Experience

The Westin Peachtree Plaza, Atlanta

• United States
• Hospitality
• 1 - 100 Employee

• Night Audit Supervisor

  • Apr 2022 - Present

  Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Oversee, prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Oversee and comply with quality assurance expectations and standards. Show less



Sweet Georgia's Juke Joint

• United States
• Restaurants
• 1 - 100 Employee

• General Manager

  • Mar 2022 - Sep 2022

  Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed in accordance with company policies and procedures. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Reviews and approve Kitchen Manager's prepared orders based on demand and budget. Work with Corporate office staff for efficient provisioning, purchasing of supplies within budget guidelines. Estimate bar needs, place orders with distributors, and schedule the delivery of liquor, beer, wine and supplies. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured. Manage the daily decision making, scheduling, planning while upholding standards, product quality and cleanliness as needed daily for a successful guest and employee experiences. Investigate and resolve complaints concerning food quality and service. Develop employees by providing orientation, ongoing feedback, establishing performance expectations and by conducting performance reviews. Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts. Keeps Vice President of Operations promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action. Maintains a favorable working relationship with all company employees to foster teamwork. Responsible for disciplinary actions, up to and including termination recommendations to VP of Operations and HR. Show less



Taylor Funeral Homes

• Hospitals and Health Care
• 1 - 100 Employee

• Office Manager

  • Jun 2012 - Aug 2021

  Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions. Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements. Responsible for day-to-day communication with families regarding funeral arrangements in a timely and professional manner. Reviewed all billing invoices received from outside funeral service vendors before payment submission. Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers. Discussed nature of funeral service, disposition of remains and funeral costs with family members. Closed and secured caskets and led funeral corteges to churches and burial sites. Completed minor preventative maintenance and mechanical repairs on equipment. Show less



Endeavor Air

• United States
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Jun 2019 - Jan 2021

  Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures. Reassured and comforted passengers during turbulent flights and unavoidable delays. Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew. Answered passengers' questions and provided solutions to issues arising during flights. Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers. Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff. Maintained excellent attendance record, consistently arriving to work on time. Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures. Show less