Experience

Ceribell │ Point-of-Care EEG

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Director, Business Operation & Global Supply Chain

  • Mar 2022 - Present

• Sr. Manager, Business Operation & Global Supply Chain

  • Jul 2020 - Mar 2022

• Sr. Manager of Operation

  • Mar 2020 - Jul 2020

• Manager of Operation

  • Jul 2017 - Mar 2020

  Founding member of Ceribell, building operation org from scratch.Make sure Customers have great experience with Ceribell's products.- Manage the product NPI- Manage the global supply chain- Manage in-house manufacturing- Manage contracted manufacturers located in the US and overseas- Manage international and domestic logistics- Manage customer service



USC Marshall School of Business

• United States
• Higher Education
• 700 & Above Employee

• MBA Candidate - International Business

  • Jul 2016 - Jul 2017



Newport Japan

• Business strategy - International Consulting Project

  • Apr 2017 - Jun 2017

  • Consulted for international market expansion of a great product and technology from Japan. • Evaluated the market potential by analyzing industry trend, potential competitors, technology trend and consumer preference. • Consulted for international market expansion of a great product and technology from Japan. • Evaluated the market potential by analyzing industry trend, potential competitors, technology trend and consumer preference.



Lenovo

• China
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager, Global Customer Service Business Transition

  • 2014 - 2015

  • Defined worldwide smartphone customer service strategy together with global service operations teams. • Crystallized the insights of service business KPIs to build the road map and to identify customer service performance gap in order to prioritize target launch markets. • Managed requirements and initialized the service business model optimization plans for major 3rd party service vendors and local partners. • Defined worldwide smartphone customer service strategy together with global service operations teams. • Crystallized the insights of service business KPIs to build the road map and to identify customer service performance gap in order to prioritize target launch markets. • Managed requirements and initialized the service business model optimization plans for major 3rd party service vendors and local partners.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Senior Program Manager - Product & Customer Service

  • Apr 2014 - Sep 2014

  • Created and developed project initiatives with clear customer impact, business economics, and potential value impact of company & brand. • Managed 10+ global launched products. • Guaranteed products launch with high Net Promotion Score (NPS) and low market claim rate by setting proper KPIs and implementing quality improvement tasks throughout product lifecycle together with R&D, marketing, supply chain, global customer service and other functional teams. • Engaged with customers to make sure the information channel is unobstructed between customers and R&D engineering team. Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Senior Program Manager - Product & Customer service

  • Feb 2010 - Apr 2014



Sony

• Entertainment Providers
• 700 & Above Employee

• Senior manufacturing and Quality Manager

  • Aug 2005 - Feb 2010