Sr System Administrator Raytheon Techonologies

• Oct 2019 - Present

Information Services Technician Warrant -

• Mar 2019 - Present

Advise and mentor S6 communication assets and unit Command teams regarding all IT andnetwork assets as the Subject Matter Expert (SME) at the battalion level. Identified and attended to network flaws in software and system upgrades, analyzed those issues through rootcauseanalysis and collaborated with team on suggested technical resolutions and implementation means. Managed the overall administration of LAN/WAN systems consisting of design of network layouts,configurations and maintenance of application servers. Responsible for all communications, including networking, satellite, mobile, radios and the secure flowof information within them for over 2,800 personnel.

IT Operations Manager

• Apr 2019 - Oct 2019

High paced closed area Operations Manager with excellent time management skills. • Recruit new talent, allocate both human and material resources efficiently, communicate effectively and coordinate with other disciplines on time-sensitive projects.•Ability to delegate responsibilities and provide leadership and training to staffing•Ability to build relationships and to work effectively with people of diverse social, economic, and racial/ethnic backgrounds•Proactively prioritize initiatives and have keen ability to multi-task•Communicate clearly, proactively, and concisely (both written and verbal) with all key stakeholders, customers, and staff.•Ability to Manage staff effectively by setting expectations, driving performance, developing potential, and rewarding talent•Possession of key competencies, including conflict management, business negotiation, organization and decision making•Focus on quality

System Administrator II

• Apr 2018 - Apr 2019

 Classified area System Admin support for Windows & Red Hat Enterprise Linux domains in various classified labs. In conjunction with ISSM/ ISSO, administer proper security configuration of Windows computer systems to meet specified NISPOM, SSP, DSS, JSIG, RMF and FISMA compliance. Conduct monthly McAfee antivirus software updates for entire domain in classified environment. Managed Virtualization software VMware vSphere for configuration, management, upgrading and maintaining all virtualized machines in the classified domain. Administer Active Directory environment for the successful creation, deletion, administrationand implementation of Group policy, security settings, computer settings and user settings ondomain. Research, develop, implement, test and review all domain and system wide patches (updates).

Information Technology Sergeant

• Nov 2007 - Mar 2019

•Functioned as the Information Technology NCO for the 804th Medical Brigade.•Supervised, Installed, Operated and Performed unit level maintenance on multi-functional/multi- user information processing systems, peripheral equipment, and associated devices in both tactical and garrison configurations. Consisting of more than 200 users.•Monitored issues and accounted for COMSEC equipment.•Managed, monitored and enforced Army network security and IA policies.•Responsible for the morale, welfare, and professional development of 15 junior enlisted Soldiers within platoon.•Directed the unit Physical Fitness program ensure soldiers maintained Army standards

Signal and Communications Officer

• Sep 2014 - Jul 2015

•Awarded the Army Bronze Star Medal for exceptionally meritorious wartime service.•Performed as the single medical Signal and Communications officer for 15 direct subordinate units consisting of a total of 275 personnel.•Managed the 3rd MMB computer network, help desk and network security valued at more than $1 million.•Responsible for NATO Role 2 Hospital IT equipment comprising of 56 personnel from 10 different nations.•Served as the technical lead for all Health Information Systems in Afghanistan including but not limited to dental, x-rays, patient electronic records and medical systems. •Led and advised a 5 person planning team for the acquisition of more than $475,000 worth of electronic health record transmission systems.•Functioned as the lead advisor in all information technology concerns to the lead Army Medical Battalion in Afghanistan.

Technology Specialist

• Jun 2016 - Apr 2018

Supporting and troubleshooting tablets, Chromebooks, OS X and Windows clients.Troubleshooting and supporting faculty and staff in the use of Google Apps, various cloud services, and other misc. software.Supporting computer peripherals such as printers, projectors, scanners and interactive whiteboards.Manage the help desk by responding to help tickets, telephone calls, emails, and in-person requests for technical support in a timely and courteous manner.Maintain our Active Directory and Google Apps environment.Monitor Software Updates and Antivirus to ensure computers are up to date and protected.Maintaining and imaging Mac OS X and Windows clients.Implement and enforce security policies and procedures.Monitor the use and ordering supplies and consumables as needed.Maintain inventory of IT assets.Oversee the nightly backup of servers.Occasional weekend and off-hours support for systems maintenance and scheduled on campus events.Staying informed and communicating to the school community, the newest developments in computer hardware and software (through literature, conferences, workshops, seminars) and how these technologies may be beneficial to the school community

Technical Support OLP - Naval War College

• Jan 2016 - May 2016

•Provided day to day technical support to customers in the Maritime Staff Operators Course (MSOC), Maritime Operational Planners Course (MOPS) and Executive Level OLW Course (ELOC).•Designed and maintained Sharepoint site for MOPC and MSOC.•Partnered with Tier II helpdesk peers to resolve complex problems that required escalation utilizing trouble ticket system (SchoolDude).•Assisted with the displaying, movement and creation of pucks in the Modeling and Simulation software Joint Semi-Automated Forces (JSAF).•Instructed and trained end-users regarding computer literacy in various applications (Google Earth, Powerpoint, Sharepoint site, Adobe Connect, Outlook and MIRC (chat).•Superior communication (oral and written), customer service and interpersonal skills with students and faculty of all courses.

Resident Assistant

• Aug 2010 - May 2013

•Created/Developed a positive living environment designed to link community, faculty, and residents, often resolving conflict.•Promoted academic excellence, addressed student needs, and encouraged involvement among residents in a way that supported the mission of the University and the Department of Housing and Residence Life.•Trained on how to handle various crisis situations including diversity, sexual assault, mediations within residents and policy enforcement.•Assisted in the selection, evaluation and training of incoming RA’s.