Vice President of Delivery (USA)

• Jan 2022 - Present

Sr. Delivery/Account Manager

• Jul 2020 - Sep 2022

Currently, I am working as a Sr. Delivery/Account manager with great numbers of resources and accounts responsibility. I manage and grow some of the largest clients of the CommercePundit. - Responsible to ensure steady growth of the Company as well as clients. - Leading the new ideas and turn them into an opportunity for the Company. Building teams for new technologies to offer an integrated solution to our clients.- Responsible for providing onboarding support to the team.- Managing a team of 70+ people with diversified departments and skills.- Assist sales teams in product/project presentations.- Responsible for relationship management with the client to deliver on current requirements and develop new opportunities.- Proactively addressing issues that are escalated from the customer or the sales team and see through to resolution.- Working towards bedding in the account to ensure that all services are delivered that were originally agreed within the scope. Show less

Delivery/Account Manager

• Jan 2016 - Jun 2020

I got promoted as an Account Manager with great business responsibilities, major activity involves client servicing, relationship management, requirement gathering, and effective project management.- Responsible to be a Single point of contact (SPOC) to the clients.- Responsible for Providing on-boarding support to the team.- Managing team of 30+ people directly and indirectly.- Assist sales teams in product/project presentations.- Responsible for relationship management with the client to deliver on current requirements and develop new opportunities.- Proactively addressing issues that are escalated from the customer or the sales team and see through to resolution.- Working towards bedding in the account to ensure that all services are delivered that were originally agreed within the scope. Show less

Sr. Project Manager

• Jan 2014 - Dec 2015

I got promoted as Sr. Project Manager in January 2014 with following roles and responsibilities,- Client Account Management - Client Satisfaction and Growth- Up-selling and Cross-selling the services- Project Management Processes- Project Monitoring and Control- Team Building- eCommerce Solution- Digital Marketing- Mentoring and Coaching the Team

Project Manager

• Jan 2012 - Dec 2013

I got promoted as Project Manager in January 2012 with following roles and responsibilities,- Client Communication- Client Satisfaction and Growth- Project Management - Project Monitoring and Control- Team Building- Requirement Gathering- Estimating the efforts- eCommerce Solution- Digital Marketing

Project Leader

• Jul 2010 - Dec 2011

I joined CommercePundit as Project Leader with following roles and responsibilities.Having small team, my role was to manage team of 10 people and help them understand the project requirements and provide solution to client.- Client Communication- Team Building- Requirement Gathering- Project Planning and Execution- Estimate the efforts

Senior Software Developer

• Jul 2005 - Jul 2010

Website Development, Ecommerce Solutions, Client Communications, Website Traffic Growth. Gained more than 5 years of experience in Asp.NET and eCommerce Solutions Services. Developed many B2B and B2C websites. Website Development, Ecommerce Solutions, Client Communications, Website Traffic Growth. Gained more than 5 years of experience in Asp.NET and eCommerce Solutions Services. Developed many B2B and B2C websites.