Experience

Two Chairs

• United States
• Mental Health Care
• 200 - 300 Employee

• Senior Product Manager

  • Sep 2021 - Present

  San Diego, California, United States



Collective Health

• United States
• Software Development
• 400 - 500 Employee

• Product Manager

  • Jan 2020 - Sep 2021

  San Francisco, California

• Special Projects in Product & Implementation

  • Dec 2018 - Dec 2019

  San Francisco, California, United States

• Implementation Manager

  • Jun 2017 - Nov 2018

  San Francisco, CA



Huron

• Business Consulting and Services
• 700 & Above Employee

• Consultant

  • Jul 2016 - May 2017

  Chicago, Illinois Performance Improvement and Stabilization (January 2016 to December 2016) • Managed project work plan to achieve client financial metric goals by executing six key initiatives, resulting in standardized staff management and workflow strategy and $6.7M increase in annual cash. Initiatives included: - Key performance indicator reporting design, distribution, and automation - High dollar account management - Aged accounts… Show more Performance Improvement and Stabilization (January 2016 to December 2016) • Managed project work plan to achieve client financial metric goals by executing six key initiatives, resulting in standardized staff management and workflow strategy and $6.7M increase in annual cash. Initiatives included: - Key performance indicator reporting design, distribution, and automation - High dollar account management - Aged accounts receivable analyses - Staffing analyses - Staff productivity and quality monitoring - Standardized staff workflow implementation • Redesigned and implemented multi-system billing workflow by collaborating across two departments and client IT, reducing outstanding workload volume by 52% and balances by $830K • Proposed high dollar account management strategy to executive leadership and led implementation with client management, reducing outstanding balances by $20 million over eleven months to exceed goal • Supervised two new hire analysts by delegating and overseeing ownership of key initiatives and engagement deliverables; conducted weekly updates and formal professional development reviews

• Analyst

  • Oct 2013 - Jun 2016

  Chicago, IL Technical Optimization and Training (January 2015 to December 2015) • Interviewed client representatives to identify workflow optimization opportunities and collaborated with client and internal management and IT to prioritize technical build and rollout of five workflow revisions • Collaborated with four regional teams to create formalized workflow tools and policies, satisfying local client needs while ensuring support for cohesive regional financial account management approach •… Show more Technical Optimization and Training (January 2015 to December 2015) • Interviewed client representatives to identify workflow optimization opportunities and collaborated with client and internal management and IT to prioritize technical build and rollout of five workflow revisions • Collaborated with four regional teams to create formalized workflow tools and policies, satisfying local client needs while ensuring support for cohesive regional financial account management approach • Coached client representatives to use new workflow policies and procedures, mitigating resistance by providing in-person example-based and one-on-one trainings, and escalation to client management • Trained client managers to manipulate weekly financial data to independently identify needs for staff training, cross-department problem-solving, or escalation to sustain ongoing financial improvement Automated Reporting Implementation (October 2013 to November 2014) • Led the four-week national implementation of reporting enhancements among the Billing management teams at seven client regional centers, with approximately 140 facilities and 700 employees total • Identified key client reporting needs to design nine enhanced reporting mock-ups, which were later reviewed by client executives and each resulted in two separate milestone payments delivered to Huron • Conducted over 55 virtual and live trainings and weekly feedback support sessions to provide ongoing client support for use of current Huron tools as well as implementation of enhanced reporting • Managed weekly prioritization of technical objectives with Huron technical team to ensure efficient progress of reporting enhancement design, as well as maintenance of client support needs



West Quad Residential Dining Services

• Dining Services Coordinator

  • Sep 2010 - May 2013

  University of Michigan, Ann Arbor, Michigan • Led training sessions for at least 30 new employees each semester to build a cohesive team competent in providing quality dining services to satisfy changing customer preferences and increase dining hall sales • Managed large dining facility through food preparation, customer relations, and allocation of employee responsibilities to efficiently serve approximately 500 residents per dining session



Coding Compliance Solutions

• Medical Practices
• 1 - 100 Employee

• Data Analyst

  • May 2011 - Aug 2012

  Farmington Hills, MI • Collaborated with a team of medical consultants to analyze multiple sources of data to draw conclusions assessing the strengths and weaknesses of over 20 medical institutions’ health care provision practices, improving the quality and efficiency of the overall health care system • Researched and synthesized key data points from medical legislation to craft one concise story defending the health care provision practices of a private nonprofit clinic in a court case • Trained new… Show more • Collaborated with a team of medical consultants to analyze multiple sources of data to draw conclusions assessing the strengths and weaknesses of over 20 medical institutions’ health care provision practices, improving the quality and efficiency of the overall health care system • Researched and synthesized key data points from medical legislation to craft one concise story defending the health care provision practices of a private nonprofit clinic in a court case • Trained new employees to use company file sharing databases Show less