Experience

Circular

• Spain
• Human Resources Services
• 1 - 100 Employee

• Madrid City Manager and Sr Customer Success Manager

  • Sep 2021 - Present



ODILO

• Spain
• E-Learning Providers
• 200 - 300 Employee

• Senior Customer Success Manager

  • Nov 2020 - Jul 2021

  - Driving two business verticals and managing a portfolio of +80 key accounts.- KPIs, metrics, and data analysis in order to reach established goals and department objectives. - Ensure all customer journey phases are successfully completed (kickoff, integration, training...).- Deliver an easy and connected experience and build trust through customer-centricity.- Create customer value by accelerating platform consumption/usage and influence upsell. - Deliver business outcomes by identifying & engaging with Business Decision Makers (BDM) to build strong relationships, gain customer knowledge, and enable business outcomes.- Cross-department campaigns organization and leading company strategic projects.



Cohosting.io

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Head of Customer Success

  • May 2019 - Jul 2020

  Creating and leading the Customer Success Dept setting up the structure, team, strategy, objectives and procedures to follow. Among others, main tasks and responsibilities:- Onboarding, integration and training of international accounts.- Setting up objectives, targets and goals.- According to several KPIs, analyze data to improve client's results and maximize their benefits.- Congresses assistance meeting up with C level profiles in order to establish professional relationships and improve results.- Constant follow up of accounts development providing them with business insights and best practices using our tool and private dashboard.- Workflows creation within the Product and Marketing teams in features development and campaigns analysis to boost results.- Needs identification for potential up and cross-selling opportunities.- Monthly and quarterly reporting to CEO.- Interviewing and hiring team members.



Spotahome

• Spain
• Real Estate
• 100 - 200 Employee

• Customer Success Manager

  • Sep 2016 - Apr 2019

  - Onboarding for new customers.- Attending some KPI's, reach targets and objectives in a monthly bases.- Follow up relations and fast problem-solving skills.- Meetings and presentations for cross-selling and agreements renewals.- Contributing to team effort by accomplishing related goals and exceeding targets as needed.- Reporting and analyze data to avoid and minimize churn.- Communication with other depts like Marketing or Product to organize campaigns and workflow improvements.

• Business Development

  • Jan 2016 - Sep 2016

  - Increasing customer base and maximizing revenue- Effectively managing and networking existing accounts- Identifying and developing new business opportunities, while promoting Spotahome's brand- Maximizing selling potential by performing market research and contacting key market players- Contributing to team effort by accomplishing related goals and exceeding targets as needed- Identifying product improvements and maintaining a high quality service by establishing and enforcing the company's standards- Preparing presentations and proposals for existing clients as well as for potential new accounts



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Talent Program

  • Jul 2014 - Jul 2015

  Empleado de Ikea Group en un proyecto de formación pionero en ésta compañía en todo el mundo ("jóvenes que brillan con luz propia") con prácticas remuneradas y máster presencial de un año en liderazgo comercial por la Univ. Autónoma de Madrid, de cuyo proceso de selección y pruebas a nivel nacional se eligieron 21 personas.Departamento de ventas y logística y desarrollando proyectos en ambos campos. Empleado de Ikea Group en un proyecto de formación pionero en ésta compañía en todo el mundo ("jóvenes que brillan con luz propia") con prácticas remuneradas y máster presencial de un año en liderazgo comercial por la Univ. Autónoma de Madrid, de cuyo proceso de selección y pruebas a nivel nacional se eligieron 21 personas.Departamento de ventas y logística y desarrollando proyectos en ambos campos.



BBVA

• Spain
• Banking
• 700 & Above Employee

• Gestor operativo

  • Aug 2013 - Jul 2014

  Gestoría operativa y de clientes. Llevando a cabo todo tipo de operaciones y servicios bancarios directamente al cliente de manera personalizada así como promoción de servicios y productos bancarios. Gestoría operativa y de clientes. Llevando a cabo todo tipo de operaciones y servicios bancarios directamente al cliente de manera personalizada así como promoción de servicios y productos bancarios.