Experience

Ottimate

• United States
• Software Development
• 1 - 100 Employee

• Integration Specialist

  • Mar 2023 - Present

  Tampa, Florida, United States



Fintech

• United States
• Financial Services
• 400 - 500 Employee

• Team Lead, Integration Solutions

  • Oct 2022 - Mar 2023

  Tampa, Florida, United States

• Senior Integration Analyst

  • Sep 2018 - Oct 2022

  Tampa, Florida - Field inbound calls and client emails regarding data reporting, system errors, and connectivity issues. - Manage data integration and configuration for new client rollouts. - Salesforce administrator responsible for user, workflow, and layout creation and maintenance. - Review and interpret system logs for error research. - Monitor client activity and configuration for potential errors or delays in data communication - Perform quality assurance testing and review for… Show more - Field inbound calls and client emails regarding data reporting, system errors, and connectivity issues. - Manage data integration and configuration for new client rollouts. - Salesforce administrator responsible for user, workflow, and layout creation and maintenance. - Review and interpret system logs for error research. - Monitor client activity and configuration for potential errors or delays in data communication - Perform quality assurance testing and review for development tasks. - Work directly with 3rd party vendors and/or Fintech clients for troubleshooting and maintenance.

• Client Support Specialist

  • Apr 2017 - Sep 2018

  Tampa, Florida - Ensure all customer calls and emails are responded to in a timely manner with first-class service. - Obtain and evaluate all relevant information to handle product and service inquiries. - Educate customers through email, phone calls, and by hosting webinars detailing the use of Fintech products. - Process all manual invoicing and returns in a timely fashion, which includes customer communication, tracking, and follow up.



CenterState Bank

• United States
• Financial Services
• 200 - 300 Employee

• Customer Service Representative

  • Jun 2016 - Apr 2017

  New Smyrna Beach, FL - Met monthly goals opening both business and personal checking, savings, and money market accounts. - Analyzed customer needs and cross-sold products that assisted customers in reaching their financial goals. - Interacted with branch customers on a daily basis and provided them with excellent customer service. - Visited with members of the community as well as local businesses and established relationships with them. - Planned and executed promotional events to expand customer base.



Sunshine Savings Bank

• Financial Services
• 1 - 100 Employee

• Marketing Intern

  • May 2015 - May 2016

  Tallahassee, Florida - Directed customer satisfaction survey program which included analyzing feedback from customers and preparing monthly analytic spreadsheets. - Coordinated the design and implementation of the new bank website. - Managed and distributed promotional giveaway inventory. - Assisted in organizing, planning, and executing multiple company-run events including sales promotions, golf tournaments, and silent auctions. - Performed competitive market analysis prior to new product… Show more - Directed customer satisfaction survey program which included analyzing feedback from customers and preparing monthly analytic spreadsheets. - Coordinated the design and implementation of the new bank website. - Managed and distributed promotional giveaway inventory. - Assisted in organizing, planning, and executing multiple company-run events including sales promotions, golf tournaments, and silent auctions. - Performed competitive market analysis prior to new product rollout. - Designed messaging and graphics for Daktronics LED signs. - Developed, implemented, and maintained social media presence. Show less



Florida State Men's Basketball

• Undergraduate Manager

  • Nov 2012 - Apr 2015

  Tallhassee, FL - Prepared courts for practice on a daily basis. - Organized and maintained recruiting databases. - Arranged and sent out weekly recruiting mailouts. - Filmed games both at home and on team road trips. - Assisted video coordinator with cutting opposing team film and labeling shots. - Set-up and teardown of football gameday recruiting tailgates.