Experience

First Capital Bank, Malawi

• Malawi
• Banking
• 200 - 300 Employee

• Chief Commercial Officer (CCO)

  • Jan 2021 - Present



FirstRand Corporate Centre

• South Africa
• Financial Services
• 700 & Above Employee

• International Business Development

  • 2017 - May 2022

  Appointed to manage and support growth, with focus on Namibia, Zambia, Swaziland and Mozambique. Accountabilities include the financial and non-financial areas of the business – Retail and SME Banking sectors.

• Chief Executive Officer (CEO)

  • 2015 - 2017

  Carried accountability for the bank’s strategy and operations in the country of Lesotho. Notably, was challenged with improving the business, identifying and solving critical risks and setting the business on a trajectory of sustainable success.★ Key Responsibilities: • Overall Country Performance • Executive Leadership • Business Strategy, Planning • Business Development • Risk Management • Financial Management

• Director

  • 2010 - 2015

  Served on the country Exco, tasked with leading the strategy and performance of the Distribution Channels and Retail Banking Division – encompassing Branch Banking, ATM’s, Point of Sale, Schemes Centre, Cash Centre, Banking Operations and Processing Centres. From 2014 was appointed as Director: Consumer Segment.★ Key Responsibilities: • Overall Channel and Retail Segment Performance • Leadership • Business Strategy, Planning • Business Development • Client Value Proposition and Management • Risk Management • Financial Management Show less

• Area Sales Manager / Area Manager / Provincial Service Manager

  • 2004 - 2010

  Served in a variety of senior management roles within Branch Banking, focussed on sales management, general management and the customer experience in both the urban and rural regions – driving sales, raising service standards and addressing customer needs. Notably, took on a number of underperforming branches and areas and spearheaded the turnaround.★ Key Responsibilities: • Branch, Area and Regional Leadership and Management • Sales Management • Customer Service Management

• Branch Manager / Credit Portfolio Manager

  • 1993 - 2004

  Filled multiple roles in multiple branches within First National Bank (FNB).