Experience

OPIE Software

• United States
• Software Development
• 1 - 100 Employee

• Software Support Technician

  • Aug 2020 - Present

  Ensuring our software makes it possible for our clients to provide the best care to their orthotic and prosthetic patients. Ensuring our software makes it possible for our clients to provide the best care to their orthotic and prosthetic patients.



Jonas Chorum

• United States
• Software Development
• 1 - 100 Employee

• Client Relationship Manager

  • Aug 2016 - Apr 2020

  - Communicated client needs to software engineering team - Collaborated with Sales, Implementations, and Accounting teams on upselling, onboarding, and lowering attrition (churn) by 10% - Raised ARPU by nearly 300% by transitioning existing clients from outdated software to Cloud-based apps - Traveled to attend client district meetings and conventions - Communicated client needs to software engineering team - Collaborated with Sales, Implementations, and Accounting teams on upselling, onboarding, and lowering attrition (churn) by 10% - Raised ARPU by nearly 300% by transitioning existing clients from outdated software to Cloud-based apps - Traveled to attend client district meetings and conventions

• Customer Service Supervisor

  • 2014 - 2015

  - Raised client satisfaction by training new team members and assigning them to specific clients based on their individual skill set - Built rapport with management and clientele by urgently resolving escalated issues - Led stand-ups to prepare the team for challenges and changes in operations - Raised client satisfaction by training new team members and assigning them to specific clients based on their individual skill set - Built rapport with management and clientele by urgently resolving escalated issues - Led stand-ups to prepare the team for challenges and changes in operations