclude error from our operations, as well as designing and implementing an effective debt recovery system. I was required to liaise and assist clients and senior veterinarians alike, and enjoyed developing these relationships. Maintaining discretion was a key requirement of the role.



Darwin Office Technology

• Reception and Accounts Officer

  • Feb 2007 - Feb 2009

  DOT is a provider of office solutions and stationery. In this role I managed reception, including a high-volume switchboard. DOT is where I first developed an interest in customer liaison and support. Here I managed an extensive portfolio of clients, ensuring that they all received personal and focused customer service and account management. I also designed and developed customer engagement initiatives. I was a contributing member of a fast-paced and dynamic team. I assisted the accounts and other departments with their administration requirements, and coordinated invoices and data entry, as well as customer billing and payments. I also managed the company database function and designed an end-of-month invoicing system in addition to carrying out daily administrative duties, preparing correspondence, and managing central email and website enquiries. I stood in for HR and accounting staff as needed and gained an excellent grounding in professional administrative practices.