Experience

Macau University of Science and Technology

• China
• Higher Education
• 100 - 200 Employee

• Lecturer

  • Oct 2021 - Present



Studio City Macau

• Hospitality
• 200 - 300 Employee

• Assistant Director, Business Development

  • Oct 2015 - Present

  - Assist to plan, organize, develop and coordinate all marketing policies, procedures and operating systems. - Develop, analyze and evaluate an overall marketing strategy with long-term and short-term objectives and goals. - Maintain good communication with co-workers and maintain a positive and professional work environment. - Direct the overall operations and administration of the business development marketing and promotions. - Work with Management Team to coordinate special events, promotions or activities to attain common goals to increase volume and revenue. - Hire and develop staff in the areas of casino business development - Monitor the Business Development Department’s budget, monitor profit/loss statements to ensure objectives are met, and take corrective action as required. Show less



City of Dreams Macau

• Macao
• Hospitality
• 300 - 400 Employee

• Senior Manager, Business Development

  • Sep 2012 - Oct 2015

  The Senior Manager of Business Development is responsible for developing and maintaining new Premium business from PRC, Hong Kong, Macau and the rest of Asia. - To develop new premium business from PRC, Hong Kong, Macau and the rest of Asia and retain existing Premium valuable patrons - Achieve clients quotas / targets / goals as assigned by the Company - Provide professional customer relationship services with potential patrons and provide quality pre & post-guest services - Supervise the performance and develop Manager, Assistant Manager and Associates of Business Development team - Maintain accuracy database - Assist to support marketing events and programs that drive relationship with Premium players and develop business - Support any projects / tasks assigned by Senior Management - Business trips visit for high-end customers. Build strong relationships with them in ways that enhance their loyalty - Occasionally inform patrons of the upcoming events and company activities through different communication channels available Show less



Galaxy Macau

• Macao
• Hospitality
• 700 & Above Employee

• Manager, Premium Mass Marketing

  • Apr 2012 - Aug 2012

  The Manager of Premium Mass Marketing is responsible for developing and maintaining new Premium mass patrons from China, Hong Kong, Macau and the rest of Asia. - To develop new premium business from China, Hong Kong, Macau and the rest of Asia and retain existing Premium valuable patrons - Achieve clients quotas / targets / goals as assigned by the Company - Provide professional customer relationship services with potential patrons - Supervise the performance and develop Assistant Manager of Premium Mass team - Assist to support marketing events and programs that drive relationship with Premium players and develop business - Support any projects / tasks assigned by Senior Management - Occasionally inform patrons of the upcoming events and company activities through different communication channels available - Work closely with all other department managerial level to ensure a smooth operation - Business trips visit for high-end customers in China. Build strong relationships with them in ways that enhance their loyalty Show less



MGM MACAU

• Macao
• Hospitality
• 700 & Above Employee

• Assistant Director of Casino Marketing, Slots

  • Jan 2009 - Apr 2012

  - Manage and supervise team including casino marketing managers, senior marketing executives and marketing executives from different countries such as Macau, HK, Taiwan, Malaysia, Korea. Manage their scheduling, performance appraisal, discipline, interviewing, hiring and terminations under the direction of the Executive Director of Casino Marketing. - Maintaining and establishing relationship with high-end VIP Slots customers - Assist in establishing strategic marketing plans to meet casino objectives. Plan and organize the promotions and events for the whole year in order to satisfy the customers, collect the comments and feedback from customers afterwards for further plans. - Actively monitor the actions of our competitors and industry. Report all the findings to Department Heads on a regular meeting in order to give response to the specic actions as quick as possible. - Business trips visit for high-end customers in China. Build strong relationships with them in ways that enhance their loyalty. - Work closely with all other department managerial level to ensure a smooth operation. Excellence Program Managing Tasks (Dec 2010) Problem Solving & Decision Making (Mar 2010) Show less



Wynn Macau

• Macao
• Hospitality
• 700 & Above Employee

• Executive Host

  • Jan 2007 - Jan 2009

  - Under the direction of Assistant Director of Club Marketing, responsible to capture and develop high-end casino customers. All duties are preformed in accordance with departmental and Wynn Macau Resort policies, practices and procedures. - Supervised team of 40 club hosts from different regions such as Macau, Malaysia,Taiwan. - Have training on over 20 new employees. - Provided excellent and personalized customer service to customers. Handling 50 high-end slots customers and all of them were Top 300 slot customers in company. - Developed new relationships with potential slots customers and remained existing customers relationships. - Personal invitation to customers, informing them of all upcoming promotions,events and offers of Wynn Macau Resort. Awards: Deliver exceed targeted amount of work (Aug 2007) Outstanding performance in grand event (Nov 2007) Show less



Air Macau

• Airlines and Aviation
• 100 - 200 Employee

• Customer Service Officer

  • Sep 2006 - Dec 2006