General Manager

• Oct 2021 - Present

Innovation & Operations Manager

• Aug 2020 - Nov 2021

Practice Lead

• Oct 2016 - Aug 2020

Solutions Consultant

• Jul 2014 - Oct 2016

• Development of reference architecture and repeatable patterns for mobility, VDI and load balancing solutions• Strategic development and implementation for cloud and/or on premise infrastructure service delivery for SMB and enterprise customers• Provide NetScaler VPX/MPX/SDX consultancy to the Auckland Council for SharePoint, SAP, Exchange and MSQL load balancing architecture reference and implementation designs• Design application and desktop delivery for Mainfreight Global Citrix XenApp 7.6 infrastructure• Pre Sales engagements for business opportunities• Provide support escalation to both SMB and Enterprise customers for Citrix products including XenApp/XenDesktop/Provisioning Services/NetScaler • Design and deliver high availability and disaster recovery solutions for customers using NetScaler Global Server Load Balancing• Design and deliver Non Persistent Windows 7 VDI solution for ANZ using XenDesktop, XenApp, PVS, NetScaler Show less

Technology Specialist

• Jul 2011 - Jul 2014

Contracted to this major technology company operating in 170 countries to provide Windows and Citrix expertise to the IBM Intel team in client enterprise environments: • Set up IBM's new $80M Data Centre to offer Cloud VSS - Virtual Server Services (MS and Intel) • Lead Project Specialist for NZ Intel Team • Architect and Delivery Consultant for ANZ Investment XenApp 6.5 Project • Developed high and low-level designs (HLD/LLDs) for projects • ANZ Wealth Department Technology Specialist including Active Directory implementations, Delivery of Disaster Recovery environment for Citrix Presentation Server 4.5 farm (500 users) • Led Intel SME to deliver MS design solutions and strategy for private cloud offering • Developed VDI architecture to deliver Earth Quake Commission (EQC) - Windows 7 • Completed performance analyses of Windows environments for NZ / Australia banks • Provided Citrix escalation expertise for public and private sector clients • Delivered IT resources for programs: Westpac Data Centre Migration, Cloud platform onboarding • Citrix SME for Westpac XenDesktop VDI and ANZ XenApp 6.5 Delivery Projects Show less

Server and Storage Engineer

• May 2010 - May 2011

Provided technical leadership on the server-based infrastructure for Europe, Middle East and Africa: • Delivered server and storage projects, BAU and Tier 3 support globally • Provided solution architecture for BG Server and Storage division • Designed and delivered XenApp 6 Global project across UK, US, India, Asia, Australia and EMEA) • Decommissioned Legacy Citrix Presentation Server 3/4 farm • Delivered infrastructure demand projects: consultancy, provisioning of virtual / physical servers, load balancing, high availability, backup and recovery • Developed high and low-level designs (HLD/LLDs) for projects • Provided Tier 3 escalation services for Server and Storage globally (more than 3000 servers) • Delivered divisional-wide NetApp services and consultancy • Clarified benefits of server-based computing with focus on VDI for upcoming future adoption • Team lead for SBC support and project contractors and employees • Assisted in new head office UK data centre transition and migration • Decommissioned the Server and Storage infrastructure in Oman and Milan • Worked closely with transition from Accenture to IBM for Tier 1 and 2 IT outsourcing • Developed RACI Matrix, Runbook, Detailed Designed documents for IBM Global Outsourcing • Played a key role in asset IT transformation of sites including Milan and Tunisia (technologies VMware, NetApp, Citrix, Server Design / Deployment) • Managed Disaster Recovery simulation of assets into Head Office Data Centres in UK • Led Citrix specialist of Global Team during the deployment of a XenApp 6 on Win2k8 R2 • Provided Tier 3 / 4 Escalation expertise for Windows and Citrix Infrastructure Show less

Lead Technical Consultant

• Apr 2008 - Apr 2010

Contributed to this physical / VNI solutions, company’s growth, through the promotion, design and delivery of end-to-end applications and desktop solutions in Data-Centre Network environments: • Provided pre sales directly to Citrix UK on the NetScaler product suite • Deployed NetScaler Global Server Loading balancing for online gaming companies including BetClic in Isle of Mann and International All Sports in Melbourne • Implemented DDoS protection for online gaming companies • Deployed XenServer, XenApp and XenDesktop for US Government, SMB and Enterprise clients • WAN and Website Optimization and load balancing, global server load balancing, Citrix and MS design and disaster recovery for Online Gaming, Enterprise and US Military clients • Deployed server and desktop VNI solutions and proof of concept working closely with Citrix Inc • Engaged with clients, defined project scope, and proposed and explained solutions • Presented plans / risk control strategies, and reported on performance against key milestones • Managed company technology portfolio and vendor partnerships • Carried out Pre-Sales to deliver presentations, white board sessions, webinars and technical demonstrations on the Citrix Delivery Suite (XenApp, XenDesktop, PVS, NetScaler, XenServer) • Consulted with top tier clients to design end-to-end application infrastructure architecture, product updates, upgrade paths, and determine commissioning and acceptance procedures • Employed Solutions Architecture methodologies such as Systems Development Life Cycle and implementation into complex heterogeneous systems environments • Created and implemented project plans, risk and issue logs, roles / responsibilities, communication plans, KPIs, escalation processes and acceptance criteria • Led and documented cut-over, conversion, user/software acceptance tests for system changes • Provided technical training and support to clients and staff Show less

Systems Engineer

• May 2005 - Mar 2008

Joined this IT, voice data, Internet and mobile service provider to converge ICT solutions to 3,300 public and private sector clients across New Zealand: • Installed and developed client infrastructures: Exchange 2000-2003, Windows 2000,XP,2003, Vista, Active Directory, Group Policy, RAS, IIS, Terminal Services, Citrix, Web/Mail Marshal, Backup Exec, Cisco, ArcServe, MSQL and IAS • Deployed and upgraded Microsoft infrastructure • Delivered technical training and support to new recruits and junior staff • Configured Cisco IPSEC/GRE connections for head end routers and site installations, involving the use of VLANS, Access Lists, SNMP and IOS firewall features • Managed own and team projects, and delivered Tier 2-3 support to large portfolio of clients Show less