Experience

Cherokee Nation
• United States
• Government Administration
• 700 & Above Employee
• Staff Assistant

  • Sep 2023 - Present

Xtreme Solutions Inc
• United States
• 1 - 100 Employee
• Administrative Assistant

  • Aug 2022 - Sep 2023

One Federal Solution
• United States
• Defense & Space
• 1 - 100 Employee
• Executive Assistant

  • Jan 2022 - Jul 2022

CGI
• Canada
• Information Technology & Services
• 1 - 100 Employee
• Support Associate 3

  • Apr 2021 - Jan 2022

SEIU Benefit Funds
• United States
• Insurance and Employee Benefit Funds
• 1 - 100 Employee
• Benefits Administrative Assistant

  • Jul 2016 - Dec 2020


Dupont Dental Health Center

• Scheduling Coordinator/FinancialCoordinator

  • Dec 2014 - May 2015

  • Open up and close dental office • Trained newly hired personnel • Handled insurance escalated issues, post patient’s payments in ledger and collect patient payments and co-pays • Solve non-payment issues with insurance companies • Answered phones, filing, scheduling appointments • Record patients full insurance breakdown and past dental history • Provided customer service to all patients & handled escalated patient issues • Created and sent insurance claims, proofread documents and supported data entry • Calendar maintenance and scheduled patients accordingly • Create documents using Microsoft Office software • Patient database maintenance • Processed and complete End of Day report • Compiles and sorts documents, such as invoices and checks, substantiating business transactions • Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts to ledgers or computer spreadsheets and databases. • Computes and records charges, refunds, cost of lost or damaged goods, freight charges rentals and similar items • Prepares vouchers, invoices, checks, account statements, reports and other records and reviews them for accuracy • Reconciles bank statements • Prepares payroll and enters into online system • Monitors loans and accounts payable and receivable to ensure that payments are up to date • Reconciles and recommends resolution for report discrepancies and problems • Coordinates and prepares pertinent information for external accounting firm and auditors • Codes data for input to financial systems according to company’s procedures Show less



Dupont Hotel

• Netherlands
• Business Consulting and Services

• Security Officer

  • Jul 2014 - Dec 2014

  • Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety/security risks • Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property • Promote safe work practices • Initiates preliminary investigations into incidents as needed, Write reports and ensures accuracy of necessary documentation • Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner • Keep a DAR of all actions while on duty • Completed a shift folder daily to keep track of safety equipment, key inventory, and packages Show less



Key West Dental Care

• Receptionist

  • Oct 2013 - Jul 2014

  • Open up and close dental office • Trained newly hired personnel • Handled insurance escalated issues • Managed 2-3 office coordinators • Post patient’s payments in ledger and collect patient payments and co-pays • Solve nonpayment issues with insurance companies • Answered phones, filing, scheduling appointments • Document patients full insurance breakdown and past dental history • Provided customer service to all patients & handled escalated patient issues • Set up procedure rooms and sterilized utensils • Created and sent insurance claims and proofread documents • Patient database maintenance • Invoice processing Show less



MedStar Georgetown University Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Support/Data Entry

  • Jul 2012 - Mar 2013

  • Handled all escalated issues that could not be resolved by my team • Approve all employee time & maintained disciplinary procedures for my team • Provided outstanding customer service to the patients & handling any needs they may have • Sterilize stretchers and prepare them for the next patient • Prepares source data for computer entry by compiling and sorting information and establishing entry priorities • Processes customer and account source documents by reviewing data for deficiencies and resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format • Maintains data entry requirements by following data program techniques and procedures • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete and purging files to eliminate duplication of data • Test customer and account system changes and upgrades by inputting new data and reviewing output • Secures information by completing data base backups • Maintains operations by following policies and procedures and report needed changes • Maintains customer confidence and protects operations by keeping information confidential • Contributes to team effort by accomplishing related results as needed Show less



Beverly Johnson, MD

• United States
• Medical Practices

• Receptionist/Externship

  • Mar 2012 - Jul 2012

  • Performed various administrative tasks including verifying insurance, batching money, answering phones, filing, scheduling appointments, processing co-payments, checking patients in and out, and making charts • Provided customer service to all patients • Managed all office needs and ordered needed equipment and supplies • Managed office calendar & scheduled all personnel accordingly based on time off • Performed various administrative tasks including verifying insurance, batching money, answering phones, filing, scheduling appointments, processing co-payments, checking patients in and out, and making charts • Provided customer service to all patients • Managed all office needs and ordered needed equipment and supplies • Managed office calendar & scheduled all personnel accordingly based on time off



Robert D Kramer MD

• United States
• Hospitals and Health Care

• Office Assistant

  • May 2007 - Apr 2010

  • Provided assistance to the receptionist and/or switchboard operators and schedule coverage • Maintained and organized patient records and patient charts • Scheduled and followed up on appointments for patients daily • Called and ordered prescription refills for patients when needed • Responsible for requesting and receiving lab results for all patients • Packaged and prepared patient specimens for lab testing • Processed insurance and co-payments for all patients • Entered and processed diagnosis codes into the Lab Corp database Show less