Experience

Penny Arcade, Inc.

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Enforcer, Exhibitor Assistant

  • Mar 2017 - Present

  PAXEast, Boston • Serve as personal "White Glove" liaison to 10+ merchandise vendors and game development companies with substantial exposition hall presence • Coordinate with exhibitors to plan events (contests, raffles, giveaways) throughout the show to preserve local floor traffic flow, noise constraints, and mitigate attendee chaos • Communicate expo floor issues with show staff leadership and escalate any crisis to management • Work with exhibitors to assess any needs pre, during and post… Show more • Serve as personal "White Glove" liaison to 10+ merchandise vendors and game development companies with substantial exposition hall presence • Coordinate with exhibitors to plan events (contests, raffles, giveaways) throughout the show to preserve local floor traffic flow, noise constraints, and mitigate attendee chaos • Communicate expo floor issues with show staff leadership and escalate any crisis to management • Work with exhibitors to assess any needs pre, during and post show • Provide crowd control, line management, and information to enhance attendee experience Show less



Bettcher Industries

• United States
• Food and Beverage Manufacturing
• 100 - 200 Employee

• Project Manager (Consultant)

  • Sep 2022 - Jun 2023

  • Strategic implementation of systems using Waterfall, Agile, SDLC methodologies • Managed project to unify data under mergers & acquisition within a CRM • Managed project to deliver market pressure indicators report to C-Level executives • Relaunched reporting platform for tracking commercial business data



Cirrus ERP

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager (Consultant)

  • Mar 2022 - Jul 2022

  Manage implementation of NetSuite ERP for non-profit client; including integrations and API connections with ADP (Workforce Now & Celergo) and Replicon.



Northeastern University

• United States
• Higher Education
• 700 & Above Employee

• Project Manager

  • Aug 2021 - Jun 2022

  Boston, Massachusetts, United States • Authored Charter for multi-college Awards and Recognition Project • Successfully delivered Build Back Better Grant Phase 1 Proposal for Roux Institute • Established Smartsheet tracking for projects, authored supporting documentation • Refined existing Smartsheet templates and associated sheets and reports for client use • Completed in-flight projects, managed and handed-over in-flight projects to additional PMs



Sumitomo Pharma America, Inc.

• United States
• Pharmaceutical Manufacturing
• 400 - 500 Employee

• Sr. Consultant / Project Manager (Consultant)

  • Mar 2021 - Aug 2021

  • Co-authored Project Intake flow procedure for Enterprise Architecture and Digital IT • Submitted new Charter for the Enterprise Architecture and Digital IT division • Facilitated Enterprise Maturity Assessment project with 3rd party support • Refreshed Digital IT & Enterprise Architecture SharePoint site • Facilitated RPA discovery meetings with external vendors and internal stakeholders • Established tracking for projects, authored supporting documentation



OasisWorks, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Program and Project Manager (Consultant)

  • May 2020 - Sep 2020

  • Onboarded during Execution phase of project, directive to deliver/close project • Proposed optimized estimation process and delivery rate of Developers and Engineers • Collaborated with C-Level Executives, Developers, Engineers, and end-user client in fast-paced startup-style software development environment • Delivered multi-million-dollar Infrastructure Management and Automation platform to 3rd-party client



Nuance Communications

• United States
• Software Development
• 700 & Above Employee

• Senior Project Manager (Consultant)

  • Nov 2019 - Mar 2020

  Burlington, Massachusetts, United States • Managed day-to-day Engineering and Leadership standup meetings • Project Manager: $7.5M Data Center consolidation, migration; continental United States • Developed project plan with expectation of saving company estimated $20M • Project Scope: Improve infrastructure environment, client application availability • Managed changes to project scope, risk, schedule, and budgetary restrictions • Analyzed and applied information regarding Operations and Compliance to… Show more • Managed day-to-day Engineering and Leadership standup meetings • Project Manager: $7.5M Data Center consolidation, migration; continental United States • Developed project plan with expectation of saving company estimated $20M • Project Scope: Improve infrastructure environment, client application availability • Managed changes to project scope, risk, schedule, and budgetary restrictions • Analyzed and applied information regarding Operations and Compliance to scope • Facilitated regular meetings between internal project team members, client teams • Identified deliverables in danger of slip, proposed adjust personnel requirements as needed • Reported to SVP regularly on project status • Apply ITIL principles and practices to service value, governance, and processes • Create, manage, and organize Data Center Transformation Project Epics, Stories, and Tasks • Contract ended due to COVID-related vendor supply chain stoppage Show less



