Business Development Executive

• Jul 2022 - Present

Customer Service Leader

• Feb 2021 - Jul 2022

Delivering amazing customer experiences through leading, coaching and supporting a team of 7 customer service people.In this role I was required to:* Lead great experiences with our drinkers and customers.* Guide & Support team through regular coaching & development planning.* Work with suppliers to deliver on customer expectations.* Deliver on price & promotional promises across National & Key Account Customers,* Provide Trade Quality support through drinker and customer engagement. * Develop process efficiencies through new technology integration.* Provide insights and data analysis with SAP and PowerBI.* Reconciliation of stocktakes across multiple warehouses.Key highlights from this role include:* Helping to develop two members of the team in their future career growth.* Rolling out of a number of ordering process changes which saw major efficiency improvements.Ultimately this role lead me to a new opportunity within the wider Lion Business at Malt Shovel.

Brand Development

• Apr 2018 - Mar 2021

Stone & Wood are a regional Brewery from The Northern Rivers, NSW with a big focus on supporting local communities & sustainable business practices. Stone & Wood are a certified B-Corp company which means they actively play a role in driving positive change whilst being conscious of their environmental footprint.In this role I was required to:* Support our amazing partners in the Sydney, Central West, Northern Rivers & Gold Coast regions,* Develop the Stone & Wood brand through activations within on & off premise venues,* Provide customer service & support along with product education & training,* Drive new product development and awareness with ongoing events & marketing campaigns,* Work closely with local communities offering support and creating meaningful connections.The role allows me to use beer as a force to do good. I'm stoked to have the opportunity to work alongside a number of fantastic organisations and business who support positive change.Some of the achievements I'm proud to have been a part of include:- Winning the GABs Hottest 100 (Best Craft Beer 2019)- Winning the ALIA's best draught beer for 2018 & 2019.- Winning the NSW Chamber Award - Excellence in Sustainability 2019- Hosting a Fundraiser Beer Dinner with the Ku-Ring-Gai RFS, 2020- Hosting a Big Scrub Fundraiser with Brookies Gin, 2019

Project Lead

• May 2017 - Apr 2018

Cocoda is a tea and chocolate manufacturer providing services to the hospitality & food services industry.During the 12 month project I worked closely with the company founder & directors to help take the business to the next level by:* Managing Key Accounts relationships,* Providing customer service & support process,* Delivering new business development & product launches,* Developing new marketing campaigns (digital and print), * Come up with new processes to improve efficiencies and revenue streams. The role demanded extreme versatility and my broad range of skills helped immensely in adapting to a new working climate. The role also gave me a fantastic insight into many different areas of small business operations.Secondary requirements for the role: * Overseeing all digital marketing (Email, Facebook & Google),* Manage the complete sales pipeline using Salesforce CRM,* Provide IT Support internally & externally,* Assist with Web & Graphic Design (including Print, Digital, Branding & Site Maintenance). Key highlights for the role were:* Successfully automating a number of manual processes,* Carrying out a 2 x successful brand launches into a new category,* Integrating a fully functional CRM to manage sales process,* Establishing a new online identity by building a website with functioning E-commerce,* Generating a regular stream of sales through online advertising & promotional activity,* Contributing to large overall growth in profit & revenue.

Area Sales Manager

• Dec 2014 - May 2017

As the Area Sales Manager at Imperial I was responsible for leading a team of Territory Managers in NSW. I was grateful to work with a team of passionate individuals who strived for quality results across our 700+ strategic customers.Requirements for this role: * Lead, coach and train new and existing employees across key business areas.* Build & maintain key customer relationships within area.* Help inspire positive performance of individuals within team.* Deliver cross-functional learning and on the job coaching. * Account Manage a number of Key Accounts in NSW.* Conduct regular team meetings and performance reviews.* Collaborate frequently with National Business Manager and Key Account Managers.* Tackle industry issues with internal and external stakeholders.Key capabilities to this role included: * Consultative Selling, * Account Management, * Customer Service, * Leadership & Coaching,* Planning and Reporting & Project Management* Effective Communication & Presentations* Relationship ManagementThe role continued to change due to a fast paced industry which required me to adapt, develop and learn new skills. Change management was a crucial element to being successful in the role while managing the impact change has on others. Effectively managing this helped me build engagement levels within my team and the wider business. Through up weighting my own capabilities I have been able to grow additional skills in Data Analysis, Communication and Strategic Planning. For example, Using software like Temple for Aztec with excel has helped me build business cases using multiple sources of data and insights for effective communication through engaging presentations.My greatest achievements include:* Being personally invited by the CEO to join a global High Performers team. * Taking on a "State Leader" secondment and hosting a company-wide meeting across 3 days.

Territory Manager / Customer Service Representative

• Jan 2010 - Dec 2014

Responsible for representing brands across 250 organised and independent retailers within the Sydney CBD and Inner-West. Proven track record for meeting all key performance indicators and ad-hoc sales targets.Gained experience in an extremely highly regulated market covering:* Plain packaging implementation,* Dark market retail transition, * Supporting customers handle major tax hikes,* Challenging Competitive environment. * Customer Service Leadership (SAP & Aztec)I built strong retailer advocacy through education, engagement and high quality service while developing and improving a number of key capabilities in: * Sales & Marketing, * Business Development, * Project Management,* Problem Solving, * Event Planning.I'm confident that my contributions to Imperial have helped create a great reputation within the industry while helping to support many retailers during a challenging legislative landscape. I went on to complete an internal development program which enabled me to further build skills on People Management and Leadership that ultimately lead me to the appointment of an Area Sales Manager. This was a milestone achievement for my career to date.

Website Developer & Designer / Digital Marketing Manager

• Mar 2008 - Feb 2012

I launched my first business offering freelance services and website solutions in the digital world at the age of 18. I managed this business around my studies working on the weeknights and weekends.A key component to my success was gained by my ability to quickly produce highly effective & customised content management systems. These provided simplicity and ease of use for clients and eventually demand became very strong for this type of solution as they were also extremely cost effective. I developed skills around project management to help ensure effective handling of multiple website projects at one time. I attended seminars and workshops to stay up to date with industry trends which were evolving at an extremely fast rate. Mobile optimisation was still relatively new at this time, yet my vision helped ensure I was ready.I was lucky enough to work closely with a number of agencies & clients such as Webhead, Handstand, TWMG, MrJasonGrant, Leeloo, Department of Education, Twinset, Megan Morton, Courtney Roulston and many more...Ultimately I sold my customised solution as I began to focus my time and energy on a different career path. I still continued to keep my skills relevant and find myself working on small projects from time to time.Technical Skills: HTML/CSS, PHP, Node.JS, Ruby, MySQL, JQuery, Wordpress/Woocommerce, Shopify, X-Cart, Print, Logo, Website & Graphic Design, Amazon Web Services, Google Adwords, Google Console, Joomla, Facebook Ads.

Food And Beverage Attendant

• Jul 2003 - Aug 2009

McDonald's provided me with wide range of skills as I commenced my first role in the workforce.I quickly learned skills in customer service, work ethic and responsibility while managing my school studies. My career at McDonalds gave me the training that I would remember in years to come.During my career I was awarded 'Best Crew Person of the Year' in both 2006 & 2007 and was promoted to ‘Crew Trainer’ and then on to the ‘2IC’ position for a busy store at the age of 17. When it was time to move on from McDonald's I was offered a traineeship to complete a store manager program but ultimately I decided to pursue other interests in the IT world.