Experience

GTFM (South Wales) Ltd

• Non Executive Director

  • Apr 2019 - Present

  I have been volunteering with GTFM since August 2018 along side my main job. I have been fortunate and humbled to be voted on to the board of trustees and given the role of Chair for the coming year. My primary focus is to develop a strategy that focuses on commercial and business development for the station as well as the responsibilities that come with being Chair of the Board of Trustees. About GTFMGTFM is a registered charity and not for profit company that is at the… I have been volunteering with GTFM since August 2018 along side my main job. I have been fortunate and humbled to be voted on to the board of trustees and given the role of Chair for the coming year. My primary focus is to develop a strategy that focuses on commercial and business development for the station as well as the responsibilities that come with being Chair of the Board of Trustees. About GTFMGTFM is a registered charity and not for profit company that is at the heart of the community across Rhondda Cynon Taff. Our primary focus is to provide an easily accessible platform for charities and support groups to raise awareness along with providing a professional and high quality radio shows. If you would like more information about GTFM or how GTFM can promote your business through advertising and sponsorship please contact me - colin@gtfm.co.uk Show more Show less



Gallagher

• Business Operations Manager

  • Nov 2012 - Feb 2021

  A major change management and business operations role supporting the Chief Operating Officer in the UK’s primary objectives of designing and executing a new target operating model, including branch reviews, offshoring, business process definition, optimization and adoption. To help achieve this, I have a team of 3 direct reports and utilize a wider network of 10 regional operations managers summary for current job role



Logica now part of CGI

• Transition and Project Manager

  • Jun 2012 - Nov 2012

  Accountable for managing the delivery of a number of projects, and for providing managerial support for all the projects conducted by the company. Also responsible for providing monthly financial and technical updates of any known issues/risks to Senior Manager.



Logica UK

• Training and Perfromance Management

  • 2010 - Jun 2012

  Training and Performance Management for a service desk and contact centre outsourcing organisation.Responsible for 900 staff in terms of their, training, development and quality assessment.Focusing on continual improvement and people developmentHas just completed the biggest intake Logica Bridgend has seen, with a recruitment drive of 251 new members of staff being recruited, trained and live within 12 weeks.Co-ordinating a team of 17 interim trainers to deliver 10… Training and Performance Management for a service desk and contact centre outsourcing organisation.Responsible for 900 staff in terms of their, training, development and quality assessment.Focusing on continual improvement and people developmentHas just completed the biggest intake Logica Bridgend has seen, with a recruitment drive of 251 new members of staff being recruited, trained and live within 12 weeks.Co-ordinating a team of 17 interim trainers to deliver 10 consecutive training sessions within a purpose built training arena.Have experience in improving the quality team for contact centre and streamlining process and implement new ideas and innovation. Show more Show less