Experience

M1

• United States
• Financial Services
• 100 - 200 Employee

• Senior Product Manager - Spend

  • Sep 2022 - Present

  I've joined M1 Finance as a Senior Product Manager over the Spend platform. More to come! I've joined M1 Finance as a Senior Product Manager over the Spend platform. More to come!



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Manager - Product Management: Acquisitions Modernization

  • Aug 2021 - Sep 2022

  From August of 2021 to September of 2022, I worked as a Manager of Product Management within Capital One's Acquisitions Modernization practice. My primary duties in this role centered on ensuring a best-in-class customer experience for Capital One's internal and external partners and clients. Key roles and responsibilities included: • Served as the primary product lead for the Correspondence Management channel of Capital One's Acquisitions Modernization practice. • Owned and managed… Show more From August of 2021 to September of 2022, I worked as a Manager of Product Management within Capital One's Acquisitions Modernization practice. My primary duties in this role centered on ensuring a best-in-class customer experience for Capital One's internal and external partners and clients. Key roles and responsibilities included: • Served as the primary product lead for the Correspondence Management channel of Capital One's Acquisitions Modernization practice. • Owned and managed the backlog of work for two fully-staffed agile development teams. • Drove full-scale product intents for acquisitions management from ideation through development to release. • Owned, developed and executed on a multi-tiered product roadmap for correspondence management. • Routinely mitigated production incidents impacting thousands of consumer touch points. • Partnered directly with manager through senior-level colleagues from cyber, development and agile delivery to craft and hone long term product strategy. • Modernized best practices for Agile product delivery within our development teams. Show less From August of 2021 to September of 2022, I worked as a Manager of Product Management within Capital One's Acquisitions Modernization practice. My primary duties in this role centered on ensuring a best-in-class customer experience for Capital One's internal and external partners and clients. Key roles and responsibilities included: • Served as the primary product lead for the Correspondence Management channel of Capital One's Acquisitions Modernization practice. • Owned and managed… Show more From August of 2021 to September of 2022, I worked as a Manager of Product Management within Capital One's Acquisitions Modernization practice. My primary duties in this role centered on ensuring a best-in-class customer experience for Capital One's internal and external partners and clients. Key roles and responsibilities included: • Served as the primary product lead for the Correspondence Management channel of Capital One's Acquisitions Modernization practice. • Owned and managed the backlog of work for two fully-staffed agile development teams. • Drove full-scale product intents for acquisitions management from ideation through development to release. • Owned, developed and executed on a multi-tiered product roadmap for correspondence management. • Routinely mitigated production incidents impacting thousands of consumer touch points. • Partnered directly with manager through senior-level colleagues from cyber, development and agile delivery to craft and hone long term product strategy. • Modernized best practices for Agile product delivery within our development teams. Show less



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Principal - Digital Experience Management, CAR - Digital Infrastructure

  • Apr 2021 - Aug 2021

  My final role at Discover Financial Services was as a Principal of Digital Experience Management within Discover's Collections and Recovery department on the Digital Infrastructure team. As a Principal, the majority of my efforts were centered around creating Native, Mobile-App experiences within iOS and Android to increase our cardmember autonomy while also bolstering DFS' broader cardmember engagement efforts. Some of my work in this role included: • Leading the ideation, design and… Show more My final role at Discover Financial Services was as a Principal of Digital Experience Management within Discover's Collections and Recovery department on the Digital Infrastructure team. As a Principal, the majority of my efforts were centered around creating Native, Mobile-App experiences within iOS and Android to increase our cardmember autonomy while also bolstering DFS' broader cardmember engagement efforts. Some of my work in this role included: • Leading the ideation, design and build of a full-lifecycle Agile development roadmap of Mobile iOS and Android initiatives valued at an estimated $28.2M PBT. • Redesigning the calendar logic of our digital payment program enrollment experiences to optimize conversion rates. • Developing, building and installing OpinionLab placements within high-traffic browser, authenticated web view and native mobile app experiences to passively harvest cardmember feedback. • Creating, launching, monitoring and optimizing A/B tests within Adobe Target to evaluate champion/challenger experience options within all digital channels. • Researching and evaluating cardmember experience/sessions within Glassbox and TeaLeaf to ideate around gaps in our existing digital experience. • Serving as the key Digital Infrastructure contact across two of our four Value-at-Risk cardmember segments. • Developing a multi-year roadmap aimed at achieving full omni-channel integration of our cardmember outreach efforts. • Routinely briefing senior leadership on the scope of our ongoing digital channel efforts. • Serving as a consultant to Product Owners, Scrum Masters, Agile Development Teams and Digital Architects for any and all initiatives pertaining to Digital Product Management.

