Labour Relations Officer

• Jul 2020 - Present

Human Resource Advisor, Specializing in Labour Relations - Fredericton, Upper River Valley and Perth

• Sep 2017 - Jul 2020

Business Owner

• Jun 2016 - Jul 2020

As a business owner it is important to be working on your business, not in your business. Social Media can reach into other parts of your marketing strategy. For example: branding, engagement, relationships, mobile and driving traffic to your website or your other social sites. As your contracted Social Media Specialist my role is to attract and interact with targeted virtual communities and networks users. The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.

LMI Canada | Executive Coaching | Management & Leadership Development | Business Improvement Solutio

• Oct 2015 - Jan 2019

LMI is the largest and most successful personal and organizational development company in the world. We motivate people to their full potential through clarifying and achieving goals, developing a positive attitude, and enhancing leadership ability. LMI Canada Inc. helps people and organizations reach higher levels of success using a time proven process that gives them the tools to continue to grow and achieve far beyond our time together. Implementing the LMI process causes clients to achieve a minimum 10:1 return on investment.

Human Resources Advisor

• Jan 2017 - Sep 2017

Contract position until September 2017 Contract position until September 2017

Director Sales Development

• Jan 2015 - Jul 2015

Oversee the existing Sales Development team, located in Canada, who is responsible for global interest in working with DataSift. Closely aligned with RVPs of Sales and Area Sales Directors to execute on Strategic, Named and General Business Accounts. Maintain close working relationship with all departments, especially Marketing, to further enhance lead processes, support and training documentation, campaigns and community, along with data integrity within our CRM.

Senior Enterprise Business Representative

• Jul 2013 - Dec 2014

Manage the existing EBR team in Canada. Work closely with Area Sales Directors to execute on Strategic and Enterprise account level strategy and proactively target priority accounts. Maintain close working relationship with Marketing to further enhance lead processes, support and training documentation, campaigns and community.

Customer Success Manager

• Aug 2012 - Apr 2013

Partner with clients to gain an in-depth understanding of their business objectives, social environment, and the role of social media monitoring, engagement and insights to their bottom line. Partner with clients to gain an in-depth understanding of their business objectives, social environment, and the role of social media monitoring, engagement and insights to their bottom line.

Customer Success Manager

• Jan 2011 - Apr 2013

Build & manage Account Plan to achieve retention, CSAT and revenue growth. Contribute to sales strategy and sales initiatives while working with clients as they move through their social maturity model. Build & manage Account Plan to achieve retention, CSAT and revenue growth. Contribute to sales strategy and sales initiatives while working with clients as they move through their social maturity model.

Agency Strategist

• Mar 2009 - Jan 2011

• Identifying social media monitoring needs with Ad, Digital, Marketing and PR agencies for their client base. • Monthly meetings with Agency Partners to review and develop strategies in positioning social media influences with clients • Provide ongoing direction, training and support to my current client base while growing business. • Identifying social media monitoring needs with Ad, Digital, Marketing and PR agencies for their client base. • Monthly meetings with Agency Partners to review and develop strategies in positioning social media influences with clients • Provide ongoing direction, training and support to my current client base while growing business.

Sales Manager, New Business Development

• Sep 2008 - Jan 2009

• Lead Support Team for 80 Consultants of the Inside Sales Group in Scottsdale, AZ and Fredericton, NB• Coached and developed team through performance management to meet or exceed targets.• Provide direction, training, coaching and motivation for 20 direct reports.

Corporate Recruiter-Inside Sales

• Feb 2008 - Sep 2008

• Τimely placement of quality candidates into identified vacancies • Participate in all aspects of the recruiting process from prospecting to hire.• Work with HR team to provide personality assessment and cognitive assessment during interview process

Customer Service Manager, Facilitator, HR Advisor, Branch Manager

• Jan 1990 - Dec 1999