Experience

Utopia Home Care, Inc.

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Office Manager

  • Feb 2022 - Present

  Completes all necessary personnel forms such as change records, position replacements, payroll records, PTO requests, absenteeism records, and performance evaluation forms on time. Supervises, coaches, and motivates all immediate subordinates to promote teamwork as well as individual performance improvement.

• Office Manager

  • Feb 2022 - Present

  Completes all necessary personnel forms such as change records, position replacements, payroll records, PTO requests, absenteeism records, and performance evaluation forms on time. Supervises, coaches, and motivates all immediate subordinates to promote teamwork as well as individual performance improvement.



Hartford Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Administrative Associate/Telemetry

  • Mar 2019 - Jun 2022

  Manage the fast pace flow for the Inpatient Unit. Provide guidance and communication to patients and their families. Keep the Inpatient Unit organized and communicate all information appropriately. Assist in managing patient flow for unit and performing bed coordination and discharge Train and mentor new employees Create assignments for the Patient Care Associate Staff for the change of shift Monitor and maintain call system for the unit and responding to patients' call for service Observe the Telemetry Monitors, relay any concerns the medical staff and record and update Patient Tele Strips Create and update forms for the unit Manage multi line phone and directing incoming callsReport and place tickets for any issues in the unit for repairsGreet patients, visitors, Contractors and Hospital team members entering the unitMaintain the units supplies through PeopleSoft



Whole Health Assoc

• United States
• Health, Wellness & Fitness

• Patient Services Representative

  • Sep 2015 - Mar 2019

  Managed day to day operations within a fast pace, multi-physician office. Maintained medical inventory, ensured scheduled appointments met the requirements of all doctors and their patients. Provided compassionate guidance and communication to patients regarding appointments and medications.Assisted in creating a Standard Operating Procedure for the departmentManaged office and equipment inventory by anticipating future office needs, placing and expediting orders, verify supply purchases, as well as schedule equipment servicing and repairsCommunicated with vendors and from medical supplement companiesScheduled and managed all patient appointments and resolved issues Verified and necessary physician referrals and insurance authorizationsHandled revenue exchanges for patients regarding supplements medications, appointments, tests/labs, co-pays, as well as verifying insurance coverage as needed



Whole Health Wellness Center

• Patient Care Coordinator

  • Sep 2015 - Mar 2019