Technical Project Manager

• Nov 2021 - Present

Responsible for all aspects of digital project management and delivery, with full remit for matrix management of staff across technical and operational teams. (NDA) Responsible for all aspects of digital project management and delivery, with full remit for matrix management of staff across technical and operational teams. (NDA)

Technical Delivery Manager

• Mar 2021 - Jun 2021

Responsible for leading the delivery of a mission-critical infrastructure technology refresh project for key applications, supporting the provisioning of ‘real time’ train line information at all stations. ➤ Full project lifecyle management and technical delivery, including planning, scope, budgeting risk and handover to BAU. Chaired daily stand-ups to make sure targets were on schedule. Responsible for leading the delivery of a mission-critical infrastructure technology refresh project for key applications, supporting the provisioning of ‘real time’ train line information at all stations. ➤ Full project lifecyle management and technical delivery, including planning, scope, budgeting risk and handover to BAU. Chaired daily stand-ups to make sure targets were on schedule.

Interim Head of Technology

• Jan 2020 - Mar 2020

Appointed to an interim IT leadership and business technology role within the School for Social Entrepreneurs to review the business plan and update IT strategy in line with organisational needs. ➤ Mobilised the workforce by standardising the hardware, reviewing and where necessary, improving the infrastructure, to support fully remote working following Covid pandemic. ➤ Managed the delivery of the final stages and go-live phase of the Salesforce upgrade including data migration, cleansing and mapping, in an 8 week period. ➤ Planned for the migration to the cloud, having previously managed the introduction of Office 365. Show less

IT Consultant

• Aug 2019 - Oct 2019

Provision of top-level IT consultancy and expertise within Metwin Windows, a family-run SME with £multi-million turnover. Tasked with reviewing business processes and information management. Provision of top-level IT consultancy and expertise within Metwin Windows, a family-run SME with £multi-million turnover. Tasked with reviewing business processes and information management.

IT Project and Service Consultant

• Nov 2018 - May 2019

Responsible for all aspects of IT project leadership and service consultancy within Pernod Ricard, the world’s second largest wine and spirits producer and seller. Engaged directly with CxO stakeholders. ➤ Completed a review of the areas that were failing within the IT service desk function, encompassing 1st, 2nd & 3rd line support, delivering solutions to transform the overall IT service provision. ➤ Prepared a report and options paper to C-level stakeholders, leading to savings of £130k p.a., and reviewed the in-flight IT projects and assessed their future relevance, viability and value. ➤ Led the consolidation of two offices into one, engaging with vendors during pre and post ITT stages, streamlining processes, driving operational efficiency and boosting staff morale. Show less

Head of IT

• May 2018 - Nov 2018

Responsible for all aspects of IT leadership within the Poppy Factor, tasked to review core business applications, assessing ‘fitness for purpose’ to enable the charity to deliver on their strategy. ➤ Carried out a review of the core business applications (CRM and Fundraising), presenting the recommendations to stakeholder, highlighting cost savings (£300-£350k) and efficiency gains. ➤ Created an IT strategy, driving delivery of change, and set the budget for the following financial year working with key stakeholders to ensure IT was an enabler. ➤ Held workshops to facilitate various business units in process documentation, resulting in a consistent set of data, transparency and improved service quality. Show less

Interim Head of Business Technology

• Jul 2016 - Mar 2018

Appointed as an interim whilst the permanent Head of IT was seconded onto a mission-critical project. ➤ Focused on successful delivery of the platform, facility and support for newly-elected MP inductions following the snap General Election of 2017, while maintaining a high level of service at no extra cost. ➤ Acted as the trusted advisor/partner on IT issues to the business, engaging at C-level to reposition business technology as a key enabler for success, enabling IPSA to deliver its remit. ➤ Designed the new managed service, working to strict budgets to transition from one outsourced IT contract to the new supplier, ensuring adherence to the public procurement regulations. ➤ Took full ownership of the digital strategy, enabling publishing of key data for public consumption in line with IPSAs core responsibilities ➤ Worked with C level and peers to formulate 2018/22 IT strategy to support business success. Show less

Delivery Engagement Manager

• Apr 2014 - Nov 2015

Responsible for driving the delivery of multiple technical projects in the infrastructure portfolio acting as the technical conduit to the business, ensuring ongoing adherence to TFL’s governance processes. ➤ Led the delivery of infrastructure for other key projects such as Central Line event management tool, TFL line mapping solution and smart traffic routing based on entry & exit point for the congestion zone. Responsible for driving the delivery of multiple technical projects in the infrastructure portfolio acting as the technical conduit to the business, ensuring ongoing adherence to TFL’s governance processes. ➤ Led the delivery of infrastructure for other key projects such as Central Line event management tool, TFL line mapping solution and smart traffic routing based on entry & exit point for the congestion zone.

Interim IT Manager

• Jan 2014 - Apr 2014

Responsible for overseeing provision of mission-critical IT services, driving service level improvements within the UK’s leading provider of assistance and welfare services to the Armed Forces community. ➤ Full remit for day-to-day operation control and ownership of the Service Desk, supporting over 1,000 IT end users. Reported directly to the Chief Information Officer (CIO) and Executive Board. Responsible for overseeing provision of mission-critical IT services, driving service level improvements within the UK’s leading provider of assistance and welfare services to the Armed Forces community. ➤ Full remit for day-to-day operation control and ownership of the Service Desk, supporting over 1,000 IT end users. Reported directly to the Chief Information Officer (CIO) and Executive Board.

Head of IT

• Jul 2011 - Dec 2013

ICT Manager

• Jun 2009 - Dec 2010

IT Manager

• Jun 2006 - May 2009

Support Team Leader

• Aug 2005 - Jun 2006

System Support Team Leader

• Mar 2004 - Jul 2005

Senior System Support Analyst

• Mar 1999 - Mar 2004

Ops Analyst

• 1997 - 1998