Experience

K12 Insight

• United States
• Education Management
• 1 - 100 Employee

• Senior Manager of Client Success

  • Jun 2022 - Sep 2023

  Nashville, Tennessee Team Leadership: Oversee 6 Client Success Managers focused on maximizing client satisfaction, retention, and minimizing risk. Strategic Development: Craft and execute engagement strategies for SaaS Customer Service platform, targeting upsell and cross-sell opportunities. Data Analysis: Scrutinize client feedback and metrics to pinpoint improvement areas and devise action plans. Collaboration: Partner with cross-functional teams to elevate product value perception and ensure client… Show more Team Leadership: Oversee 6 Client Success Managers focused on maximizing client satisfaction, retention, and minimizing risk. Strategic Development: Craft and execute engagement strategies for SaaS Customer Service platform, targeting upsell and cross-sell opportunities. Data Analysis: Scrutinize client feedback and metrics to pinpoint improvement areas and devise action plans. Collaboration: Partner with cross-functional teams to elevate product value perception and ensure client readiness. Performance Metrics: Monitor key KPIs including churn rate, client satisfaction score, and renewal rate. Client Relationship: Cultivate strong ties with key clients and ensure surpassing their expectations. Sales & Marketing Alliance: Collaborate closely to fuel revenue growth and onboard new clients. Industry Awareness: Stay updated with the latest trends and best practices in client success management. Resource Management: Optimize resources for maximum efficiency and impact. Management Role: Play a pivotal part on SLT; oversee department metrics, drive team performance, and nurture a positive work culture.

• Senior Client Success Manager

  • Jan 2021 - Jun 2022

  Nashville, Tennessee Developed and nurtured strong relationships with key enterprise Let's Talk clients, serving as their trusted advisor. Ensured K12 Insight consistently delivered high value to enterprise-level clients. Collaborated with cross-functional teams to cater to complex client needs. Spearheaded client retention and expansion efforts, pinpointing growth opportunities and mitigating potential risks. Acted as the main point of contact for enterprise clients, addressing queries and… Show more Developed and nurtured strong relationships with key enterprise Let's Talk clients, serving as their trusted advisor. Ensured K12 Insight consistently delivered high value to enterprise-level clients. Collaborated with cross-functional teams to cater to complex client needs. Spearheaded client retention and expansion efforts, pinpointing growth opportunities and mitigating potential risks. Acted as the main point of contact for enterprise clients, addressing queries and concerns. Led the design and execution of client success programs. Championed a client-focused culture, advocating for clients within K12 Insight. Formulated and tracked client success metrics to refine strategies. Represented clients in strategic planning sessions and budgeting discussions. Conducted Executive Business Reviews, presenting data on feature adoption and usage. Managed major communications campaigns for clients, such as back-to-school and end-of-year initiatives. Maintained comprehensive records of client interactions and ensured up-to-date information in internal systems. Bridged the gap between Client and Product teams, offering tailored solutions based on client needs. Collaborated closely with leadership to enhance client experiences and drive overall client success. Partnered with the Leadership team to meet operational requirements, guaranteeing top-tier client service.

• Client Success Manager

  • May 2019 - Dec 2020

  Nashville, Tennessee, United States



Achieve3000

• E-Learning Providers
• 1 - 100 Employee

• Curriculum and Implementation Manager

  • May 2016 - May 2019

  Nashville, TN Provide high quality professional development workshops, classroom modeling and/or individual action-based consulting sessions for teachers, parents, school administrators and district personnel as they become familiar with components of the web-based learning solution; Develop a relationship with and serve as the liaison between Achieve3000 and assigned partner schools or districts; Collaborate with school and district leadership to develop program awareness, implementation timelines and… Show more Provide high quality professional development workshops, classroom modeling and/or individual action-based consulting sessions for teachers, parents, school administrators and district personnel as they become familiar with components of the web-based learning solution; Develop a relationship with and serve as the liaison between Achieve3000 and assigned partner schools or districts; Collaborate with school and district leadership to develop program awareness, implementation timelines and action plans; Monitor usage and progress by analyzing various program data; develop and provide action plans as needed; Show less



East End Prep

• United States
• Education Administration Programs
• 1 - 100 Employee

• 2nd Grade ELA Teacher / Master Teacher/ Instructional Coach

  • Jul 2013 - May 2016

  Nashville, TN Provided targeted modeling, coaching, management and instruction to a cohort of 6 teachers with various experience levels of teaching; Evaluated teachers based on school progress rubric and ensured that each teacher’s students made at least 2 reading levels of growth during the school year



America Achieves

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Fellow

  • Aug 2014 - Apr 2016

  New York, United States Highly-selective fellowship program that brings together some of the country’s most effective teachers and principals to share ideas, develop skills, and advise policy makers on local, state, and national education policies



Tennessee Department of Education

• United States
• Education Administration Programs
• 200 - 300 Employee

• Common Core Coach for School Team Training Series

  • May 2014 - May 2015

  Greater Nashville Area, TN Lead training series focusing on deepening teacher understanding of developmentally appropriate, rigorous expectations for Pre-K-2 in reading and math and instructional strategies that will support student success.



KIPP Nashville Public Schools

• United States
• Education Management
• 100 - 200 Employee

• Teacher

  • Jun 2011 - Jul 2013

  Greater Nashville Area, TN Teach and instruct diverse student populations in various subjects at the elementary level Develop standards-driven lesson plans and workshops to meet educational goals and objectives Support academic achievement standards and work closely with students to facilitate success Administer tests, conduct periodic assessments, and keep accurate records of student progress Compile and analyze data to create and implement individual education plans and strategies Promote student… Show more Teach and instruct diverse student populations in various subjects at the elementary level Develop standards-driven lesson plans and workshops to meet educational goals and objectives Support academic achievement standards and work closely with students to facilitate success Administer tests, conduct periodic assessments, and keep accurate records of student progress Compile and analyze data to create and implement individual education plans and strategies Promote student improvement and consistently exceed educational goals for state testing Show less



TNTP

• United States
• Education Management
• 700 & Above Employee

• Teacher Development Coach

  • Apr 2012 - Aug 2012

  Greater Nashville Area, TN Trained, coached, and evaluated new teachers on standard educational practices and policies Provided feedback and assisted new educators with classroom management and instruction



Hartford Public Schools

• United States
• Education Management
• 400 - 500 Employee

• Kindergarten Teacher

  • Aug 2009 - Jun 2011

  Hartford, Connecticut Area Kindergarten Teacher – Betances Early Reading Lab School 8/2010-6/2011 Writer & Editor – District Curriculum Writing Committee 8/2010-6/2011 Kindergarten Teacher – M.D. Fox Elementary School 10/2009-8/2010 Served on various school committees and administered formative and summative assessments Worked with DRA2, District Assessment of Writing, Benchmark, and Teacher-Created Assessments Collaborated with other teachers to develop comprehensive curriculum… Show more Kindergarten Teacher – Betances Early Reading Lab School 8/2010-6/2011 Writer & Editor – District Curriculum Writing Committee 8/2010-6/2011 Kindergarten Teacher – M.D. Fox Elementary School 10/2009-8/2010 Served on various school committees and administered formative and summative assessments Worked with DRA2, District Assessment of Writing, Benchmark, and Teacher-Created Assessments Collaborated with other teachers to develop comprehensive curriculum implemented district-wide Show less



Teach For America

• United States
• Education Administration Programs
• 700 & Above Employee

• Teacher

  • 2008 - 2010

  Hartford, Connecticut Area Selected from approximately 24,000 applicants nationwide to serve in a highly acclaimed national service organization in a historically underserved area, Hartford, CT