The TJX Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Digital/eCommerce Technical Operations (consultant)

  • Jun 2017 - Mar 2019

  Framingham, MA • As a project manager: semiannual NetSuite SAAS upgrades and communications • Validated website item markdowns for SKU quantity and price for Buyers and Finance teams • Tracked and facilitated resolution of incidents affecting e-Commerce platform via Service Now • Coordinated quarterly NetSuite IT Security updates of 50+ integration account credentials



Wayfair

• Manufacturing
• 1 - 100 Employee

• IT Manager, Operational Projects Team

  • Apr 2016 - Sep 2016

  Boston, MA • Architected net new LogMeIn SAAS to leverage secure connectivity for growing Mac segment • Installed Video wall and Content Management System in corporate headquarters lobby • Proposed Printer Logic to increase DNS/DHCP availability by 15% daily per-user • Managed teams of up to 10 from Information Technology Operations team members



Novartis Institutes for BioMedical Research

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Infrastructure Engineering Coordinator (Consultant)

  • Jun 2015 - Apr 2016

  Cambridge, MA • Authored SOP project and process documentation using Waterfall and Agile framework • Lead daily Infrastructure Engineering team managers in project scrum meetings • Produced Spotfire, Jira, and Confluence reports for critical Infrastructure systems



Massachusetts Convention Center Authority

• United States
• Events Services
• 100 - 200 Employee

• System Administrator

  • Dec 2014 - Jun 2015

  Boston, MA • Strategized to bring 30+ local systems to within Sans16 and PCI standards • Spearheaded On-Prem data center refresh for business, marketing, and technical stakeholders • Implemented O365, SharePoint team sites, list pages, instructed team leads on best practices



C2FS Consulting

• Cloud Migration Project Technical Lead (Consultant)

  • Feb 2014 - Oct 2014

  Waltham, MA • Architected $500,000 project plan for data center migration • Presented strategic project recommendations to C-Level executives & stakeholders • Established new SharePoint team and list sites for different groups within the organization • Authored SOP training documentation for support staff and users based on ITIL framework • Trained offshore helpdesk on support best practices; established business-appropriate SLAs • Managed relationship between data center vendor… Show more • Architected $500,000 project plan for data center migration • Presented strategic project recommendations to C-Level executives & stakeholders • Established new SharePoint team and list sites for different groups within the organization • Authored SOP training documentation for support staff and users based on ITIL framework • Trained offshore helpdesk on support best practices; established business-appropriate SLAs • Managed relationship between data center vendor, stakeholders, and internal IT support • Lead offshore IT support via Scrum, Kanban, and Waterfall methods Show less



Nexant

• United States
• Oil and Gas
• 100 - 200 Employee

• Systems Administrator (Consultant)

  • Nov 2013 - Feb 2014

  Burlington, MA • Revived failed $5000 Team Foundation/SharePoint Development server • Installation of Domain Controllers, VMWare, File and Print Servers, WAPs at regional facilities • Built Solarwinds reports for 1000+ North American servers’ heartbeat, connectivity, usage



John Wiley and Sons

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Local Area Network and Systems Administrator (Consultant)

  • Mar 2013 - Nov 2013

  Malden, MA • Installed and maintained 50+ Windows servers in VMWare • Maintained and upgraded local infrastructure; Cisco, InfoBlox Port IQ, VMWare, blade servers • Managed Disaster Recovery data backups for Boston and Hoboken facilities • Managed, maintained and monitored Trustwave firewall appliances for North American facilities • Acted as backup IT supervisor at the Boston facility



AB SCIEX

• 1 - 100 Employee

• Regional IT Support (Consultant)

  • Aug 2011 - Nov 2012

  Framingham, Ma • Implemented iManage secure document system for use by Legal Counsel • Supported C-Level Executives, Legal, Training, R&D, Demonstration labs, Field Service Engineers • Cisco CUCM VoIP administrator, provisioning, deployment and support • Proposed new Polycom Tele-presence, VBrick video for digital communications and training • Maintained Asset Management listings via Sharepoint for hardware refresh initiation and tracking • Authored “White Glove” protocols to support Company… Show more • Implemented iManage secure document system for use by Legal Counsel • Supported C-Level Executives, Legal, Training, R&D, Demonstration labs, Field Service Engineers • Cisco CUCM VoIP administrator, provisioning, deployment and support • Proposed new Polycom Tele-presence, VBrick video for digital communications and training • Maintained Asset Management listings via Sharepoint for hardware refresh initiation and tracking • Authored “White Glove” protocols to support Company President and 15+ local C-Level Executives Show less