Experience

Build Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Consultant

  • Apr 2021 - Present



Point Sur Consulting

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Nonprofit CRM Strategist

  • May 2021 - Present



Self-employed

• Greater New York City Area

• Non-Profit Operations & Technology Consultant

  • 2016 - Present

  Extensive background in the non-profit space with niche expertise working with food bank organizations on business process mapping and optimization, technology assessment, operational risk, and Salesforce / CRM integration. Combine technical and managerial expertise to help organizations evaluate programmatic efficiency, outcome accessibility, and mitigate risk. Currently partnering with multiple food bank organizations to evaluate their business and technology processes, with the goal of building a better experience for their agency partners. Focus on improving capabilities related to inventory purchasing and management, order cadence, customer service, capacity building, compliance, and reporting. Work with teams across the organization up through C-suite executives. Show less



Cloud for Good

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Account Executive

  • Jan 2017 - Mar 2020

  Cloud for Good partners with mission-driven organizations, non-profits, and educational institutions to create strategic cloud-based solutions. Served as an account representative, working in partnership with Salesforce, to manage prospective customer relationships, and oversee large-scale technology integration projects. Engaged with senior executives to understanding their technical pain points and think through Salesforce capabilities on an enterprise level. Guided clients through all stages of Salesforce integration and configuration to support key areas of program management, fundraising, marketing, and operations. Represented the organization at regional sponsored events to educate audiences on the potential impact and value of Salesforce for non-profit organizations. Show less



Food-X

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Operations Director

  • 2015 - 2015

  Led operational and strategic decision-making for a startup food business accelerator that guides new businesses in developing and bringing their offerings to market. Guided implementation of a new CRM platform from needs assessment through product evaluation, training, and documentation. Established SOPs for business units, including admissions, evaluation, programming, and operations for organizational sustainability, growth, and cross-training. Led operational and strategic decision-making for a startup food business accelerator that guides new businesses in developing and bringing their offerings to market. Guided implementation of a new CRM platform from needs assessment through product evaluation, training, and documentation. Established SOPs for business units, including admissions, evaluation, programming, and operations for organizational sustainability, growth, and cross-training.



Food Bank For New York City

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Vice President, Program and Administrative Services

  • 2013 - 2015

  Key member of the senior leadership team, reporting into the Chief Operating Officer and Board. Led operational and strategic oversight of administrative services impacting HR, IT, procurement, and membership. Led process improvements and policy changes to drive cost efficiency, quality assurance, and grant compliance across the organization. Responsible for the reliability of technology and communication infrastructure across multiple locations. Served as lead strategist for enterprise Salesforce adoption and integration, with emphasis on consolidating data to streamline service across 5 departments. Provided training to over 35 directors and staff while promoting a culture of innovation, growth, and program excellence. Show less

• Director of Operations

  • 2007 - 2013

  Key driver of organizational policies and procedures, budgeting and procurement, asset management, capital improvement, and business continuity initiatives. Administered a multimillion-dollar departmental budget with the goal of improving fiscal planning processes and forecasting accuracy. Oversaw millions of dollars in strategic projects related to capital improvements, construction, technology upgrades, and business continuity. Managed lease negotiations, energy efficiency assessments, and safety operations for more than 110K square feet of facilities. Led discovery and implementation teams on enterprise CRM and software initiatives. Implemented business continuity assessments and plans as an executive board member of the Voluntary Organizations Active in Disaster (VOAD). Show less



USDA Foreign Agricultural Service (FAS)

• United States
• International Trade and Development
• 300 - 400 Employee

• International Affairs Specialist

  • 2004 - 2007

  Designed and implemented global academic training conferences and programs focusing on food safety and international development. Worked closely with government officials in Southeast Asia, North Africa, and Northeast Europe to plan and deploy events, responsible for operations management, program development, budgeting and procurement, and strategic planning. Designed and implemented global academic training conferences and programs focusing on food safety and international development. Worked closely with government officials in Southeast Asia, North Africa, and Northeast Europe to plan and deploy events, responsible for operations management, program development, budgeting and procurement, and strategic planning.