Operations Analyst

• Feb 2021 - Present

Senior Analyst AML/KYC Operations

• Nov 2016 - Dec 2018

• Assisted client -facing teams to ensure all client KYC records are compliant with regulatory standards and ensure high quality and timely completion of all client -level due diligence • Assisted in end to end operational activities of new clients and periodic renewal process of all clients • Collected and verified confidential client data via publicly available and internal sources • Completed KYC requirements while documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), and Product Due Diligence Questionnaire(PDD) • Compared differences within KYC records, highlight and escalate any discrepancies & Meet firm wide quality standards • Followed highest standards of customer service to both internal and external customers (inclusive of confidentiality) • Escalated issues to management when applicable along with proper handling and maintenance of confidential client documentation

Customer Due Diligence Analyst

• Aug 2013 - Oct 2016

• Engaged existing clients in the collection of detailed client information and supporting documentation required for the completion of the CDD profile at all times in the customer lifecycle, including CDD trigger events and reviews as part of global standards. • Managed existing client CDD process’s to define SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager. •Liaised with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC). •Ensured compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. • Maintained HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.