• Lead Digital Infrastructure Specialist, CAR - Digital Infrastructure

  • Jul 2020 - Apr 2021

  Having completed Discover's Rotational MBA Leadership Program, I moved back into our Collections and Recovery department, where I re-joined our Digital Infrastructure team. As a member of DCAR, I ideated, developed, prioritized and lead end-to-end builds for full scale digital initiatives aimed at improving ease of access for our delinquent cardmembers. Key projects I worked on included: • A redesign of the UX of our payment registration and scheduling process for several debt reduction… Show more Having completed Discover's Rotational MBA Leadership Program, I moved back into our Collections and Recovery department, where I re-joined our Digital Infrastructure team. As a member of DCAR, I ideated, developed, prioritized and lead end-to-end builds for full scale digital initiatives aimed at improving ease of access for our delinquent cardmembers. Key projects I worked on included: • A redesign of the UX of our payment registration and scheduling process for several debt reduction programs, with the key goal of increasing program retention over time. • Serving as the key Digital Infrastructure contact for several of our key Value-at-Risk customer segments. • Leading consumer insights research efforts into the demography of our delinquent cardmembers, with the constant north star of providing more uniquely tailored, effective, debt reduction experiences. • Engaging in performance analysis and proposing iterative, test-and-learn driven UX and UI changes to ensure DFS continues to offer it's cardmembers a best-in-class digital experience. • Collaborating with key stakeholders from across the enterprise to ensure new initiatives have the strongest financial, legal, practical and digital efficacy possible.

• Initiative Owner, Portfolio Marketing - US Cards & CSE

  • Dec 2019 - Jul 2020

  Following my work in eBusiness, I joined our Portfolio Marketing group as a lead initiative owner on the Card Shared Platforms (CSP) team. Our team worked to ensure that Discover's offerings of digital payment options remain comprehensive, competitive, and easy to use. I worked collaboratively across business strategy, marketing, technology, systems and Agile development teams to bring ideas from ideation to launch. In this role, my responsibilities included: •Leading tech teams and… Show more Following my work in eBusiness, I joined our Portfolio Marketing group as a lead initiative owner on the Card Shared Platforms (CSP) team. Our team worked to ensure that Discover's offerings of digital payment options remain comprehensive, competitive, and easy to use. I worked collaboratively across business strategy, marketing, technology, systems and Agile development teams to bring ideas from ideation to launch. In this role, my responsibilities included: •Leading tech teams and Product Owners in the design, development and launch of a new seamless payment technology. •Designing and delivering an employee pilot of the aforementioned technology to serve as a beta test market. •Enhancing authentication and authorization rules to reduce friction during provisioning and Life Cycle Management (LCM) events. •Ensuring all business risk and compliance processes are followed. •Identifying dependencies and continuously addressing blockers of product delivery. •Preparing cardmember and agent awareness materials for new product launches. •Evaluating and pursuing new business cases for technology solutions in support of the Portfolio Value Stream.

