Experience

National Telecommuting Institute

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Strategic Partnerships Manager

  • May 2020 - Present

  I love my job! I have the privilege of working with CX professionals to create remote jobs for disabled Americans. I do community outreach, speak at conferences and webinars, write and publish information about disability and customer experience, and meet lots of amazing people in the disability community and contact center industry. I welcome the opportunity to contribute to publications and conferences to raise awareness of disability rights and employment opportunities and to share my… Show more I love my job! I have the privilege of working with CX professionals to create remote jobs for disabled Americans. I do community outreach, speak at conferences and webinars, write and publish information about disability and customer experience, and meet lots of amazing people in the disability community and contact center industry. I welcome the opportunity to contribute to publications and conferences to raise awareness of disability rights and employment opportunities and to share my passion for CX!

• Public Relations Administrator

  • Jul 2017 - Apr 2020

• Marketing Assistant

  • Dec 2016 - Jun 2017

  NTI, a 501(c)(3) organization, provides job services to Americans and Veterans who need work-at-home jobs due to a disability or illness. I help build community awareness of NTI's services through community outreach, placement of public service announcements and advertisements on radio and TV, writing press releases, giving podcast and radio interviews, and producing content writing for use on social media. NTI partners with vocational rehabilitation counselors and community organizations to… Show more NTI, a 501(c)(3) organization, provides job services to Americans and Veterans who need work-at-home jobs due to a disability or illness. I help build community awareness of NTI's services through community outreach, placement of public service announcements and advertisements on radio and TV, writing press releases, giving podcast and radio interviews, and producing content writing for use on social media. NTI partners with vocational rehabilitation counselors and community organizations to help Americans with disabilities gain independence and financial freedom.



TouchPoint One

• United States
• Software Development
• 1 - 100 Employee

• Director of Business Development

  • Jan 2016 - Aug 2017

  Gamification is here to stay, and TouchPoint One's A-GAME is currently the #1 gamification solution in the contact center industry. Contact center operations and gamification were meant for each other. Few other business environments bring so many people together to perform similar routines for a common set of business objectives with a similar set of pressures. Employee attendance, morale, disengagement, turnover, and overall performance are unique challenges for contact centers, in which… Show more Gamification is here to stay, and TouchPoint One's A-GAME is currently the #1 gamification solution in the contact center industry. Contact center operations and gamification were meant for each other. Few other business environments bring so many people together to perform similar routines for a common set of business objectives with a similar set of pressures. Employee attendance, morale, disengagement, turnover, and overall performance are unique challenges for contact centers, in which wages and employee skill levels are often low (in many cases, due to very high turnover), and the work itself can be stressful and monotonous. TouchPoint One's A-GAME addresses all of those KPIs and more. Let us show you how we can make your contact center the best it can be! Contact me at 941-457-0531 or at kbrouse@touchpointone.com with questions or to schedule a demo. Show less



The DanceWEAR Shoppe

• Director of Marketing and Assistant Manager

  • Aug 2015 - Feb 2016

  Sarasota, Florida Area As the Director of Marketing, I led the community outreach effort to reach local studios, gyms, theater groups, and more. I was also in charge of creating and maintaining a presence on social media accounts (LinkedIn, Twitter, Instagram, Pinterest, and more) to drive sales both in-store and online. I was the lead on developing the overall marketing plan and specific strategies for target submarkets including public and private institutions. I implemented and maintained a CRM (customer… Show more As the Director of Marketing, I led the community outreach effort to reach local studios, gyms, theater groups, and more. I was also in charge of creating and maintaining a presence on social media accounts (LinkedIn, Twitter, Instagram, Pinterest, and more) to drive sales both in-store and online. I was the lead on developing the overall marketing plan and specific strategies for target submarkets including public and private institutions. I implemented and maintained a CRM (customer relationship management system) for the first time in the history of the business which transformed the way customer interactions were handled and increased customer satisfaction and sales. As Assistant Manager I also handled in-store customer sales and service, and supervised and trained employees. Show less



Forum Events

• Event Manager for Contact Center Summit

  • Aug 2014 - Aug 2015

  As an Event Manager, I worked with industry professionals (buyers and vendors) from the contact center industry from the time they accepted an invitation to attend a summit till they went home after the summit thrilled with the experience and the result. I made sure their specific needs during the summit were met and helped them achieve success by setting up meetings with appropriate attendees. My responsibilities included: • Seeking and inviting relevant and qualified professionals… Show more As an Event Manager, I worked with industry professionals (buyers and vendors) from the contact center industry from the time they accepted an invitation to attend a summit till they went home after the summit thrilled with the experience and the result. I made sure their specific needs during the summit were met and helped them achieve success by setting up meetings with appropriate attendees. My responsibilities included: • Seeking and inviting relevant and qualified professionals in senior level management who may benefit from attending the Summits and sourcing vendors to meet their needs. • Marketing activities to promote events including email blasts and social media updates. • Keeping up-to-date with the latest news and developments in related fields. • Developing and maintaining presence in social media including Twitter feed and LinkedIn Groups. • Working hand-in-hand with our Head of Marketing and Sales Director to extend our outreach to the public. • Administrative duties for groups of 100+ registered attendees throughout each group of event’s six-month planning period. • Working hand-in-hand with the Event Manager to fine-tune 75+ schedules per event to best match the needs of each person in attendance. • Helping to host each event, including check-in, initiating networking opportunities, and quickly and professionally resolving potential issues and additional tasks that come my way. Forum Events introduces senior-level, decision-making executives to leading solution providers in specific industries. They provide an intimate networking environment that facilitates face-to-face meetings tailored to attendee's upcoming projects and budgets. Show less



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Catering Coordinator

  • Jun 2012 - Aug 2014

  As Catering Coordinator, I promoted catering sales through in-store and community outreach efforts. It was my responsibility to guide clients through the catering process from ordering through delivery.



Reliance Abstract Company

• Land Search Examiner

  • Mar 2009 - Dec 2011

  As a Land Search Examiner, I conducted research on real estate, insurance, and other pertinent documents to help determine the legal ownership of property.