Experience

Clover Sport

• United States
• Software Development
• 1 - 100 Employee

• Enterprise Customer Success Manager

  • Jan 2022 - Present

  The legacy Bypass team is now formally incorporated into Clover within Fiserv. Consulting our enterprise clients on maximizing their use of the Clover Sport platform. Selling the solution was nice, but helping clients grow revenue, boost fan experience, and curate an in-stadium commerce ecosystem is my passion. Key accounts include: - The Kraft Group (New England Patriots, New England Revolution, Gillette Stadium) - Elior North America - New York Mets - Toronto Blue… Show more The legacy Bypass team is now formally incorporated into Clover within Fiserv. Consulting our enterprise clients on maximizing their use of the Clover Sport platform. Selling the solution was nice, but helping clients grow revenue, boost fan experience, and curate an in-stadium commerce ecosystem is my passion. Key accounts include: - The Kraft Group (New England Patriots, New England Revolution, Gillette Stadium) - Elior North America - New York Mets - Toronto Blue Jays - Aramark Sports + Entertainment - University of Oregon Athletics - Mississippi State University Athletics - Ryan Sanders Sports Services (RS3)

• Corporate Sales Executive; Solutions Consultant (Acquired by Fiserv 3/2020)

  • Nov 2019 - Dec 2021

  Fiserv acquired Bypass on March 18, 2020. Sales Executive for all sports & entertainment beneath professional sport and Solutions Consultant for all professional sports opportunities in North America. Bypass subject matter expert (SME) for Fiserv Sports. $2.13MM in total contract value (TCV) added in FY2021 Notable new partnerships include: - Gillette Stadium - PNC Arena - FLA Live Arena (formerly BB&T Center) - University of Oregon - Clover Stadium (formerly… Show more Fiserv acquired Bypass on March 18, 2020. Sales Executive for all sports & entertainment beneath professional sport and Solutions Consultant for all professional sports opportunities in North America. Bypass subject matter expert (SME) for Fiserv Sports. $2.13MM in total contract value (TCV) added in FY2021 Notable new partnerships include: - Gillette Stadium - PNC Arena - FLA Live Arena (formerly BB&T Center) - University of Oregon - Clover Stadium (formerly First Palisades Credit Union Park) - Minnesota Orchestra - ABC Supply Stadium - Adrienne Arsht Center Miami - Hertz Arena - Wisconsin Brewing Company Park - Ed Smith Stadium (Baltimore Orioles Spring Training) - BancorpSouth Arena

• Sales Engineer

  • Mar 2017 - Nov 2019

  As the technical and operational resource on our Sales team, I am responsible for assisting Sales Directors and executives on product demonstrations, sales presentations, and solution implementation discussions with potential clients. I know what you're thinking, and no, the fun doesn't stop there! Software development is a perpetual process, therefore it's up to me to disseminate new, valuable information about our product to the sellers of our team to effectively promote our value and the… Show more As the technical and operational resource on our Sales team, I am responsible for assisting Sales Directors and executives on product demonstrations, sales presentations, and solution implementation discussions with potential clients. I know what you're thinking, and no, the fun doesn't stop there! Software development is a perpetual process, therefore it's up to me to disseminate new, valuable information about our product to the sellers of our team to effectively promote our value and the benefits our features will deliver to our customers and their customers. Led solution architecture for key strategic accounts, including: - AmericanAirlines Arena - Miami HEAT - Fiserv Forum - Milwaukee Bucks - Citi Field - New York Mets - TIAA Bank Field - Jacksonville Jaguars - Raymond James Stadium - Tampa Bay Buccaneers - Circuit of the Americas - Oklahoma State University - Compass USA - Elior North America - Yogurtland

• Senior Account Manager

  • Sep 2015 - Feb 2017

  Ensuring client success across all of Bypass' product offerings for our corporate partners at Compass Group, Delaware North, Legends, and Major League Baseball Advanced Media (MLBAM). Operations range from 1-750 devices and include solutions deployed in all 5 major sports leagues, as well as sites in the B&I, Healthcare, and Higher Education industries. Project managed the successful implementations and launches of Bypass' products in many high-visibility and top-tier sports and… Show more Ensuring client success across all of Bypass' product offerings for our corporate partners at Compass Group, Delaware North, Legends, and Major League Baseball Advanced Media (MLBAM). Operations range from 1-750 devices and include solutions deployed in all 5 major sports leagues, as well as sites in the B&I, Healthcare, and Higher Education industries. Project managed the successful implementations and launches of Bypass' products in many high-visibility and top-tier sports and entertainment venues around North America, both collegiate and professional, including: - AT&T Center - Paycom Center (formerly Chesapeake Energy Arena) - Lumen Field (formerly Centurylink Field) - Nationals Park - Truist Park (formerly SunTrust Park) - Canada Life Centre (formerly Bell MTS Place) - Rose Bowl Stadium - University of Texas at Austin - University of Notre Dame - University of Michigan - Arizona State University - West Virginia University

• Services Manager

  • Jan 2014 - Sep 2015

  Oversee the strategic implementation of mobile and tablet-based POS systems in sport and multipurpose arenas across North America. Responsibilities include on-site installation, networking, and training, as well as account management. Work directly with our support and development teams regarding any software concerns our clients may have.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Expert

  • Dec 2012 - Jan 2014

  Retail sales floor leader focusing on solutions involving iOS & Mac for personal and professional use. Assuming more responsibility in the store, working more closely with management and business teams to implement strategies to improve customer experience. Apple Certified technician of mobile devices: iPod, iPad, iPhone.

• Specialist

  • Feb 2012 - Nov 2012

  Retail sales floor Specialist focusing on solutions involving iOS for personal use



Caesars Superdome

• United States
• Entertainment
• 1 - 100 Employee

• Event Services Intern

  • May 2011 - Aug 2011

  Inventoried and organized over 2,000 signs for the Superdome and Arena. Supervised and ran events ranging from 15-70,000 guests, provided work orders for different departments and oversaw execution and smooth running of the events. Inventoried and organized over 2,000 signs for the Superdome and Arena. Supervised and ran events ranging from 15-70,000 guests, provided work orders for different departments and oversaw execution and smooth running of the events.



Baton Rouge CULT Capitals

• Baton Rouge, Louisiana

• Operations and Marketing Intern

  • Apr 2010 - Aug 2010

  Performed general gameday operations (field set up, gate set-up, concession stand set-up, bench set-up with water, cups, balls, cones, tape, etc.) as well as marketing and promotions. Created and ran half-time soccer skills entertainment for the crowd as well as coordinated the promotion and giveaway of a Mercedes-Benz provided by Mercedes-Benz of Baton Rouge, a perennial sponsor of the club. Performed general gameday operations (field set up, gate set-up, concession stand set-up, bench set-up with water, cups, balls, cones, tape, etc.) as well as marketing and promotions. Created and ran half-time soccer skills entertainment for the crowd as well as coordinated the promotion and giveaway of a Mercedes-Benz provided by Mercedes-Benz of Baton Rouge, a perennial sponsor of the club.