Experience

CTC Destination Management, a DMC Network Company

• United States
• Events Services
• 1 - 100 Employee

• Vice President, Event Services

  • Jan 2022 - Present

• Director, Event Services

  • Oct 2019 - Jan 2022

  Greater Chicago Area



Hosts Global

• United States
• Events Services
• 1 - 100 Employee

• Account Executive

  • Dec 2016 - Aug 2019

  Hosts Chicago Pursued & Qualified Leads, grew existing accounts, supervised projects, analyzed budgets, created proposals and contracted meeting and program-specific services

• Director of Operations

  • Oct 2014 - Dec 2016

  Hosts Chicago Participated with leadership to develop office growth and assumed full responsibility of all Operations Managers, part-time staff and suppliers while overseeing all programs, managing client expectations and delivering a successful result within budget and accomplishing the overall objective

• Associate Director of Operations

  • Apr 2014 - Oct 2014

  Hosts Chicago Established Hosts as a presence in the industry, overseeing the Operations department in the absence of a Director and creating/implementing inter-departmental cross-training and support opportunities

• Operations Manager

  • Sep 2011 - Apr 2014

  Chicago, IL Planned and executed all aspects of transportation, tours, dinners, events and other meeting components for a variety of clients while providing outstanding service and maintaining strong working relationships and client satisfaction working both autonomously and as a team player



Bishop-McCann

• United States
• Events Services
• 1 - 100 Employee

• Travel Director

  • 2010 - 2011



Independent Contractor

• Travel Director

  • 2008 - 2011

  Supervised the on-site execution of group travel incentive programs for up to 800 travelers worldwide Main contact, accountable for successful execution of travel program: lodging, air and ground transportation, special events, entertainment, food and beverage, hospitality, tours, activities and staff management Negotiated supplier billing and reconciled all invoices before departing the program city/country Maintain strong working relationships with companies in the… Show more Supervised the on-site execution of group travel incentive programs for up to 800 travelers worldwide Main contact, accountable for successful execution of travel program: lodging, air and ground transportation, special events, entertainment, food and beverage, hospitality, tours, activities and staff management Negotiated supplier billing and reconciled all invoices before departing the program city/country Maintain strong working relationships with companies in the meetings and hospitality industries i For each, continue to provide a wide variety of on-sight travel support service as required by each assignment Show less



In the Loop-Chicago, Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Jul 2010 - Nov 2010

• Lead Supervisor

  • Oct 2006 - Nov 2010

  • Serve as main point of contact for client and VIP guests and complete all program communication and direction for travelers, staff and contracted suppliers. • Accountable for successful execution of ground transportation, special events, entertainment, hospitality, tours, activities and staff management • Negotiate supplier billing for maximum profitability and reconcile all manifests / invoices before submitting them to ITLC • Perform various event marketing duties, based on… Show more • Serve as main point of contact for client and VIP guests and complete all program communication and direction for travelers, staff and contracted suppliers. • Accountable for successful execution of ground transportation, special events, entertainment, hospitality, tours, activities and staff management • Negotiate supplier billing for maximum profitability and reconcile all manifests / invoices before submitting them to ITLC • Perform various event marketing duties, based on individual program/project needs



Landmark Incentive Marketing, Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Travel Director / Program Manager

  • Oct 2004 - Apr 2009

  Program Manager, January 2008 – April 2009 • Responsible for developing and planning travel programs including lodging, transportation, events, celebrity entertainment and group activities • Manage travel budgets ranging from $95K - $4M • Develop detailed Travel Director Manual and conduct Travel Director briefing, as well as provide onsite leadership to travel staff assigned to programs • Communicate all aspects of the program with the client, from onset to completion • Create… Show more Program Manager, January 2008 – April 2009 • Responsible for developing and planning travel programs including lodging, transportation, events, celebrity entertainment and group activities • Manage travel budgets ranging from $95K - $4M • Develop detailed Travel Director Manual and conduct Travel Director briefing, as well as provide onsite leadership to travel staff assigned to programs • Communicate all aspects of the program with the client, from onset to completion • Create and execute all event purchase orders, on time and under budget Lead Travel Director, June 2005 – December 2007 • Managed the onsite execution of group travel incentive programs for up to 800 travelers worldwide • Served as main point of contact for client and VIP guests and completed all program communication and direction for travelers, staff and contracted suppliers • Accountable for successful execution of scope of travel program: lodging, air and ground transportation, special events, entertainment, food and beverage, hospitality, tours, activities and staff management • Negotiated supplier billing for maximum profitability and reconciled all invoices before departing the program city/country Operations Assistant, October 2004 – June 2005 • Managed participant registrations, activity selections and special requests via Landmark’s MS Access-based Registration and Reporting Software • Prepared trip information packets for travelers, as well as all on-site materials for Travel Directors • Communicated regularly with travel participants and assisted with any special requests • Researched and ordered client gifts and giveaways with various suppliers Show less