• Initiative Owner, eBusiness - Digital Payments, Provisioning & Mobile Wallets

  • Jul 2019 - Dec 2019

  As a second year in Discover's MBA Leadership Program in Marketing, I served as a lead initiative owner on our Digital Payments, Provisioning and Mobile Wallets team. This role worked to identify, scope, create and release key digital features to our existing customers as part of our overall digital marketing strategy. My team worked to ensure our digital UX is best in class across our application, mobile and desktop browsers with the goal of driving significant loan growth for the firm. My… Show more As a second year in Discover's MBA Leadership Program in Marketing, I served as a lead initiative owner on our Digital Payments, Provisioning and Mobile Wallets team. This role worked to identify, scope, create and release key digital features to our existing customers as part of our overall digital marketing strategy. My team worked to ensure our digital UX is best in class across our application, mobile and desktop browsers with the goal of driving significant loan growth for the firm. My responsibilities included: •Working with digital business partners, both internally and on the agency side, to redesign existing customer-facing digital experiences in both browser and our mobile app. •Serving as a lead initiative owner for the implementation of digital customer experiences in partnership with a scrum team. •Writing user stories and acceptance criteria for new features in partnership with key internal product owners. •Partnering with internal competitive analysis and research teams to monitor competitive best practices and make recommendations for future enhancements. •Formulating, directing and coordinating marketing activities and policies to promote products and services across digital channels including email, site marketing and paid media. •Managing relationships with multiple key external vendors.

• Project Manager, CMA - Digital Infrastructure

  • Jul 2018 - Jul 2019

  During the first of two year-long rotations in Discover's MBA Leadership Program in Marketing, I worked with the CMA team on digital infrastructure efforts. This role focused on identifying, vetting and pitching new digital products and experiences to assist cardmembers. I worked with designers and developers to distill these ideas into clear feature stories and prototypes to be tested and developed by our Digital Agile teams. My responsibilities included: •Serving as a thought leader… Show more During the first of two year-long rotations in Discover's MBA Leadership Program in Marketing, I worked with the CMA team on digital infrastructure efforts. This role focused on identifying, vetting and pitching new digital products and experiences to assist cardmembers. I worked with designers and developers to distill these ideas into clear feature stories and prototypes to be tested and developed by our Digital Agile teams. My responsibilities included: •Serving as a thought leader and proponent of digital best practices, staying abreast of trends in the digital landscape and sharing/educating colleagues and senior management of new opportunities to improve our online experiences. •Evaluating end-to-end customer journeys and proactively identifying opportunities to improve the customer experience across desktop, mobile, messaging, email, onsite marketing, offsite marketing and phone interaction. •Quickly identifying and vetting new digital product ideas based on consumer, business and strategic valuations rooted in data-driven insights and clearly defined KPIs. •Pitching new digital opportunities to key stakeholders and senior leadership to obtain buy-in and prioritization for the program level backlogs for our Digital Agile teams. •Socializing new feature ideas with business partners to identify any risks, impacts or impediments and working with the same teams to find creative solutions that permit projects to move forward. •Working with technical and design teams to distill ideas into feature stories that include high-level requirements, low-fidelity prototypes, creative briefs, business cases and preliminary technology effort estimates. •Staying on top of digital trends regarding UX design, data integration, machine learning, AI, digital servicing, messaging and digital collections. •Partnering with Marketing and key stakeholders in developing strategy to drive adoption and utilization of digital products and services.



William & Mary – Raymond A. Mason School of Business

• United States
• Higher Education
• 100 - 200 Employee

• MBA Candidate

  • Aug 2016 - May 2018



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Intern - MBA Leadership Program

  • May 2017 - Aug 2017

  Between the first and second years of my MBA, I joined Discover Financial Services as an MBA Marketing Intern. My summer associate work was concentrated within the Payment Services Division of Discover's Global Marketing Ad & Brand Team. The Discover Global Network (DGN) Global Marketing’s Ad & Brand Team is responsible for bringing the (DGN) and Diners Club International (DCI) brands to life by developing strategic marketing plans and communications strategies focused on external and… Show more Between the first and second years of my MBA, I joined Discover Financial Services as an MBA Marketing Intern. My summer associate work was concentrated within the Payment Services Division of Discover's Global Marketing Ad & Brand Team. The Discover Global Network (DGN) Global Marketing’s Ad & Brand Team is responsible for bringing the (DGN) and Diners Club International (DCI) brands to life by developing strategic marketing plans and communications strategies focused on external and internal marketing key channels: owned digital/social channels, paid media channels with a focus on digital, content marketing, sponsorships and events, and internal communications brand strategies. Show less Between the first and second years of my MBA, I joined Discover Financial Services as an MBA Marketing Intern. My summer associate work was concentrated within the Payment Services Division of Discover's Global Marketing Ad & Brand Team. The Discover Global Network (DGN) Global Marketing’s Ad & Brand Team is responsible for bringing the (DGN) and Diners Club International (DCI) brands to life by developing strategic marketing plans and communications strategies focused on external and… Show more Between the first and second years of my MBA, I joined Discover Financial Services as an MBA Marketing Intern. My summer associate work was concentrated within the Payment Services Division of Discover's Global Marketing Ad & Brand Team. The Discover Global Network (DGN) Global Marketing’s Ad & Brand Team is responsible for bringing the (DGN) and Diners Club International (DCI) brands to life by developing strategic marketing plans and communications strategies focused on external and internal marketing key channels: owned digital/social channels, paid media channels with a focus on digital, content marketing, sponsorships and events, and internal communications brand strategies. Show less



