Paula, the Settlements Subject Matter Expert (SME) and Business Architect, represented her Shell business constituents with a passion and zeal that should give anyone concerned with the Endur 9.0 solution for Crude and Products peace of mind. Paula involved herself at every step of the value chain and defended her group’s business strategy, holding the line on critical requirements. Her thorough treatment of all design documents and her detailed review of the step-by-step processes set the bar high for the rest of the SME’s. Her questions, comments and reminders in stage-gate meetings gave significant steerage to the design and build of the system. Paula was a bridge between two groups of highly technical stakeholders; the business of settlements on one side and the programmers and software designers on the other. She appeared calm and wholly capable of translating freely between both groups to help deliver the designs that would be feasible and acceptable to the users and designers. In addition to her expertise and in-the-trenches-leadership, Paula is a delightful person who is quick to smile. And she can bring the room along with her cheerful demeanor. I wish I’d had more time to spend working with Paula and hope that our paths with cross again on another project or back in the business. She is truly one of the people at Shell that make this such a wonderful place to work.

Paula, the Settlements Subject Matter Expert (SME) and Business Architect, represented her Shell business constituents with a passion and zeal that should give anyone concerned with the Endur 9.0 solution for Crude and Products peace of mind. Paula involved herself at every step of the value chain and defended her group’s business strategy, holding the line on critical requirements. Her thorough treatment of all design documents and her detailed review of the step-by-step processes set the bar high for the rest of the SME’s. Her questions, comments and reminders in stage-gate meetings gave significant steerage to the design and build of the system. Paula was a bridge between two groups of highly technical stakeholders; the business of settlements on one side and the programmers and software designers on the other. She appeared calm and wholly capable of translating freely between both groups to help deliver the designs that would be feasible and acceptable to the users and designers. In addition to her expertise and in-the-trenches-leadership, Paula is a delightful person who is quick to smile. And she can bring the room along with her cheerful demeanor. I wish I’d had more time to spend working with Paula and hope that our paths with cross again on another project or back in the business. She is truly one of the people at Shell that make this such a wonderful place to work.

Paula, the Settlements Subject Matter Expert (SME) and Business Architect, represented her Shell business constituents with a passion and zeal that should give anyone concerned with the Endur 9.0 solution for Crude and Products peace of mind. Paula involved herself at every step of the value chain and defended her group’s business strategy, holding the line on critical requirements. Her thorough treatment of all design documents and her detailed review of the step-by-step processes set the bar high for the rest of the SME’s. Her questions, comments and reminders in stage-gate meetings gave significant steerage to the design and build of the system. Paula was a bridge between two groups of highly technical stakeholders; the business of settlements on one side and the programmers and software designers on the other. She appeared calm and wholly capable of translating freely between both groups to help deliver the designs that would be feasible and acceptable to the users and designers. In addition to her expertise and in-the-trenches-leadership, Paula is a delightful person who is quick to smile. And she can bring the room along with her cheerful demeanor. I wish I’d had more time to spend working with Paula and hope that our paths with cross again on another project or back in the business. She is truly one of the people at Shell that make this such a wonderful place to work.