Experience

London South East Colleges
• United Kingdom
• Education Management
• 200 - 300 Employee
• English Second Language Teacher

  • Feb 2023 - Present

Dolce Idea Cake Design
• Founder

  • Mar 2018 - Present

Dwellworks Intercultural
• Business Consulting and Services
• 1 - 100 Employee
• Relocation Consultant

  • Sep 2019 - Dec 2020


Online Republic

• Slovakia
• Advertising Services

• Senior Consultant and Language Specialist

  • May 2014 - May 2015

  Online Republic is a global travel group specialising in cruise, car rental and motor-home travel. Working within the Australasia and European Markets I was responsible for the flow and accuracy of information into and out of our operating systems to external translation services provider(s) as moving the English only offering into several other major European languages, with specific focus to the Italian offer. I was assisting the reservation and sale teams ensuring that response to general inquiries and information delivered to customers in non-English languages was complete and logical at all times and in accordance with company policy. I was also responsible within my role of ensuring that administration systems, processes and standards were maintained in accordance with existing company procedures. Show less



Lumata (formerly Buongiorno)

• Senior Mobile Marketing Manager

  • Mar 2010 - Oct 2013

  Lumata is a leader company in providing Mobile Relationship Management to Telco Operators with CRM & Loyalty programs, ranging from project conceptualization to delivery and ongoing management. My main responsibilities within Lumata included being the key point of contact for our client in managing their loyalty projects set up and delivery, working closely with technology and operations teams to make this happen. Retain a strong working relationship with client, maintaining a high project quality were also important points of my job. Being loyalty programs aimed to increase ARPU, reduce churn and increase customers’ data collection, it is very important to take very high consideration of reporting data analysis to be able to make appropriate decisions on actions to improve project’s results. Within the iMM (Instant Mobile Marketing) Senior Service Manager role I was well trained to be proactive in day-by-day tasks to support and propose program enhancements. Creativity in working close to Telco operator marketing team was also focus point for my role. On a more administrative side I was in charge of keeping an eye on contracts, agreements and invoicing. Last, but not less important, I had to guarantee that all contractual obligations to the clients were well met, cooperating with different teams within Lumata to ensure high quality service to our client and project continuity at all time. Show less



Curvature (formerly Network Hardware Resale)

• Services and Inventory Coordinator

  • 2008 - Feb 2010

  Network Hardware Resale (NHR) is the world’s leading provider of pre-owned and new networking and data center solutions. Over 10,000 organizations worldwide rely on us for used networking equipment, used servers, optics, and alternative network maintenance solutions. Main role tasks: Manage service customer relations within the EMEA market and ensure timely resolution of customer issues. Manage Inventory and make critical decisions to minimize loss. Manage contact with company worldwide warehouses, transporters and vendors to improve delivery timing and quality performance. Credit Control, collection of money owed, processing customer returns credits. Develop procedures to continuously reduce RMA Cycle Time. Show less



Sykes

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Rep.

  • Aug 2007 - Jul 2008

  SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. I was in charge of providing customer support to inbound enquiries via telephone, email and chat, within the EMEA market, with specific focus on our Italian, French and UK customers. I was responsible of RMA process for the Italian, French and UK markets. I had the opportunity to be in charge of the translation of policies and procedures from English into Italian, to insure improvements in the communication towards customers and different global departments. I was the head-liaison between the support department and the complaints department. I enjoyed being a trainer for numerous new staff members, introducing new employees to company multiple systems and teaching usage of appropriate phone manor. Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Merchandiser

  • Dec 2006 - Jul 2007

  As part of the Cultural Representative Program, I was able to represent my country and share culture with guests from around the world as working in the Epcot® theme park. Living and working at Walt Disney World® Resort allowed me to connect with people from across the globe and be immersed in an vibrant international English-speaking environment. I was able to also gain valuable leadership, presentation and customer service skills – all things that Disney is known for worldwide. As part of the Cultural Representative Program, I was able to represent my country and share culture with guests from around the world as working in the Epcot® theme park. Living and working at Walt Disney World® Resort allowed me to connect with people from across the globe and be immersed in an vibrant international English-speaking environment. I was able to also gain valuable leadership, presentation and customer service skills – all things that Disney is known for worldwide.



Caffѐ Nero

• Store Manager

  • Aug 2005 - Nov 2006

  Caffè Nero is a European coffee house brand specialising in the creation of high quality Italian coffee. Philosophy is really very simple: Premium Italian coffee. A warm and welcoming atmosphere. Good food and great personal service. Caffè Nero is a European coffee house brand specialising in the creation of high quality Italian coffee. Philosophy is really very simple: Premium Italian coffee. A warm and welcoming atmosphere. Good food and great personal service.