Experience

Triquestra New Zealand Ltd

• New Zealand
• Embedded Software Products
• 1 - 100 Employee

• Test Lead / Quality Coach

  • May 2022 - Present



Lumen Business - Zoho Premium Partner

• New Zealand
• Software Development
• 1 - 100 Employee

• Consultant / GM

  • Jun 2021 - Jan 2022

  Lumen Business provides digital business services to companies in New Zealand and Australia. Our services include CRM, Marketing Automation, Email Marketing, Business Intelligence and Analytics, high-performance websites, SEO, as well as training and coaching.A truly hands-on role, including client relationship management, marketing, solution design and implementation. Lumen Business provides digital business services to companies in New Zealand and Australia. Our services include CRM, Marketing Automation, Email Marketing, Business Intelligence and Analytics, high-performance websites, SEO, as well as training and coaching.A truly hands-on role, including client relationship management, marketing, solution design and implementation.



Triquestra New Zealand Ltd

• New Zealand
• Embedded Software Products
• 1 - 100 Employee

• Business Analyst

  • Feb 2021 - Jun 2021

  Supporting the delivery of the Infinity unified commerce platform through the SIPOC process for a key client, and other prospective client engagement.Bridging the gap between business and technical design, I supported both our clients and developers in achieving solutions that added efficiency and optimised customer experience for our clients. Supporting the delivery of the Infinity unified commerce platform through the SIPOC process for a key client, and other prospective client engagement.Bridging the gap between business and technical design, I supported both our clients and developers in achieving solutions that added efficiency and optimised customer experience for our clients.



Gas Petrol Service Stations

• New Zealand
• Oil and Gas
• 1 - 100 Employee

• General Manager, Technology and Innovation

  • Jan 2011 - Dec 2020

  Helping keep small Kiwi businesses in business, GAS supplies 120+ independent petrol stations around New Zealand and operates a small number of unmanned stations.- Managed company owned & operated sites nationally, developed and applied pricing strategies to maximise turnover, averaging 30% lift in year on year volume.- Contributed to technical integration of network to the AA Smartfuel program, design the web of related business processes, the ongoing monitoring and operation of the scheme.- Led the program of work to design, develop and deliver 75 GAS sites to a common POS system (GASPOS); bringing about step-changes in GAS culture, customer service and all round operational consistency.- Negotiated with and introduced new 3rd-party supplier relationships to network, achieving optimal terms, enabling improved margin opportunities for retailers. - Designed and executed marketing strategy for national group. Managed tactical aspects of campaigns, while successfully engaging with business owners to gain traction.- Effective automation of routine business processes – within the GAS Head Office, and between GAS HO, its suppliers, and customers. To a standard and quality that GAS now sees (and boasts) business process automation and integration a core competency.- Leading role in 2012 brand refresh – liaison with consultants and selection of lead signage contractor.- Led efforts to ensure comprehensive response, and adherence, to the Health & Safety at Work Act, 2015 (thereafter assuming the unofficial role of GAS SME on this legislation).- Successful delivery of 2 site build projects, and 15 site conversions.- Developed technology policy; managed 3rd-party infrastructure support and product providers.In addition to technology and innovation: I managed the company-owned operations; advised on and implemented health & safety and hazardous goods management policy; contributed to the overall company strategic approach as part of the senior management team.



Panacea Cloud Software

• New Zealand
• Veterinary Services
• 1 - 100 Employee

• Co Founder

  • Mar 2015 - Feb 2017

  Panacea is a cloud based practice management and clinical records system, designed to make veterinary practices more successful.Seeking to quench my entrepreneurial bent, I worked with my partner to deliver a beautiful, modern, easy to use solution that makes life easy for our clients and their customers. Panacea is a cloud based practice management and clinical records system, designed to make veterinary practices more successful.Seeking to quench my entrepreneurial bent, I worked with my partner to deliver a beautiful, modern, easy to use solution that makes life easy for our clients and their customers.



SAI Global

• Information Services
• 500 - 600 Employee

• Manager Products & Systems Support

  • Aug 2007 - Nov 2010

  Espreon (now SAI Global) is the largest transactor of property information and handler of residential property sales in Australia.- Led BA, Application Support, Project Management and (initially) developers teams; managed outsourced development and hosting relationships.- Instituted Prince2 methodology, and supported migration for development team to Agile.- Advised senior management on policy, procedure and pricing models. Simplified pricing structures by 80%, while contributing to increased revenue in excess of AU$1m.- Successfully managed implementation of B2B web services interface, improving connectivity for clients, while increasing annuity revenue.- Successfully managed VIC, NSW and WA operational businesses during management change periods alongside business-as-usual commitments.- Restructured VIC operation, reducing costs by AU$240k pa.



Espreon Property Services

• Australia
• Information Services
• 1 - 100 Employee

• Operational Risk & Compliance Manager

  • Aug 2006 - Mar 2007

  - Advised National and State managers on process and policy improvement to reduce operational risk.- Developed consolidated Business Continuity Planning for each business function.- Implemented training for major clients transferring from legacy systems.- Provided ongoing support to new NSW Operations manager, dealing with client and technology issues.

• NSW Operations Manager

  • May 2006 - Aug 2006

  - Successfully supervised an 80+ team of property searching and settlement clerks through a period of significant change.- Planned and implemented acquisition restructure of the company’s largest competitor, reducing operational costs by AU$300k pa.



Gas Petrol Service Stations

• New Zealand
• Oil and Gas
• 1 - 100 Employee

• Regional Manager

  • Nov 2003 - Nov 2005

  - Contributed to 142% increase in fuel turnover through building rapport with existing clients and coaching new clients in better business practice.- Gained buy in from 23 prospective sites and managed 15 business conversion projects, through successful development of relationships and accountabilities with key stakeholders.- Contributed to 71.8% increase in volume of fuel sales during first year.- Developed, and implemented training for, an automated sales ordering system with predictive calculations and future proofing for 200 sites. - Developed an in-depth knowledge of new hazardous goods regulations and coached 32 dealers through regulatory and product specification changes.