Veritas Health

• United States
• Internet Publishing
• 1 - 100 Employee

• Content and Marketing Specialist

  • Nov 2015 - Jun 2016

  Veritas Health is an online publishing company specializing in patient education in the digital healthcare space. The company currently operates numerous websites relating to various health concerns, the most prevalent being www.spine-health.com. After serving as the editor of www.sports-health.com for six months, I moved into my second role, focusing on bolstering the content and digital footprint of www.spine-health.com. In my second role with Veritas, before leaving to pursue my MBA, I:… Show more Veritas Health is an online publishing company specializing in patient education in the digital healthcare space. The company currently operates numerous websites relating to various health concerns, the most prevalent being www.spine-health.com. After serving as the editor of www.sports-health.com for six months, I moved into my second role, focusing on bolstering the content and digital footprint of www.spine-health.com. In my second role with Veritas, before leaving to pursue my MBA, I: • Rapidly grew traffic and revenue via content marketing strategy and implementation. • Gained an in-depth understanding of our sites' visitors and how to best connect and serve their needs. • Developed and executed an interactive media strategy across multiple digital channels. • Published and blogged to all company websites, with particular emphasis on www.spine-health.com • Continually implemented SEO best practices • Established trusted relationships with key influencers in order to increase referrals, links and viral sharing. • Actively managed digital interaction with site visitors. • Managed select new projects and lines of business • Assisted in the promotion and marketing of print media products.

• Editor

  • Jun 2015 - Nov 2015

  Veritas Health is an online publishing company specializing in patient education. The company currently operates numerous websites relating to various health concerns, the most prevalent being www.spine-health.com. In my first role with this company, I: • Served as the lead editor for http://www.sports-health.com • Collaborated with medical professionals to complete peer reviewed articles • Generated original blog content to supplement articles • Worked with programs such as… Show more Veritas Health is an online publishing company specializing in patient education. The company currently operates numerous websites relating to various health concerns, the most prevalent being www.spine-health.com. In my first role with this company, I: • Served as the lead editor for http://www.sports-health.com • Collaborated with medical professionals to complete peer reviewed articles • Generated original blog content to supplement articles • Worked with programs such as Atrium and Google Analytics to track metrics and optimize content • Developed and maintained an ongoing editorial calendar • Worked with Drupal to publish editorial content • Conducted extensive research into a wide range of athletic medical conditions • Adhered to proprietary style practices, as well as the American Medical Association Manual of Style, National Library of Medicine Medline Medical Dictionary, Chicago Manual of Style and Strunk & White's Elements of Style. I was promoted to the role of Content and Marketing Specialist in November 2015.



Brafton Inc.

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• News & Content Writer - Level II

  • Jun 2014 - Jun 2015

  • Wrote and edited copy daily. • Generated new content daily in response to the marketing needs of a wide array of clients. • Wrote, drafted and edited articles for Lifestyle section on a daily basis while adhering to AP Style. • Strategically boosted SEO presence of clients through keyword analysis and inclusion. • Wrote and edited copy daily. • Generated new content daily in response to the marketing needs of a wide array of clients. • Wrote, drafted and edited articles for Lifestyle section on a daily basis while adhering to AP Style. • Strategically boosted SEO presence of clients through keyword analysis and inclusion.