Experience

Purdue Global

• United States
• Higher Education
• 700 & Above Employee

• Admissions Counselor ELS

  • Jul 2018 - Present

• Admissions Counselor

  • Jul 2018 - Present

  In my current role I develop strong relationships with and counsel prospective students to drive enrollments into students’ chosen academic programs. I also represent the University at career fairs and other community and professional events. Further, I accurately advise and counsel prospective students over the phone, via email, and through chat regarding application requirements, enrollment procedures, and academic program information. My position also requires that I speak intelligently and answer questions about 180 individual academic program offerings. Key Project: • New admissions process: project incorporated piloting innovative enrollment strategy that resulted in successful adoption.Key Achievement:• Achieved 100% of annual enrollment and attendance goals.



North American Transport Services

• United States
• Truck Transportation
• 1 - 100 Employee

• Account Manager

  • Mar 2015 - Apr 2018

  In my prior role I identified opportunities to sell transportation solutions to transportation brokers and directly to customers which involved connecting customers with services and uncovering new business opportunities. I also cultivated and maintained business relationships with industry contacts. Further, I quickly communicated service issues, rejected freight, and new business prospects to appropriate teams including both business owners and customers. Key project: • Multistate logistics route redesign: project involved securing sufficient amount of new accounts, and project was completed successfully.Key Achievement:• Grew account portfolio by an average of 20%-30% annually and achieved 100% customer satisfaction scores.



Nikki Beach Global

• United States
• Hospitality
• 200 - 300 Employee

• Customer service/Sales

  • Nov 2011 - Aug 2015

  At The Penrods I interfaced with customers to answer questions, resolve billing disputes, and accept payments/establish payment plans. Additionally, I assisted customers place orders through advanced knowledge of product inventory and informed customers of specials and promotions.Key Achievements:• Efficiently responded to over 300 customers each week, vastly exceeding performance benchmarks.• Earned perfect satisfaction rating from all customers. At The Penrods I interfaced with customers to answer questions, resolve billing disputes, and accept payments/establish payment plans. Additionally, I assisted customers place orders through advanced knowledge of product inventory and informed customers of specials and promotions.Key Achievements:• Efficiently responded to over 300 customers each week, vastly exceeding performance benchmarks.• Earned perfect satisfaction rating from all customers.



Tonka Moving and Logistic Services

• Delivery Coordinator

  • Mar 2008 - Jun 2011

  ►Together with Service Manager drives continuous improvement with suppliers and proactively acts on opportunities for improvement►Acts as a mentor and makes suggestions to management regarding associate development►Initiating monthly meeting to provide updates to management on potential risk or issues►Manages to the project work schedule►Execute continuous improvement on quality and compliance to processes ►Together with Service Manager drives continuous improvement with suppliers and proactively acts on opportunities for improvement►Acts as a mentor and makes suggestions to management regarding associate development►Initiating monthly meeting to provide updates to management on potential risk or issues►Manages to the project work schedule►Execute continuous improvement on quality and compliance to processes